Neeraja Bahadur

CEO

Bengaluru, Karnataka, India15 yrs 9 mos experience

Highly StableAI Enabled

Key Highlights

Proven expertise in network architecture and design.
Strong customer experience focus with measurable outcomes.
Recognized for effective execution and cross-functional collaboration.

Stackforce AI infers this person is a Telecommunications Infrastructure Specialist with a strong focus on network engineering and customer solutions.

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Skills

Core Skills

Customer ExperienceNetwork ArchitectureNetwork Engineering

Other Skills

Strategic PlanningAnalytical SkillsCisco AI Technical practitionerData CentersNetwork SecurityJuniper SRXMPLS VPNIPSecNetwork DesignIP AddressingTroubleshootingF5 BigIPCisco NexusNetwork TroubleshootingCisco Routers

Experience

15 yrs 9 mos

Total Experience

5 yrs 5 mos

Average Tenure

4 yrs 10 mos

Current Experience

Cisco

Lead Consulting Engineer - Customer Experience,CX

Aug 2021 – Present · 4 yrs 10 mos · Bengaluru · Hybrid

Advocates solutions and services to customers on technologies and platforms to expertly manage their networks and will be the Cisco representative to the customer, working in a fast-paced, high-impact environment as a visible contributor delivering on Cisco commitments and drives technology design, implementation, execution and/or optimisation for customer projects/accounts.
Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes and solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution.
Assists customers with integration and implementation of tools, systems, and service assurance and supports pre-sale activities and translate business requirements into solution design.
Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues and creates and delivers customer collateral, portals, documentation, and knowledge transfer.
As a trusted advisor capable of building solid, long-term relationships with customers and Preparation of Quarterly Business Reviews showcasing the KPIs and Value add and presenting with the higher customer executives.
. Served as a Lead Engineer for major Service Provider (SP) accounts, including Routing & Switching (R&S) and Data Center (DC) customers, managing technical delivery and customer engagement.
. Served as a Subject Matter Expert (SME) for major SP account, working directly with customers and adopting a customer-centric approach to understand and address their needs.
. Provided mentorship to team members on both process and technical queries, fostering knowledge sharing and skill development within the team and received multiple recognitions from customers, PMs and stakeholders for effective execution, cross-functional collaboration and customer-focused delivery.

Customer ExperienceStrategic PlanningNetwork ArchitectureAnalytical Skills

At&t

Senior Network Engineer

Jun 2014 – Aug 2021 · 7 yrs 2 mos · Bengaluru, Karnataka, India · Hybrid

Manages and is responsible for designing and implementation of complex redundant and secure multi-layer customer networks in AT&T Global Hosting Data Center Interfaces with customers, vendors and internal groups to develop good relationships through the delivery of superior products/services. Provides direction for engineering efforts to test and evaluate programs and tools Ensures performance metrics are achieved. Proactively track order status in cooperation with the Project Implementation Management team to research and resolve any pre-installation issues with designs as submitted. Communicates and interacts with clients and vendors on provisioning and installation issues Resolves complex problems during critical outages associated with Service Delivery activities.
Part of a team who is responsible for IBM LAN of whole US, EMEA &APAC Region
Requirement gathering from Client for LAN Design/Changes and designing LAN as per the requirement of Client and Validating the requirement with the standards and if required reviewing the same with the Architect for better solution and Implementing the Design within the given downtime
Allocation of IP addresses to devices as per the new NetOpt IP addressing schema; so
that no two devices will have same IP address in whole Data center
Coordinating with PM, Site technician during the implementation call and Troubleshooting the issue raised during the implementation and Preparation of Network Design Documents and handing over the Site/Network to service assurance team and Modifying existing Infrastructure by removing End of Life Devices
Migration of IBM sites from legacy design to Network optimisation design
Upgradation of Core Switches at Data Center with new hardware and design.
Automation of day-to day Network activities using python to save the time and increase
efficiency of the team.
Technical /peer review of configurations/ change implementations and give
guidance/inputs to the team as needed.

Network EngineeringJuniper SRXMPLS VPNIPSec

Hcl technologies

Technical Specialist

Sep 2010 – Jun 2014 · 3 yrs 9 mos · Hyderabad Area, India · On-site

Client 1: Microsoft-GNS Network Escalations(July 2012-June 2014)
Tier II break-fix support for Microsoft global online business services network including network
for Hotmail, Messenger, Bing, MSN and other fortune 500 customers.
Break-fix and maintaining Cisco routers 1600, 1750, 2320, 2500, 3600, 7600 series and
switches 1900, 2900, 2950,3560,4500,6500 , nexus 3K, 5K, 7K
Taking Tier II escalations and working on break fix incidents and replacing the devices of various vendors and platforms as a part of break fix and restoring the Network Redundancy.
Break-fix activities including device or component replacements, traffic offloading and
load balancing, working with multiple vendors to analyse unexpected behavior of network devices, and to resolve complex cases.
Troubleshoot problems related to protocols such as RIP/RIP v2, EIGRP, OSPF, BGP,MPLS
Making sure that the issue is resolving within the SLA.
Investigation and remediation of Net devices High resource utilisation and possible
hardware issues for Cisco/Juniper/F5 Big IP/LB4M/Foundry.
Works on scheduled maintenance for Hot fix upgradation of Cisco/F5 Big IP.
Client 2:Freedom CommunicationsInc, media conglomerate in the US.(September 2010 to July 2012)
Configure, verify and troubleshoot Cisco switches and inter switch communications.
Configure, verify and troubleshoot router operations and routing on Cisco devices.
Troubleshoot and monitoring network components by monitoring tool.
Responsible for troubleshooting and debugging network related issues.
Configuring devices in Load Balancers.
The ability to administrate and troubleshoot a security policy in Juniper Firewalls
Configuring and verifying Security Policies, Creating network objects and groups in
Juniper Firewalls and creating site to site VPN and client to site VPN in Juniper Firewalls.
Configuring NAT and troubleshooting issues with Net screen Vpn Profile and SSL vpn in
Juniper Firewalls.