Oct 2024 – Dec 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

Oct 2022 – Oct 2024 · 2 yrs · Bengaluru, Karnataka, India

Oct 2021 – Dec 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India

Jun 2018 – Oct 2021 · 3 yrs 4 mos · Bengaluru Area, India

• Part of migration and implementation team for Cisco Advanced services.
• Responsible for site to site mapping (migration) for Cisco device as well as the whole network.
• Preparing MOP’s for customers like Goldman Sachs based on requirements sent by the customers.
• Responsible for green field and brown field migration.
• Migrating/ upgrading cisco nodes like 6500, 7600 to N3K, N5K etc.
• Completing the migration in the window specified /specific timeframe avoiding any business loss.
• Detailed analysis of hardware contract service, SLA & entitlement. Monitoring services availability, service level.
• Troubleshooting issue during the migration window in case any issue occurs resulting in high customer satisfaction.
• Planning & scheduling the network and service down time for various upgrades and Maintenance.
• Complete recreates in test labs to resolve highly complex problems, and identify any possible defects in the IOS version or in the device configuration

Mar 2016 – Oct 2021 · 5 yrs 7 mos · Gurgaon, Haryana, India

• Client -: Bharti Airtel
• Project -:Global Service Management Center WAN COMMISIONING- ANALST
• · Handled WAN related issues of various Enterprise customers.
• · Fixing the Configuration issue on the Customer Edge router remotely during FE visit.
• · Working on MPLS, EIGRP, OSPF dynamic routing protocol and static Route.
• · Incident resolution in predefined SLA & update customer on time to time basis.
• · Step by step troubleshooting of incidents from Layer 1 to Layer 3.
• · Implementation of new changes (Change Incidents) as per client requirement.
• · Worked on remedy tool for incident, change and problem management.
• Job Responsibilities:
• Incident Management:
• · Accept faults assigned from Airtel different Frontline teams for Enterprise Customers.
• · Review and detailed diagnosis of fault
• · Action plan for fault resolution
• · Perform fault diagnostics and provide resolution supporting various services
• · Work with Airtel suppliers for field support and resolution
• · Provide regular and quality update on progress made in fault management
• · Manage Frontline updates and update the ticket throughout the fault handling process.
• · Worked as a TAC1 and frontline throughout the fault handling process.
• · Dispatch Tickets to TAC2, if not able to resolve within specified time
• Problem Management:
• Accept the Problem ticket from the front lines team of Enterprise Customers.
• · Review and detailed diagnosis of the problem ticket
• · Action plan for fault resolution
• · Manage coordination between different teams throughout the Problem resolution.
• Addition Responsibilities:
• · Taking part in the Migration activity as planned by TDA for Configuration part on the Customer Edge router
• · Fixing the Configuration issue on the Customer Edge router remotely during FE visit.

Jul 2015 – Mar 2016 · 8 mos · Gurgaon, Haryana, India

• · Technical and hands on experience on
• o Planning (DNP) and Co ordinating for Bharti MS Project
• o OS Installation of all IN NODE (Charging System like SDP, CCN, AIR, MINSAT, EMM, EMA, CRS)
• o IN Switches, Routers, Firewalls logging & Port Configuration.
• o E1 Link Connectivity with Call Traffic.
• o Creating TT, CR/MR for Cutomer complains under Project.
• Company : Manpower India Pvt Ltd under (Ericsson India Pvt Ltd)
• Topic : IN NODE Installation
• Customer : Bharti Airtel India Ltd.EAST(Kolkata, Orissa, Bihar, Assam)
• Duration : From 15stjuly, 2015 to Till Date.
• Environment : Complete IN NODE Installation.
• Details :Ericsson IN NODE contains complete OS Installation & Hardware Installation like SDP(Subscriber Data Packet) [SUN SERVER E2900, T5220, T2000], CCN(Charging Control Node)[NSP5, NSP6], AIR(Account Information refilling)[SUN SERVER T5220, T2000], MPBN(Mobile Packet Back Bone Node),[Xtreme Switches],DWS(Data Warehouse storage), MINSAT(Mobile Intelligent Network System Administrative), Voucher Server etc.
• Key Deliverables:
• Provided the Planning and Installation for this project.
• Single handedly delivered the project with the customer Interaction.
• OS Installation Of IN NODES (SUN Systems).
• Worked onE1 Link Connectivity with Call Traffic.
• Responsible for the testing of the basic Installation reports.

Mar 2015 – Jun 2015 · 3 mos · Gurgaon, Haryana, India

• Data Center Deployment
• Network Support Engineer Level 1 and Level 2.
• TECHNICAL SKILL SET
• Routing
• · RIP, EIGRP, OSPF, BGP, and Redistribution
• Switching
• · STP (802.1d, 1w), VTP, VLAN, DTP.
• Network Security
• · Network Address Translation (NAT), Port Address Translation (PAT), Access-lists.
• Local Area Network
• · Implementation, maintenance, designing, troubleshooting of LAN on Ethernet Networks.
• · Have concept of segmentation of LAN using Virtual LAN (VLAN), Spanning Tree Protocol (STP)(802.1D), RSTP(802.1W)
• · Good understanding of TCP/IP Networks and its implementation.
• Wide Area Networks
• · HDLC, PPP, Frame Relay (Pt-to-Pt) & (Pt. to Multi-Pt), Mpls.
• · IP addressing, Sub netting, VLSM, Routing,, ISDN, ADSL, SDSL.
• · Protocols (RIPv2, OSPF [single area & multiple areas], EIGRP, BGP).
• Multicasting
• · Multicasting addresses, Shared Trees, Source Trees, PIM, IGMPv (1, 2, and 3), CGMP, and IGMP Snooping.
• DHCP
• · Configuration of Server, Relay & Client modes.
• · Managing the overall administration of LAN & WAN systems involving design of network layouts according to requirement, configuration and maintenance of application servers and databases
• · Installing and maintaining network and data communication hardware & software environment
• · Troubleshooting problems pertaining to Performance Tuning, Network Administration, Application Conflicts and System Bugs
• · Providing technical support to every department, conducting weekly meetings with management & users to discuss the status for peacefully workflow the system
• Change Management:
• · Addition/removal of static routes
• · Change of LAN,WAN configuration
• · Change of SNMP strings / Server IP
• · Addition and change in HSRP configuration
• · Addition and Deletion of Access lists
• · Addition and Deletion of Prefix list

Mar 2014 – Nov 2014 · 8 mos · Gurgaon, India

• RESPONSIBILITIES: -
• Currently working as NOC engineer for implementation of new projects for broadband services.
• · Responsible for configuring & troubleshooting of Airtel broadband related Issue.
• · Establishing fault rectification within SLA (Service Level Agreement) of all types of data & voice circuits
• · Accountable for coordinating with field engineers for remote testing/maintenance and successfully remotely troubleshooting / identifying WAN related problems
• · Handling configuration &troubleshooting of modems like Netgear, DLink, Baston, Beetal and Binatone
• · Configuration & troubleshooting of Static Route for Airtel broadband users.
• · Troubleshooting of Tickets based on issues related to PPP down , slow Browsing, Packet drops and link flapping issues from remote location.
• Problem Management:
• · Accept the Problem ticket from the front lines team of Enterprise Customers.
• · Review and detailed diagnosis of the problem ticket
• · Action plan for fault resolution
• · Manage coordination between different teams throughout the Problem resolution.
• Relevant Tools Used: -
• · Worked on B-RAS, Radius servers and AAA authentication servers and DSLAM.
• · Core monitoring tool.
• · Central database application for PPPOE customers.