Deepak Kumar Rai

DevOps Engineer

Bengaluru, Karnataka, India10 yrs 7 mos experience

Key Highlights

Expertise in Networking and Cloud Solutions.
Strong background in Automation and Troubleshooting.
Proven track record in mentoring and technical training.

Stackforce AI infers this person is a Cloud Infrastructure and Networking Specialist with a focus on Automation and Technical Solutions.

Contact

Skills

Core Skills

NetworkingAutomationProgrammingWeb Development

Other Skills

PythonCisco Unity connectionUnified Attendant ConsoleCWMTechnical TrainingRoot Cause AnalysisJavaJSPServletMySQLHTMLCSSJavaScriptKubernetesGoogle Cloud Platform (GCP)

About

Resourceful and results-driven cloud professional with deep expertise in Networking, Linux, Troubleshooting and Automation. Currently acting as a Network TSE@Google Cloud, I partner with engineering and various stakeholders to resolve complex issues, optimise system performance and drive operational excellence. With strong hands-on skills in networking protocols, Linux-based systems and scalable tooling, I bring a pragmatic mindset and a drive to continuously learn and adapt in evolving environmental.

Experience

10 yrs 7 mos

Total Experience

Average Tenure

Current Experience

Google

2 roles

Cloud Technical Solutions Engineer-IV

Nov 2023 – Present · 2 yrs 7 mos

Cloud Technical Solutions Engineer-III

May 2021 – Oct 2023 · 2 yrs 5 mos

Cisco

3 roles

Technical Consulting Engineer-III

Mar 2021 – May 2021 · 2 mos

Technical Consulting Engineer-II

Promoted

Apr 2018 – Mar 2021 · 2 yrs 11 mos

Technical Role:-
Escalation engineer for Cisco Collaboration/Voice products.
SME for Cisco Unity connection, Unified Attendant Console & CWM.
Python scripts development to automate Unity Connection, CUCM & other Cisco Collaboration products.
Help other engineers to fix the complex issue and find root cause analysis.
Operations:-
Mentoring new hires and providing technical training to fellow engineers.
Review team metrics analyze variations & provide recommendations for corrective actions.
Daily Operations, Case Management, SLA and KPI Management.
Highlights:-
Got sponsorship from Cisco to complete higher education(M.Tech) from BITS Pilani WILP program.

PythonCisco Unity connectionUnified Attendant ConsoleCWMTechnical TrainingRoot Cause Analysis+2

Technical Consulting Engineer I

Apr 2016 – Mar 2018 · 1 yr 11 mos

As a Technical Consulting Engineer at Cisco TAC, my responsibility is to resolve global customer issues and escalations regarding Cisco Collaboration products like Cisco Call Manager(CUCM), Unity Connection(CUC), Unified Attendant Console(CUAC), Cisco WebEx Meeting Server(CWMS), Collaboration Workflow Manager(CWM).
Deliver technical trainings to new hires in organization.
Escalation point of contact for Cisco Unity Connection and CUAC.
Working on various innovation projects using HTML, CSS, JS, Python, Mongodb.
Diagnose end to end call flow and packet capture to find protocol level issues.
Test Collaboration products pre-release and post-release with various use cases and file bugs.
Interact with business unit of different products for escalations, feature requests and bug tracing.

JavaJSPServletMySQLHTMLCSS+3

Infosys

System Engineer

Jun 2015 – Mar 2016 · 9 mos · Mysore

Worked as a Java Developer for one of the Infosys top client. My Responsibilities were to customize WebTop tool using Java, JSP , Servlet , MySQL, HTML, CSS,JS & XML.

Iqb technologies pvt. ltd.

Intern

May 2014 – Jul 2014 · 2 mos · New Delhi Area, India

Worked as an Intern for one of the startup company. Some of the projects that i worked on are:
GSM Based Home Automation System
Miss Call/SMS Controlled Tube-well
RFID Based Library Management & Attendance System
Game Development on Graphical LCD
Develop Mobile Phone.
IR Remote Controlled Home Automation System