Shariq Siddiqui

Software Engineer

Livermore, California, United States5 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 4 years of hands-on technical support experience.
Expertise in troubleshooting and systems monitoring.
Proficient in networking fundamentals and system integration.

Stackforce AI infers this person is a Technical Support Engineer with a focus on enterprise IT and engineering environments.

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Skills

Core Skills

Technical SupportNetworkingDatabase Management

Other Skills

TroubleshootingDocumentationService NowRemedyInventory ManagementCustomer ServiceWindows ServerInformation TechnologyActive DirectorySQLDatabasesMicrosoft ExcelMicrosoft OfficeEquipment MaintenanceEngineering

About

Hands-on Technical Support with 4+ years of experience supporting enterprise IT and engineering environments. Strong in technical troubleshooting, systems monitoring, and networking fundamentals across hardware, applications, and network infrastructure. Experienced in deploying and supporting engineering tools, resolving issues through structured ticketing systems, and assisting with system integration and performance testing. Background includes OS builds and imaging, hardware and software fault diagnosis, network troubleshooting, and documentation of procedures and workflows.

Experience

5 yrs 3 mos

Total Experience

2 yrs 7 mos

Average Tenure

4 yrs 1 mo

Current Experience

Cisco

Technical Support Engineer

May 2022 – Present · 4 yrs 1 mo · United States

Working on solving problems through using the Service Now, and Remedy ticketing system.
Support in networking areas including TCP/IP networking, DHCP, DNS, LAN, and WAN
Troubleshooting and resolving issues related to end-user network cabling.
Solve basic and complex administration problems of Windows, and Mac at different levels.
Documenting and regulating computer software throughout different engineering teams

TroubleshootingNetworkingDocumentationService NowRemedyTechnical Support

Rambus

Desktop Specialist

Mar 2021 – May 2022 · 1 yr 2 mos · San Jose, CA

Works with Network/Data specialists in setting up the laptop image and configurations, connections as per demands. database management,
Using ServiceNow software to keep track and documentations of machines and accessories. anaccessoriessDocumented and tracked all support requests through
Resolving, Diagnosing, and testing any hardware issues with machines as it arises.

Database ManagementServiceNowTroubleshootingDocumentationTechnical Support

Chevron

Sales Store Checker

Jun 2018 – Mar 2020 · 1 yr 9 mos · San Ramon, California, United States

Observe security standards by staying alert and being aware of customers’ actions and behavior.
Report to manager or security any abnormal behavior
Observe and follow all company policies and established procedures
Assist in special projects and perform other functions as assigned by supervision
Perform accurate price check function and managed inventory

Inventory ManagementCustomer Service