Arjun Sharmaa I

Software Engineer

Chennai, Tamil Nadu, India5 yrs 4 mos experience

Key Highlights

Led migration of 20+ crore contacts to centralized service.
Developed secure payroll reporting for UK HMRC.
Contributed to greenfield Cloud Native Payroll solution.

Stackforce AI infers this person is a SaaS developer with expertise in payroll solutions and microservices.

Contact

Skills

Core Skills

Software InfrastructureMicroservicesJavaAgile Software DevelopmentSpring Boot

Other Skills

Software DesignWeb EngineeringFull-Stack DevelopmentAmazon Web Services (AWS)Problem SolvingSQLDatabasesCommunicationJavaScriptABAPSAP UI5Software IndustryWeb DevelopmentCloud ApplicationsMachine Learning

Experience

5 yrs 4 mos

Total Experience

Average Tenure

Current Experience

Freshworks

Developer

Sep 2025 – Present · 9 mos · Chennai, Tamil Nadu, India · Hybrid

Owned and resolved L3 production escalations across the full product stack for 3 months, gaining deep end-to-end system knowledge and improving platform reliability through effective RCA and long-term fixes.
Played a key role in consolidating contact management architecture by migrating 20+ crore Freshdesk contacts from a product-specific service to a centralized common contact service, enabling unified contact handling across products.
Contributed to system design and rollout strategy to ensure:
Zero data loss and strong consistency guarantees
Backward compatibility with existing product workflows
Minimal production impact during large-scale migration
Collaborated across multiple product teams (e.g., Freshdesk, Freshchat, Freshbots) to align dependencies, resolve integration issues, and ensure smooth adoption of the shared service.
Partnered with platform and infrastructure teams to optimize compute and storage utilization during migration, preventing cost overheads while handling high-scale data movement.
Improved observability and operational readiness by strengthening monitoring, alerting, and failure recovery mechanisms during high-risk production changes.
Leveraged AI-driven automation to streamline migration execution and validation workflows, reducing manual effort from ~250 person-days to ~15 person-days for data migrations while improving consistency, accuracy, and execution speed.

Software InfrastructureSoftware DesignWeb EngineeringFull-Stack DevelopmentAmazon Web Services (AWS)Microservices+4

Sap

2 roles

Developer

Promoted

Apr 2023 – Mar 2025 · 1 yr 11 mos

Next Generation Payroll (NGP) - Platform Team | Developer
Developed Employer Payment Summary (EPS) reporting for UK HMRC – aggregating tax data and generating secure XML submissions across services.
Built user-facing Fiori apps to track reporting and resolve validation errors interactively.
Played a key role in NGP Platform team, designing a new transport mechanism for customer-specific objects across tenants, replicating ERP-style object locking and transport requests.
Standardized delivery of master data (e.g., Wage Types) in the cloud and eliminated ZIP-based onboarding via automated provisioning.
Reviewed peer code, ensured production stability, and led resolution of P1 incidents.
Trained and mentored new colleagues in Cloud Native development (Java, UI5) and agile product delivery.
Acted as a bridge between developers, product managers, and UX teams to resolve technical conflicts and align expectations.
Focused on improving team velocity and delivery quality across sprints by fostering collaboration and code quality practices.

JavaJavaScriptAgile Software DevelopmentCommunication

Associate Developer

Jul 2020 – Mar 2023 · 2 yrs 8 mos

Next Generation Payroll (NGP) – Australia & UK | Associate Developer
Contributed to greenfield development of SAP’s Cloud Native Payroll solution for Australia, building microservices for termination payments, ETP, and leave encashments.
Developed and deployed Java Spring Boot microservices on SAP BTP Public Cloud and UI5-based Fiori apps for frontend.
Followed Agile practices, delivering features in 2-week sprints; actively involved in database and frontend design decisions.
Delivered Single Touch Payroll Phase 2 (STP) for Australia – a secure B2G reporting solution integrated with ATO systems.
Implemented ECC core logic in ABAP (R/3) and integrated with cloud; ensured minimal upgrade efforts and zero post-deployment incidents.
Maintained Australia On-Premise Payroll, resolving customer issues in Superannuation, Termination, and STP Phase 1.
Delivered ABAP code fixes via SAP Notes; ensured long-term stability and collaborated with stakeholders to standardize solutions.
Built an internal POC: Skill Management Solution using RESTful ABAP.
Tools used: Java (Spring Boot), SAP UI5, SAP HANA, ABAP, GitHub Enterprise, Jenkins, Grafana, ServiceNow, Jira.