Shashank Kunwar — Software Engineer

Veeva Clinical Vault IT Support Specialist with 4+ years of experience supporting global pharmaceutical clinical trials in highly regulated environments. I specialize in managing high-priority incidents and service requests within the ITIL framework using ServiceNow, consistently ensuring zero-compromise SLAs and seamless study operations. In my current role, I triage and resolve Vault issues, including document metadata updates, object field configurations, and lifecycle orchestration across studies, countries, and sites. I manage access provisioning, perform milestone date rollups, oversee eTMF document lifecycles, and conduct in-depth root cause analysis to resolve mandatory field gaps affecting user synchronization and system integrations. Beyond application support, I bring strong expertise in Oracle SQL, Linux/Unix environments, AWS Cloud, and DevOps. I work with Terraform for infrastructure as code, automation strategies, CI/CD pipelines, and cloud deployment workflows to improve system reliability, scalability, and operational efficiency. I am passionate about continuous learning, exploring emerging technologies, and solving complex technical challenges. I thrive in collaborative environments and adapt seamlessly to both remote and on-site teams while contributing to innovative, high-impact solutions.

Stackforce AI infers this person is a Clinical IT Support Specialist with expertise in pharmaceutical SaaS environments.

Location: Noida, Uttar Pradesh, India

Experience: 4 yrs 9 mos