Sandeep M A

Associate Consultant

Chennai, Tamil Nadu, India10 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in transforming complex technical content into user-friendly documentation.
Proven track record in AI-optimized content workflows.
Strong mentorship experience, guiding junior writers.

Stackforce AI infers this person is a Telecommunications Technical Writer with expertise in AI-driven documentation.

Contact

Skills

Core Skills

Technical WritingApi Documentation

Other Skills

GitHubMarkdownAI OrchestrationTechnical DocumentationUser DocumentationKnowledge ManagementConfluenceSnagItDITA XMLWeb Content WritingE-commerceContent DevelopmentREST APIsMentoringPrompt Engineering

About

An avid learner interested in different types of writing, I work as a technical writer at Cisco Systems Ltd. I work with engineers to transform complex telecommunication information into simple language for end-user readability. I validate GUI and command line interface (CLI) commands to create end-user and feature documents for networking products. Documentation made for hardware are DWDM NEs and software include Optical Network Planner (ONP), Element Management System (EMS), Network Management System (NMS), and Software-defined Networking (SDN) applications. Tools: Oxygen XML, SnagIt, MS Office365 Product Life Cycle tools: Enovia Project planning tools: GanttProject Wiki platform: Atlassian Confluence Collaboration tools: Atlassian JIRA, Atlassian Trello, Microsoft SharePoint, Box

Experience

10 yrs 8 mos

Total Experience

3 yrs 6 mos

Average Tenure

5 yrs 4 mos

Current Experience

Cisco

Technical Writer

Feb 2021 – Present · 5 yrs 4 mos · Remote · Remote

Content design
Converted 400 pages of legacy XML content to AI-optimized content
Developed and optimized release notes in GEO for AI search engines
AI-enabled content workflow
Multi-agent AI orchestration workflows to generate first draft content, reducing content development time by 60%
Developed video-to-document workflow, generating the first draft from engineering demo videos
Developed first-draft-doc workflow, generating
the first draft from the engineering input documents
a suggestion report about content changes to be made
approval report to validate the content changes in the draft
API documentation
Worked with QA and Developer relation team, creating developer-focused API reference documentation in Docs-as-Code workflow
User documentation
Worked with Developer, QA, and PLM teams, developing user-focused documentation like release notes, hardware installation guide, configuration guide, command reference guide and solutions guide.
Worked as the sole hardware and API writer in the team
Authored and published user documentation for 10+ products across 20+ releases
Cross-functional collaboration
Represented the documentation team in stakeholder meetings
Video production
Coordinated with the editors, mechanical and hardware teams, shooting the installation steps and publishing four videos for two chassis.
Knowledge management
Built and managed the documentation team's internal knowledge base, producing 15+ knowledge base articles in Confluence on different documentation and technical topics
Mentorship
Mentored junior and contract writers, conducting biweekly 1-on-1 meetings to understand their concern and guide them draft quality documentation
Reviewed their feature drafts, providing feedback on the drafts
Explained them various networking concepts in the biweekly meetings

GitHubMarkdownAI OrchestrationTechnical DocumentationUser DocumentationKnowledge Management+2

Wipro limited

Technical Writer

Feb 2018 – Jan 2021 · 2 yrs 11 mos · Chennai Area, India

Followed DDLC process and updated user manuals and feature documents and delivered documents on time
Worked in a multi-tasking environment, juggling multiple documents without compromising on the quality of the documents
Analysed and understood product requirements and worked closely with different engineering teams based out of US, China, Japan and India to develop large document sets
Created User Manuals, System Admin guides, Feature guides, Installation guides, Reference guides, Troubleshooting and Maintenance guides for legacy and next generation hardware and software applications
Tested scenarios and validated the functionality of the HW and SW products with the provided GUI and UIT cases and updated the same in the documents
Enhanced my knowledge in networking domain and improved my skills in technical documentation
Created training materials to help other Technical Writers to enhance their knowledge of the products
Written Standard Operating Procedures (SOP) articles using oXygen Authoring tool for ease of use of the tool

SnagItDITA XMLTechnical DocumentationTechnical Writing

Ces

2 roles

Content Writer

Aug 2016 – Jan 2018 · 1 yr 5 mos

Creating SEO content for e-commerce companies based in North America, maintaining tracker for each project, content data analyzing, adding HTML tags and generating meta descriptions.

Web Content Writing