Aug 2018 – May 2023 · 4 yrs 9 mos · Bengaluru Area, India

• + Provide technical support for ACI / Data Center solutions to Cisco customers.
• + Troubleshoot complex issues related to Routing & Switching, Cisco ACI Contracts, L3out, multipod and multisite, Fabric discovery and SDN technologies.
• Troubleshoot Layer 4 to Layer 7 issues that include TCP/IP, HTTP, DNS and application security.
• + Experienced with configuration and troubleshooting of network issues on complex topologies including devices in Nexus 2k/3k/5k/6k/7k/9k and Catalyst families, as well as interoperability with other Cisco devices and third party vendors.
• + Specialised in providing RCA and reproduce complex problems in lab and file new software
• bugs or enhancement requests.
• + Understand customer network topology, traffic flow and recommend changes which are needed to optimise the network for better performance.
• Additional Responsibilities:
• + Collaborate with Business Units, Sales, Systems Engineers and other TAC teams to resolve complex
• customer issues and ensure timely service delivery.
• + Prepare troubleshooting documents/articles for TAC engineers and customers for unique issues.
• + Analyse product quality and file new defects to ensure its stability and improved performance.
• Technical mentorship to new hires.
• + Professional skills trainer to fresh graduates and experienced TAC engineers by working in
• collaboration with Cisco Learning & Development team for APJC region.
• + Member of panel for hiring events and trainings for new employees.

Jan 2018 – Jul 2018 · 6 mos · Bengaluru, Karnataka, India