Oct 2021 – Dec 2024 · 3 yrs 2 mos · Mysuru, Karnataka, India

Nov 2020 – Oct 2021 · 11 mos · Bangalore Urban, Karnataka, India

Jan 2019 – Oct 2020 · 1 yr 9 mos · Bengaluru Area, India

• Responsible for providing end to end support related failover cluster, Hyper-v, VSS, software-defined storage, storage stack in windows server 2003,2008,2012 R2, 2016
• Responsible for providing the premier support for windows server related issues (HA).
• Providing the support related to build, Configure, Manage and Troubleshoot Windows Failover Clusters and Hyper-V Infrastructure and providing end to end support.
• Provide Root Cause Analysis issue related to HA.
• Providing support for Azure-hosted servers like ASR, storage space, S2D.
• Troubleshoot complex issue related to Windows Storage (MBR |GPT), Dynamic | Basic disk and NTFS filesystem
• Troubleshoot and fine-tune Windows Storage Performance.
• Troubleshoot complex issues with Volume Shadow Copy service.
• Design the solutions related to Windows as per customer support.
• Acting as an escalation for the professional customer.
• Providing support related store simple devices.
• Guide, design, support the implementation of windows related technologies.
• Providing Microsoft best practices to deliver reliable solutions to the customer

Apr 2016 – Dec 2018 · 2 yrs 8 mos · Bengaluru Area, India

• Experience in a large enterprise environment
• Microsoft HA Windows Clustering.
• Well versed in TCP/IP, DNS, WINS, and Active Directory, with troubleshooting.
• Proven experience supporting Enterprise class infrastructure
• Experience supporting business critical application and infrastructure environments.
• Must have production environment experience along with SDLC and Change Control processes
• Excellent client interfacing skills, strong verbal and written communication skills and ability to work with various levels of management.
• Experience operating with colleagues across different time zones and flexibility in order to successfully interact and communicate on a global level.
• Strong analytical skills, organization and decision-making skills
• Ability to create processes and tools independently
• Capable of driving consensus and organizational change
• Ability to review a function and understand at a level of detail what work is performed and relationships to other functions
• Aggressive problem diagnosis
• Change agent and creative problem solver
• Expert in analytical techniques, communication skills and information management tools
• Proficient in / influence of multiple business disciplines, functions and knowledgeable about the business' strategic direction
• Infrastructure Product Knowledge
• Ability to prioritize and multitask well under pressure

Oct 2015 – Feb 2016 · 4 mos · Bengaluru Area, India

• Provide functional L2 support for IT Operations and SharePoint & Windows Environment
• Server Administration (DNS, DHCP, AD & Web Server)
• Responsible for maintaining, patching the ongoing administration on SharePoint and Windows servers
• Ability to troubleshoot and resolve technical problems for users onsite and remotely
• Participate in design, architecture and implementation plans for SharePoint & Windows Server Infrastructure
• Configure and maintain document libraries, enterprise lists and site collections
• Perform typical system administrative activities such as site creation, user training, backup & restore and issue resolution
• Work with IT Project Managers and Business Systems Analysts to design and develop solutions to address business needs and opportunities, and propose changes that would make the Windows environment a more effective solution
• Ability to work on MS SQL server database
• Windows System Administrator- L2 & L3 Support, for data centre administration
• Should have sound knowledge and expertise on installation and configuration of Windows 2008/2012 operating system.
• Administration, Installing, Configuring and Managing AD / DHCP / DNS / IIS Services & Windows Active directory
• User Management in AD
• Examine requirements documents and create technical design documents, unit test, system test and implementation plans for small to complex projects
• Provide technical guidance to the team in the technologies related to the development and support of an Enterprise SharePoint environment (understanding relationship with active directory, SQL, IIS, etc.)
• Manage small to medium size technology projects, collaborating with cross functional IT teams and business representatives

Oct 2014 – Oct 2015 · 1 yr · Chennai Area, India

• Manage assigned issues and projects using a ticket based tracking system
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
• Responsible for tracking hardware and software inventory
• Ability to configure troubleshoot and maintain servers, preferably in Windows Server 2008 and 2012
• Ability to troubleshoot and resolve technical problems for users onsite and remotely
• E-mail(Office 365) deployment activities
• Desktop hardware and software experience, to include: laptops, printers, Windows 7, MS Office, etc
• Full exposure on Sharepoint Server 2013
• Ability to work on MS SQL server database
• User Management in AD
• Hand on experience in working with all sort of Virtualization environment
• Virtualized more than 50 servers through Hyper V Technology
• Monthly and weekly Server Maintenance
• Managing DNS Zones and DHCP Scopes in three Domains
• Scheduling and monitoring Daily Full and Differential backup activity through SAN
• Ability to Manage SAN console
• Ability to manage virtual servers through Failover Clustering

Dec 2012 – Jul 2014 · 1 yr 7 mos · Chennai Area, India

• Responsible for monitoring , operating, managing, troubleshooting and restoring to service any terminal service client, personal computers(PC) or notebooks that has authorised access to the network
• User account administration. i.e., account creation and management and password resets on active directory
• Responsible for tracking hardware and software inventory
• Provide user data and application recovery
• Resolving any issue related to browsing, internet connectivity or e-mail
• Interact with numerous computer platforms in a multi-layered client server environment
• Assists with account management and user authentication