Sep 2025 – Present · 9 mos

• Reduced upstream service load by 60M requests/month by designing and implementing a custom rate-limiting and caching strategy. Resolved critical production back-pressure issues caused by "ghost" registration devices, significantly improving system reliability.

Sep 2023 – Sep 2025 · 2 yrs

• Currently designing and developing notification platform for Cisco SSE security events to notify customers at a scale of 20 billion notifications per month.
• Led development of alerting framework for Cisco SSE creating microservices from scratch handling millions of alert at scale.(Golang, multithreading, AWS Fargate, SNS, SQS, SES).(Checkout the feature on alert management page of Cisco SSE) used by multiple organizations globally.
• Designed AI-assisted debugging workflows, significantly reducing Mean Time to Recovery (MTTR).
• Built retrieval pipelines for operational knowledge.
• Collaborated with cross-functional teams to develop features and microservices.
• Mentored collegues for futher carrer growth.
• Initiated internal team hackathons focused on decreasing tech debt and steamlining development processes.
• Interviewed over 20 candidates for new roles.
• Handeled high level escalation which led closing down some critical customers adding 10 million dollars to revenue.
• Escalation support for on-call engineers.

Jun 2022 – Sep 2023 · 1 yr 3 mos

• Contributed to Cisco SSE/Umbrella cloud security platform across core services and data pipelines, with a focus on reliability and scale, availability and consistency.
• Delivered and maintained Golang microservices for device registrations, sync, MDM config generation and control-plane management APIs
• Decreased latency of APIs by 20%.
• Implemented TLS communication for intra service communication. Increasing security portfolio by 30 %
• FEDRAMP (Increasing security porfolio of services by 30% adding 20 million dollars to revenue)
• Containerized, hardened code, created new registration algorithm using JWT, DPOP and SAML,
• re-deployed all services to Fedramp AWS cloud, created infra through terraform, did multiple POCs for secure communication through side car containers to different observability and metric collection platforms.
• Worked will multiple cross region teams and made services cloud agnostic which can be deployed on any cloud platform with minimal effort.
• Made services available to multiple regions.
• Implemented TLS communication for intra service communication.
• Implemented resilient service-to-service communication patterns, caching strategies, and backpressure controls.
• Strengthened monitoring (metrics, logs, traces) and release safety (feature flags, canaries); drove post-incident learnings into reliability roadmaps.
• Partnered with PMs and security teams to prioritize roadmap items aligned to customer impact and platform security posture.

Sep 2021 – May 2022 · 8 mos

• Advised enterprise customers on cloud security architecture, SASE/SSE adoption, and policy design; translated requirements into secure, scalable configurations.
• Led technical deep-dives, PoCs, and incident reviews; reduced misconfigurations and accelerated time-to-value for deployments.
• Authored reusable runbooks and internal knowledge articles improving incident response and customer onboarding consistency.
• Drove feedback loops from the field to product teams to influence roadmap and improve customer outcomes.

Aug 2020 – Sep 2021 · 1 yr 1 mo

Jan 2020 – Jun 2020 · 5 mos · India

• Built telemetry plugins for Cisco Firewalls in Golang with high performance multithreaded system architecture.
• Collaborated with senior engineers on unit/integration testing and CI improvements.