Nalla Gagan — Operations Associate
ITSM Analyst with hands-on experience in Service Request, Incident, and Change Management processes delivering reliable and customer-focused IT services. Skilled in managing core IT operations including Lean IT, IOPS, Audit Compliance, and IT Governance. I have experience in client dashboard creation and report automation using Power BI, enabling data-driven decision-making and improved service visibility. Adept at PowerPoint presentations for executive and stakeholder communication. My creative skills includes Microsoft Azure, C programming, Canva, and automation-focused problem solving. Known for contributing innovative ideas and Kaizen initiatives that consistently add value, improve efficiency, and enhance customer satisfaction.
Stackforce AI infers this person is a Cloud Analyst specializing in IT Service Management and Data Analytics.
Location: Madurai, Tamil Nadu, India
Experience: 2 yrs 9 mos
Skills
- Incident Management
- C (programming Language)
Career Highlights
- Expert in ITSM processes and customer-focused services.
- Proficient in data-driven decision-making with Power BI.
- Innovative contributor to efficiency and customer satisfaction.
Work Experience
HCLTech
Cloud Analyst (0 mo)
Information Technology Service Management Analyst (2 yrs 9 mos)
Intern (4 mos)
Scholar (7 mos)
Education
at Amity University
Intermediate at Siva Gayatri jr collage, Sompeta
High School at Sri Sarada Vidya Niketan, Sompeta
