Aarifa Ahmed

Business Development Executive

Vancouver, British Columbia, Canada4 yrs experience

Key Highlights

Experienced in incident management and network troubleshooting.
Proficient in various IT tools and technologies.
Strong background in customer service and technical support.

Stackforce AI infers this person is a skilled IT professional with a focus on network management and technical support.

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Skills

Core Skills

Network TroubleshootingIncident Management

Other Skills

Computer programming (C++,C,Java,Python)Remedy Ticketing ToolSitescopeIntermapperPuttyBMC RemedyActive DirectorySystem Center Configuration Manager (SCCM)ManagementCustomer ServiceMicrosoft OfficeITILOffice 365SiteScope

Experience

4 yrs

Total Experience

1 yr 4 mos

Average Tenure

Current Experience

Bc pavilion corporation (pavco)

Business & Security Analyst

Jun 2022 – Present · 4 yrs

Sherweb

3 roles

M365 Enterprise Technical Advisor III

May 2022 – Jun 2022 · 1 mo

M365 Technical Advisor II

May 2021 – May 2022 · 1 yr

M365 Business Technical Advisor

Aug 2020 – May 2021 · 9 mos

Fusion bpo services

2 roles

Technical Support Specialist

Promoted

Sep 2019 – Jul 2021 · 1 yr 10 mos · Montreal, Quebec, Canada

Customer Service Representative

Sep 2018 – May 2019 · 8 mos · Montreal, Quebec, Canada

Tata consultancy services

2 roles

System Engineer

Dec 2017 – Jul 2018 · 7 mos

Project :Jaguar Land Rover
# Generating tickets and tasks within given SLA Performing daily activities and making reports of the same.
# Monitoring servers,applications,databases,URLs etc
# Fault finding, management and troubleshooting of network related issues
# Interaction with client, attending meetings for discussing issues and service improvement plans.Installed, configured, tested and maintained operating systems, application software and system management tools.
# Handled scripting tasks for debugging and automation using Python, configured, tested and maintained operating systems, application software and system management tools.
# Reviewed and analyzed security logs to determine and alleviate network threats.
Skills :Computer programming (C++,C,Java,Python), Remedy Ticketing Tool, Sitescope, Intermapper, Putty

Computer programming (C++,C,Java,Python)Remedy Ticketing ToolSitescopeIntermapperPuttyNetwork Troubleshooting+1

ASE

Nov 2015 – Dec 2017 · 2 yrs 1 mo

Project : Jaguar Land Rover

Cdac r&d

Summer Internship

Jun 2014 – Jul 2014 · 1 mo

I worked as an intern at CDAC (Centre for Development of Advanced Computing), which is the premier R&D organization of the Department of Electronics and Information Technology (DeitY), Ministry of Communications & Information Technology (MCIT) for carrying out R&D in IT, Electronics and associated areas. My project was on “Gas Sensor using Wireless Sensor Network”. Numerical experiments investigating the effectiveness of compressed sensing using real datasets were done showing its potential for minimizing sensing and overall energy costs in Wireless Sensor Networks based gas emission monitoring system.