Mallikarjuna PV

CEO

Bengaluru, Karnataka, India7 yrs 11 mos experience

Highly Stable

Key Highlights

Led development of PayPal's Employee Center solution.
Expertise in ServiceNow modules and HR workflows.
Strong background in team leadership and solution delivery.

Stackforce AI infers this person is a ServiceNow Engineer with expertise in Fintech solutions and HR service delivery.

Contact

Skills

Core Skills

ServicenowHr Service DeliveryItsm

Other Skills

Customer Service Managementchat botsroutingflowscustom applicationsformsscriptsHRSDCMDBDiscoveryJavaSQLJavaScriptHTML5Cascading Style Sheets (CSS)

About

I am a ServiceNow Engineer at PayPal with extensive experience leading teams and delivering solutions across employee-facing workflows. I’ve successfully designed, built, and deployed solutions for HR Service Delivery, Customer Service Management (CSM), Workplace Services, Virtual Agent, and custom workflows. My technical expertise spans ServiceNow modules including Knowledge Management, CMDB, Discovery, Cloud Discovery, Service Catalog, Service Portal, Integrations and Flow Designer.

Experience

7 yrs 11 mos

Total Experience

3 yrs 10 mos

Average Tenure

3 mos

Current Experience

Career break

Health and well-being

Mar 2026 – Present · 3 mos

Paypal

Software Engineer 2

Mar 2022 – Mar 2026 · 4 yrs · Greater Bengaluru Area

ServiceNow Engineering at PayPal.
Lead in-house team to develop PayPal Employee Center - a ServiceNow HRSD Solution.
Built chat bots, routing, and flows around it.
Built a few custom applications.
Maintain existing applications across the system.
Identify issues, help fixing the defects, and managing the environment.

ServiceNowHR Service DeliveryCustomer Service Managementchat botsroutingflows+1

Kpmg global services (kgs)

2 roles

Associate Consultant

Promoted

Oct 2021 – Mar 2022 · 5 mos

Started learning ServiceNow here.
I believed it was some ticketing tool.
Worked on ITSM in the beginning.
Built forms, flows, some scripts.
Realised it's not just ticketing, but does some other work as well.
Worked accross HRSD, CMDB, Discovery.
Discovering router at my home while learning was a joy.
Built some custom Apps, passed some certifications, wrote too many delta exams.
Learnt working in teams.
Worked with the stakeholders from offshore centers. My seniors taught me how to speak on calls here, and picked some jargons on the way.
It was a good place to start.