Uday Kumar Rajamanickam

Operations Associate

Bengaluru, Karnataka, India11 yrs 6 mos experience

Highly Stable

Key Highlights

Expert in managing high-value customer operations.
Proven track record in incident and problem management.
Strong collaboration with technical teams and stakeholders.

Stackforce AI infers this person is a skilled Operations Manager in the SaaS industry, focusing on client service and resource management.

Contact

Skills

Core Skills

Incident ManagementOperations ManagementPmo ServicesResource Management

Other Skills

Problem ManagementOperations AdministrationGlobal Resource ManagementStaffing CoordinationVendor ManagementStakeholder ManagementConflict ResolutionDemand Supply PlanningStaffing PlansProject Management Office (PMO)Workforce ManagementProject ManagementTeam ManagementCertified interviewerAgile Methodologies

About

As a High Touch Operations Manager at Adecco, contributing to Cisco Systems India Pvt Ltd, my role focuses on delivering exceptional client service by managing high-value customer operations. With a background in incident and problem management and PMO services, I collaborate with technical teams and stakeholders to resolve critical incidents and enhance service quality. My mission is to ensure smooth communication, monitor service performance against SLAs, and strengthen customer relationships.

Experience

11 yrs 6 mos

Total Experience

1 yr 5 mos

Average Tenure

1 yr 1 mo

Current Experience

Adecco

High Touch Operations Manager

May 2025 – Present · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Client - Cisco Systems India Pvt Ltd
Role - HTOM(High Touch Operations Manager)
Serve as the primary operational point of contact for high-value customers, ensuring exceptional service delivery and customer satisfaction.
Oversee the management and resolution of critical incidents, coordinating with internal technical teams and stakeholders.
Monitor service performance against SLAs, providing regular operational and performance updates to customers.
Proactively identify risks and drive initiatives to enhance operational efficiency and service quality.
Facilitate change management activities and ensure smooth communication of planned maintenance or updates.
Foster strong customer relationships by understanding business needs and aligning service delivery accordingly.
Collaborate with cross-functional teams to address customer requirements and implement continuous service improvements.

Incident ManagementOperations ManagementProblem Management

Career break

Layoff/position eliminated

Nov 2024 – Apr 2025 · 5 mos

Cisco

Business Operations Analyst

May 2021 – Nov 2024 · 3 yrs 6 mos · Bengaluru, Karnataka · On-site

Primary Point of Contact: Was the focal point for everything to do with the management of
resources.
Resource Identification: Resourced the activities for pre-sales and post-sales depending on
resource availability and skills.
Capacity and Utilization Oversight: Checked the availability and utilization of the engineers in
order to avert resource imbalance regarding project requirements.
Project Data Management: Monitored and provided information on key project activities in order
to inform the organization's resource allocation approaches.
Delivery Metrics Reporting: Communicated metrics regarding the quality and timelines of
deliveries to various stakeholders on a weekly and quarterly basis.
Resource Planning and Estimation: Agreed on the resources to be planned and estimated,
communicating the required capacity to the stakeholders.
Strategic Collaboration: Coordinated with management and subject matter experts to assess new
and emergent skill sets for the purpose of strategic hiring.
Staff Development Insights: Shared views of development and training programs which would
improve performance of teams.
Skill Set and Capacity Accuracy: Real time skill sets and capacity plan of resource pool was kept
accurate and updated.
Compliance and Alignment: Encouraged adherence and conformity of resources management
tools in order to influence the organizational plans.

PMO ServicesOperations AdministrationGlobal Resource ManagementStaffing CoordinationVendor ManagementStakeholder Management+3

Adecco

Human Resources Analyst

Oct 2019 – May 2021 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

Responsible for end to end fulfillment including demand-supply matching, allocation, tracking and monitoring progress of fulfillment opened with other sourcing channels.
Interaction with delivery managers to understand about Resource requirement.
Interaction with Resources for explaining Project Roles and Responsibilities.
Coordination with various departments such as Recruitment, Training and Development, HR, Immigration and Employee relations in the course of resource fulfillment.
Worked on PSS tools ? BAT, DCP, OP, Top.

Asap talent management solutions llc

Project Coordinator

Apr 2019 – Jul 2019 · 3 mos · Bengaluru, Karnataka, India

Responsible for end to end fulfillment including demand-supply matching, allocation, tracking and monitoring progress of fulfillment opened with other sourcing channels.
Interaction with delivery managers to understand about Resource requirement.
Interaction with Resources for explaining Project Roles and Responsibilities.
Coordination with various departments such as Recruitment, Training and Development, HR, Immigration and Employee relations in the course of resource fulfillment.
Worked on PSS tools ? BAT, DCP, OP, Top.

Cognizant

Senior Executive

Jul 2017 – Mar 2019 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Dxc technology

Application Support Executive

Sep 2016 – Apr 2017 · 7 mos · Chennai

 Preparing the Daily report and circulating to management.
 Presenting the report on Volume Received, Pending and Completed on HPSM ticketing tool on daily basis to the management.
 Follow-up with vendor team management for immediate solutions.
 Creating incidents for new resource assignment.
 Coordinating with Application Development team for effective resolutions of issues