Rodrigo Palacios Ibarra

Operations Associate

Mexico3 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Expert in customer engagement and technical support.
Strong background in mechatronics and automation.
Proficient in UI/UX design and frontend development.

Stackforce AI infers this person is a SaaS-focused professional with expertise in customer adoption and technical support.

Contact

Skills

Core Skills

Customer Facing RolesProblem SolvingUi/ux Design

Other Skills

Enterprise ArchitectureSoftware as a Service (SaaS)Software ObservabilityNetwork Monitoring ToolsData Center InfrastructureData Center VirtualizationTechnical SupportTroubleshootingResiliencyProgrammingCommunicationAnalytical SkillsSignal ProcessingEmbedded SystemsRobotics

About

Msc. Mechatronics, passionate about technological trends and their development. An enthusiastic and driver learner, with excellent problem-solver skills and ability to perform well in a team. I am looking to enhance my practical knowledge in the IT, automation and business sectors. My soft skills, languages and cultural experiences have increased my social development and personal growth. Believer that effort, perseverance and a good attitude are the best way to grow professionally and personally

Experience

3 yrs 7 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr 10 mos

Current Experience

Cisco thousandeyes

Customer Adoption Engineer

Aug 2024 – Present · 1 yr 10 mos · Mexico · Remote

As an Adoption Engineer at ThousandEyes, a Cisco company, I focus on maximizing customer value by:
Leading workshops and training sessions to guide customers on best practices and troubleshoot complex issues.
Engaging with customers at various touchpoints to enhance platform adoption and address their specific needs.
Contributing to knowledge base articles, webinars, and other digital resources to empower customers and improve their overall experience.
Providing valuable feedback to the ThousandEyes product team to drive continuous improvement and enhance the platform's capabilities.
Collaborating closely with internal teams and partners to ensure successful customer outcomes and address any challenges effectively.
Driving successful deployments and maximizing the ROI of the ThousandEyes platform by showcasing its value and demonstrating best practices.

Enterprise ArchitectureSoftware as a Service (SaaS)Software ObservabilityNetwork Monitoring ToolsProblem SolvingCustomer Facing Roles+17