Nitin Marathe

Product Manager

Pune City, Maharashtra, India4 yrs 7 mos experience

Highly StableAI Enabled

Key Highlights

5X Salesforce Certified Developer with extensive integration experience.
Proven track record in optimizing Salesforce solutions for business needs.
Expertise in both Sales and Service Cloud implementations.

Stackforce AI infers this person is a Salesforce Developer specializing in SaaS solutions and multi-system integrations.

Contact

nitinmaratheitp@gmail.com LinkedIn

Skills

Core Skills

Sales CloudIntegrationLightning Web ComponentsService CloudCti IntegrationApex

Other Skills

Salesforce Experience SiteAsynchronous ApexApex TriggersApex & Async ApexData CloudCustomer 360Data 360Document AIRetrieval-Augmented Generation (RAG)Prompt TemplatesAgentforce AgentsEinstein For SalesEinstein For ServiceMCP ServerModel Builder

About

Dedicated and results-driven Salesforce Developer with over 4.8+ years of experience in designing, developing, testing, and deploying innovative Salesforce solutions. Proven expertise in customizing Salesforce to meet unique business needs, optimizing workflows, and ensuring data integrity.

Experience

4 yrs 7 mos

Total Experience

3 yrs 6 mos

Average Tenure

1 yr

Current Experience

Globant

2 roles

Sales Cloud Developer and Integration Specialist

Jan 2026 – Present · 5 mos · Pune City, Maharashtra, India · Hybrid

Implementing Salesforce Sales Cloud features to support end-to-end sales lifecycle by managing integrations between multiple legacy systems, including Marketing Cloud, websites, C4C, and SAP S/4HANA with Salesforce, ensuring seamless data flow and process efficiency.
▶ Led and configured end-to-end Integration between Marketing Cloud, websites, and Salesforce to replace legacy C4C systems using REST APIs and OAuth 2.0 authentication flows, enabling secure data exchange and improved system efficiency.
▶ Worked on Salesforce Sales Cloud configuration and customization by implementing Custom Metadata, Custom Settings, Profiles, Permission Sets, Page Layouts, FlexiPages, Duplicate and Matching Rules, Public Groups, Flows, Apex, Triggers, Asynchronous Apex, and Lightning Web Components (LWC) to enhance system functionality and user experience.
▶ Designed and developed a custom Employee Referral Portal using Lightning Web Components (LWC) and deployed it on Salesforce Experience Site to streamline referral submissions and improve user engagement.
▶ Good understanding of Salesforce Data Cloud concepts including Data 360, data modeling, data provisioning, data ingestion and harmonization, identity resolution, and segmentation to support data-driven insights and activation.
▶ Good understanding of Agentforce concepts, including configuration of agents, prompt templates, Einstein for Sales and Service, MCP Server, and Agentforce Voice to enhance and streamline customer support operations.

IntegrationSales cloudSales Cloud

Salesforce Service Cloud Developer

May 2025 – Dec 2025 · 7 mos · Pune City, Maharashtra, India · Hybrid

Worked as a Salesforce Service Cloud Developer for the Red Sea (Service Cloud Implementation) project, migration of an existing Travel and Tourism Freshdesk application into Salesforce Service Cloud, analysing legacy processes and implementing equivalent Salesforce solutions through configurations,
customizations, Flows, Apex, Asynchronous Apex, and Lightning Web Components (LWC) to deliver a scalable end-to-end CRM system.
▶ Led and configured the end-to-end CTI integration between Cisco Webex and Salesforce CRM.
▶ Automated end-call customer survey response processing by implementing REST API integration between Cisco Webex and Salesforce, enhancing customer feedback management and support service efficiency.
▶ Configured and customized Salesforce Service Cloud using standard and custom objects, validation rules, record types, page layouts, quick text, macros, quick actions, including features like Case Merge and application setup to enhance support operations.
▶ End-to-end Configuration and Setup Omni Channel, predefined Case Teams and Email-to-case functionality to optimize case management, routing and agent workload distribution.
▶ Managed Salesforce security configurations by setting up users, profiles, roles, permission sets, queues, and implementing Apex sharing rules to ensure robust access control and data security.
▶ Configured end-to-end Entitlement Processes, Milestones, and related automations in Service Cloud. Set up Knowledge Articles to enhance case resolution and agent efficiency.
▶ Developed Service Cloud automations using Flows, Apex, Triggers, Async Apex, and LWC with strong focus on code quality, achieving 0 PMD violations and high test class coverage before deployment to higher environments.
▶ Handled end-to-end deployments using VS Code, Git, and GitLab CI/CD pipelines, ensuring streamlined release management and version control.

CTI IntegrationService cloudService Cloud

Accenture

Salesforce Developer

Sep 2021 – Apr 2025 · 3 yrs 7 mos · Pune City, Maharashtra, India · Hybrid

Worked as a Salesforce Developer to improve service efficiency, automate business processes, and optimize end-to-end case management for global customer operations and enhanced user experience.
▶ Designed and implemented customized Salesforce CRM solutions using Objects & Relationships, Flows, Validation Rules, Apex Classes, SOQL/SOSL, Triggers, Asynchronous Apex, Lightning Web Components(LWC) to streamline case management in a Service Cloud project, resulting in reduced resolution times and improved first contact resolution rates.
▶ Configured Email-to-Case to auto-create cases from emails, streamlining support workflows.
▶ Implemented Omni-Channel and queue routing to balance workload and optimize real-time agent utilization.
▶ Configured Quick Text and Macros, and implemented Lightning Flows to enhance case management, automate responses, and improve agent-to-customer communication.
▶ Designed and developed Apex classes with robust exception handling and test classes, ensuring high code quality, coverage, and adherence to Salesforce best practices.
▶ Implemented scalable process automation using Apex Triggers and Asynchronous Apex to enhance case escalation workflows and customer communication in Salesforce Service Cloud.
▶ Designed and developed Lightning Web Components to improve agent efficiency and customer self-service by enabling case updates, knowledge article suggestions, and case management through a self-service portal.
▶ Implemented Apex REST callouts and used Postman for API testing to integrate Salesforce with external systems for real-time retrieval of product warranty and registration information.
▶ Worked in Agile teams using Azure Boards; handled deployments via VS Code, Git, and CI/CD.
▶ Collaborated with cross-functional teams for development, testing, and deployment while managing stakeholder communications.