Apr 2026 – Present · 2 mos · Greater Hyderabad Area · Hybrid

• Client : ERICSSON
• Executed end-to-end system validation and testing activities for Ericsson 5G Packet Core nodes (PCG) in cloud-native environments.
• Collaborated with cross-functional teams to provide technical solutions, workarounds, and corrective actions for failed test scenario.
• Participated in technical design reviews and feature validation discussions for 5G Core network functionalities and enhancements.
• Developed and maintained troubleshooting documentation, operational guides, and knowledge base articles for various 5G core features and deployment scenarios.
• Worked extensively in containerized and cloud-native environments leveraging Kubernetes, Docker, and microservices-based architectures.
• Analyzed defect trends and invalid bug reports, driving mitigation plans and process improvements to improve operational efficiency.
• Collaborated with Product Owners, TOR and Design teams to implement product improvements and feature enhancements across the 5G core ecosystem.
• Translated technical product improvement requirements into actionable implementation and testing activities.
• Mentored the team members through technical inductions, KT sessions, and hands-on troubleshooting guidance.
• Provided continuous technical guidance and support to team members for issue resolution and operational excellence.
• Contributed to the development and optimization of a Gen AI-powered TR(Trouble Report) database cross-verification solution using semantic search and Python automation to intelligently correlate historical defects, reduce duplicate TR creation, and enhance troubleshooting efficiency within the 5G testing and support ecosystem.

Jun 2017 – Dec 2021 · 4 yrs 6 mos · Bengaluru, Karnataka, India

• Client : ERICSSON
• Directed resolution of critical network outages and high-impact incidents in live environments, ensuring rapid recovery through structured remediation strategies.
• Executed end-to-end testing across multi-client network topologies, aligning with upgrade roadmaps and customer-specific requirements.
• Led diagnostics, fault isolation, and RCA across hardware, software, and configuration layers within Ericsson routing platforms, enabling sustainable fixes in future releases.
• Managed CSR and JIRA lifecycle, ensuring timely and high-quality resolution of complex technical issues.
• Mentored and enabled new team members, aligning them with Ericsson processes, tools, and delivery standards.
• Developed troubleshooting frameworks and knowledge assets for routing protocols (BFD, BGP), improving diagnostic efficiency.
• Orchestrated PCG deployments in Kubernetes environments, validating data plane scalability under high transaction loads.
• Improved incident response efficiency, reducing downtime from ~20 minutes to under 2 minutes.
• Streamlined YAML configuration validation and Kubernetes workflows, achieving ~45% reduction in manual effort.
• Delivered RCA-driven insights, enhancing product stability and enabling proactive defect resolution.
• Led PCG deployment and validation, achieving delivery milestones ahead of schedule.
• Implemented defect management and reporting processes, collaborating with development teams to accelerate resolution and achieve ~$3,500/month cost savings.