Feb 2024 – Sep 2025 · 1 yr 7 mos · Remote

• Shopper Experience Platform
• Sub Pods:
• 1. Cart
• 2. Checkout
• Merchant Experience Platform
• Sub Pods:
• 1. Operational Alerts
• 2. Copilot Merchant Experience (Merchant Admin UX)
• 3. Identity Access Management
• 4. Centralized Platform Services
• 5. AI & Analytics Initiatives

Feb 2023 – Jan 2024 · 11 mos · Remote

• Engineering Manager: Cart & Checkout Team, Merchant Platform Services
• Tech Stack: Kotlin, Micronaut, GraphQl, Java, nodeJS
• => Directly managed the Indian Team(7SDEs) as an Engineering Manager.
• => Lead the team to deliver 30+ features for a lighthouse customer chicos.
• => Launched the Business Operational Alerts and couple of merchant platform services from scratch.
• => Partnered with an external AI Solutions Provider, leading an external team of 4 engineers to build Conversational Search feature in the Merchant Admin portal

Feb 2022 – Jan 2023 · 11 mos · Remote

• Team Lead Manager: Cart & Checkout Team
• Tech Stack: Kotlin, Micronaut, GraphQl
• => Launched the Multi-tenant Cart and Checkout Services from scratch.
• => Lead the Feature Discovery and onboarded the first set of Customers
• => Lead the entire CnC team at Tech Lead capacity.

Oct 2021 – Feb 2022 · 4 mos · Bangalore Urban, Karnataka, India

• Dineout-CRM: Dineout-CRM flows are critical flows that need to be developed to allow customers to contact when they need help and support for e.g in case of payment failure. Post completion of Payment flow, Abdul has started contributing to Dineout-CRM flows. He is involved in tech solutioning of Dineout-CRM and implementing the CRM flows for Dineout. The tech solutioning consists of designing the following APIs:
• 1. Cancelling an Order
• 2. Refund for an order
• 3. DownstreamHandling when an order is modified and Notifying Payouts team through Kafka
• 4. Issue Mangement[New Issue Creation & Persistence]
• 5. GetOrderDetails
• 6. GetOrderHistory [based on userId, restaurantId, user-restaurant Mapping, last Order]
• 7. Issue Resolution Communication to Customer & Restaurant partner.
• 8. Listing of FAQs
• Even for CRM flow, Abdul worked as an Away Team Engineer developing in code base for services like Helpcenter, CC Oneview Services, Agent Dashboard, OHS, base-oms, dash-fulfilment, dash-order-relay

Dec 2020 – Sep 2021 · 9 mos · Bangalore Urban, Karnataka, India

• Backend Development | All Things Supply Department
• Design & Development of REST API Endpoints on Cart, Payments Front for a new Business Line Swiggy Diners.
• Tech Stack: Golang, Java, Kafka, REST API, gRPC, Redis
• Dineout Cart & Payments: Abdul Rasheed Shaik joined Swiggy as SDE-1 on 31st Dec 2020. Even though Abdul's previous experience was building system software, he quickly ramped up and started contributing to DineOut Payment flows to help build backend for Scan and Pay use cases. Abdul has been working in the Away team model, this required him not just to understand DineOut but also ramp up and collaborate on services owned by multiple teams. Abdul has collaborated with ~10 different teams for Tech Solutioning(NI Cart & Checkout team, Payouts, Order Management System, Fulfillment, OrderRelay, Payments, Payment Webview, Oneview, Order History, HelpCenter, Vendor & Customer Communication, Swiggy Restaurant Service, Dineout FE & BE). He has been instrumental in design & development of core components of Cart & Order Management lifecycle for Dineout and has shown amazing ownership, execution excellence, cross team collaboration by driving end to end Integration of Cart & Payments.
• Abdul’s Top strengths are:
• 1. Ownership
• 2. Technical depth
• 3. Teamwork and Collaboration

Nov 2020 – Dec 2020 · 1 mo

• ZeBu FrontEnd
• Scalene/Partcomp Integration with UC2 Flow

Jun 2019 – Oct 2020 · 1 yr 4 mos

• ZeBu Simon Synthesis(C++ Development)
• FrontEnd Synthesis of constructs of Verilog & VHDL(Interface, PrimNodes, Ports, Logic Gates, Loop Unrolling, Function Calls, Statements, Conditional Expressions)
• Netlist Optimization flow for Netlist Designs(verilog)
• Abstract Syntax Tree to Context Free Graph Creation and further transformations to internal Data structures

Jun 2018 – Jul 2018 · 1 mo · Greater Delhi Area

• Android Application Development
• Product: EduThrill

Apr 2016 – May 2018 · 2 yrs 1 mo