Utkarsh verma

Software Engineer

Hyderabad, Telangana, India3 yrs 11 mos experience

Key Highlights

Reduced delivery losses by 30% at Amazon.
Led critical API optimizations at PayPal.
Designed systems improving user experience significantly.

Stackforce AI infers this person is a Backend-heavy Fullstack Engineer in the Fintech and E-Commerce sectors.

Contact

Skills

Core Skills

Software DesignCustomer ExperienceApi OptimizationSoftware DevelopmentSoftware Development Life Cycle (sdlc)

Other Skills

Oracle SQL DeveloperQuery OptimizationJavaScript FrameworksMySQLSQLiteReact.jsGitPayPal IntegrationE-servicesE-CommercePagerDutyPayPal Checkout SDKVirtuemartDocker ProductsProgramming Languages

About

As a Software Engineer at Amazon, I contribute to enhancing customer experience through the design and rollout of country-specific Nagle consolidation initiatives, reducing delivery losses by 30% and optimizing delivery date selection flows for the US marketplace. By leading a team of engineers, I support region-specific rollout strategies, addressing challenges like traffic spikes and operational constraints across fulfillment systems. A graduate in Electrical, Electronics, and Communications Engineering from BITS Pilani, my background and expertise in software design, MySQL, and JavaScript frameworks underpin my technical contributions. My previous experience at PayPal includes leading framework migrations, API optimizations, and designing systems that significantly improved operational efficiency and user experience.

Experience

3 yrs 11 mos

Total Experience

2 yrs 8 mos

Average Tenure

1 yr 4 mos

Current Experience

Amazon

Software Engineer

Feb 2025 – Present · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

Owned the end-to-end design and rollout of country-specific Nagle consolidation launches, coordinating with
multiple away teams and stakeholders, resulting in a 30% reduction in delivery losses and measurable improvements
in customer experience.
Leading the DEX-DC Pick-Your-Day team (5 engineers) responsible for customer-facing delivery date selection
flows used across US marketplace, directly impacting almost 15% of total Amazon orders during peak and non-peak
traffic in US marketplace.
Drove design and execution for region-specific rollout strategies, addressing scale challenges such as traffic spikes,
downstream dependency failures, and operational constraints across fulfillment and delivery systems.
Acted as the single-threaded owner (STO) for Pick-Your-Day initiatives, aligning product, operations, and partner
teams while maintaining customer promise precision at scale.

Software DesignCustomer Experience

Paypal

2 roles

Software Development Engineer

Jul 2022 – Mar 2025 · 2 yrs 8 mos · Chennai, Tamil Nadu, India · Remote

Lead the framework migration for one of our critical component, which led to improvement in the SLA of our component thus improving user-experience.
Worked on API migration for few of our legacy API’s, which was a critical change for PayPal Risk Release channel
Optimizing the sql and oracle queries, boosting efficiency and decision-making.
Designed and Implemented the PayPal’s hold communication notification system, which reduced the contact-rate to our agents by 80% and helped PayPal in saving it’s losses.
Designed and leading a team of 2 engineers for the PayPal’s partial hold release initiative
Worked as a POC for all the Pager-duty configurations for our team, demonstrated effective co-ordination and project-management in ensuring optimized resource utilization.
Discovered and fixed a bug in one of the release flows which not only reduced the contact-rate and also gifted us a better customer-experience.

Oracle SQL DeveloperQuery OptimizationAPI OptimizationSoftware Development

Software Development Engineer Intern

Jan 2022 – Jun 2022 · 5 mos · Chennai, Tamil Nadu, India · Remote

Got hands on experience in managing software development lifecycle by working on solving bugs in Funds Availablity domain
Worked on configuring the alerts for all of the services owned by our domain’s team
Created a dashboard for monitoring the health of our services, which helped the team to catch bugs and abnormalities easily, hence improving customer experience

Software Development Life Cycle (SDLC)Customer Experience