Dec 2023 – Mar 2025 · 1 yr 3 mos · Pune, Maharashtra, India · On-site

• As a Service Desk Tech 1 Associate at Compucom, I deliver efficient L1 tech support to clients, ensuring smooth and timely resolutions.
• Roles and Responsibilities
• 1. Boosted client workflow efficiency by 20%, resolving 3500+ system issues with an average handling time under 15 minutes and maintaining a first-call resolution rate above 90%.
• 2. Provided expert troubleshooting support for a wide range of devices (Windows desktops/laptops, Dell/Lenovo Thinclients, printers, mobile devices) with a 98% resolution rate.
• 3. Assisted 3000+ clients across USA, Canada, and India with key applications including Microsoft Office, Citrix, VPN, RSA SecureID, AWS, and more, ensuring seamless user experiences.
• 4. Minimized downtime by resolving 1000+ virtual desktop login issues via VSphere vCenter, ensuring fast recovery.
• 5. Managed user/client network accounts and permissions using Active Directory, Bluezone, and other tools, improving system access accuracy by 20%.
• 6. Led and mentored junior team members, reducing troubleshooting resolution times by 15% and improving team performance.
• 7. Continuously met and exceeded service desk targets, including SLAs, CSAT score of 95%+, and call quality score of 95%+.
• 8. Processed software push requests using SCCM to ensure timely updates and seamless operations.
• 9. Excelled in a 24/7 shift environment, handling high-pressure situations and critical client outages with precision.
• 10. Supported clients through all stages of the Software Development Life Cycle (SDLC), delivering end-to-end troubleshooting support.
• 11. Played a key role in Mobile Device Management (MDM) using Microsoft Intune for smartphones and tablets in a corporate setting.
• 12. Ensured compliance with ITIL best practices for incident management, problem resolution, and service requests.

Dec 2023 – Mar 2025 · 1 yr 3 mos · Pune, Maharashtra, India · On-site

Aug 2021 – Sep 2022 · 1 yr 1 mo

• Worked in Gizmostory as Freelance Entertainment Content Writer..
• Roles and Responsibilities
• Produced engaging and original content for entertainment-related articles, resulting in a 20% increase in website traffic and engagement.
• Conducted thorough research on entertainment topics, including movies and TV shows, to ensure accurate and up-to-date information, resulting in a 95% decrease in readers complaints about inaccurate information.
• Collaborated with the editorial team to brainstorm and pitch creative content ideas, resulting in a 15% increase in overall article quality and reader engagement.
• Edited and proofread content to ensure high-quality and error-free writing, resulting in a 20% decrease in errors and a 10% increase in reader satisfaction.
• Optimized content for SEO, including incorporating relevant keywords and meta tags, resulting in a 30% increase in organic search traffic.

Mar 2021 – Sep 2024 · 3 yrs 6 mos

• Working as a tech content writer intern in TechStory.
• Roles and Responsibilities:
• Conducted research and analysis to identify engaging content, resulting in a 30% increase in organic traffic and engagement.
• Collaborated with cross-functional teams to develop high-quality product reviews, leading to a 25% increase in revenue and a 10% increase in readers' satisfaction.
• Optimized website content using WordPress and SEO, resulting in a 20% increase in website visibility and a 10% increase in website ranking on Google.
• Monitored daily progress and communicated with the Reporting Manager, ensuring timely delivery of assignments.
• Expanded article reach to new categories, including Gadgets Deals and Paid and Unpaid Product Reviews, leading to business growth and maximization of production and revenue.
• Implemented SEO best practices by strategically incorporating relevant keywords and meta tags into content, leading to a 30% boost in organic search traffic.
• Achievements:
• Awarded "Top Performer" for consistently producing high-quality content that generated a 30% increase in website traffic and engagement.

Nov 2020 – Nov 2020 · 0 mo

• Improved the overall quality of the videos by using various techniques, such as trimming, audio merging, and adding transitions, titles, and animations, resulting in a 20% increase in views and engagement on the school's social media channels.

Sep 2020 – Oct 2022 · 2 yrs 1 mo

• Worked In Justice Online for the role as Freelance Web content writer.
• Roles and Responsibilities
• Produce at least 3 high-quality entertainment news articles per day, resulting in a 20% increase in website traffic within the first month.
• Proofread and edit at least 10 articles per week, resulting in a 25% reduction in grammar and spelling errors on the website.
• Utilize SEO best practices in all articles written, resulting in a 30% increase in organic traffic from search engines within the first 3 months.

May 2020 – Aug 2020 · 3 mos

• Got another third chance to work again with Vlogit for different responsibilities:
• Roles and Responsibilities:
• Researched and reviewed 10+ laptop repair shops in Gurgaon, providing detailed analysis and recommendations to help Gurgaoneons choose the best option. Increased website traffic by 30% and contributed to a 15% increase in revenue from sponsored content.
• Conducted a comprehensive review of 10+ driving schools in Gurgaon, evaluating their services, pricing, and customer feedback. Produced a well-researched report that gained 10% more views than previous articles in the category, and increased user engagement by 25%.
• Explored and reviewed 15+ fun spots in Gurgaon, creating visually engaging and informative articles to help readers discover new experiences in the city. Generated a 20% increase in page views for the category and contributed to a 10% increase in overall website traffic.

Mar 2020 – May 2020 · 2 mos

• Got a second chance to work again with Vlogit for a similar and few add-on responsibilities.
• Roles and Responsibility
• Wrote 30+ high-quality articles on various restaurants, hotels, and fun places in Gurgaon, resulting in a 30% increase in website traffic.
• Conducted thorough reviews of 15+ restaurants, hotels, and fun places in Gurgaon, providing valuable insights to over 10,000 Gurgaoneons and contributing to a 15% increase in engagement on social media.
• Evaluated and reviewed 10+ nursery schools in Gurgaon, resulting in increased awareness and better decision-making for parents looking for quality education for their children.

Dec 2019 – Feb 2020 · 2 mos

• VlogIt Gurgaon is a website platform covering the best places in Gurgaon. The brand aims to cover the places, the food hubs, the fun stuff, and experiencing hubs focussed in Gurgaon.
• Roles and Responsibility
• Conducted research and wrote 30+ high-quality articles on different restaurants, hotels, and fun places in Gurgaon, which led to a 30% increase in website traffic.
• Conducted comprehensive reviews of 100+ restaurants, hotels, and other fun places, providing Gurgaoneons with valuable insights and recommendations.
• Collaborated with the Reporting Manager to strategize and plan upcoming reviews, resulting in a 30% increase in engagement on social media platforms.

Mar 2020 – May 2020 · 2 mos

• Techapprise is Tech based company working out to provide many such pieces of news in their field of emerging technologies around the world.
• Roles and Responsibility
• Conducting in-depth research and crafting original and engaging articles on diverse topics, resulting in an average of 10 articles per week.
• Creating highly shareable and engaging content that garnered a good number of monthly page views, increasing the website's overall traffic by 25%.
• Conducted extensive research on 40+ topics and produced 40+ plagiarism-free articles within deadlines.

Mar 2020 – May 2020 · 2 mos

• AutoTalk follows about providing daily news on the Automobile industry and also work to provide car reviews which help the audience to get clear-cut information on a suitable car for their purchase.
• Roles and Responsibility
• Conducting research and producing timely and relevant articles on the automobile industry, resulting in a 25% increase in website traffic in the first quarter of employment.
• Writing in-depth and informative reviews of cars and bikes, highlighting their features, performance, and value for money. This led to a 15% increase in organic search traffic to the website.
• Implementing effective SEO strategies, resulting in a 10% increase in the website's ranking on search engines and a 20% increase in organic traffic to the website.

Feb 2020 – Mar 2020 · 1 mo

• HowTechHack follows by providing daily content about the happenings in the world of tech. Also, the brand focuses on providing many tips. tricks and hacks for their viewers.
• Roles and Responsibility:
• Curated and published daily tech news, generating an average of 5000 page views per article and contributing to a 20% increase in website traffic.
• Implemented SEO strategies resulting in a 30% increase in organic search traffic to the website.
• Researched and produced 10 new computer/smartphone hacks per month, increasing user engagement on the website by 25%.

Jan 2020 – Oct 2020 · 9 mos

• After completing the two-month internship with PopCultureTimes (now Gizmostory), He got a chance to continue to work with the company for his best-markable performance during his Internship period.
• Roles and Responsibilities
• Covered the latest entertainment updates and gaming news to keep the audience engaged and informed.
• Followed proper SEO protocols to improve the website's search engine ranking and visibility.
• Impact
• Increased audience reach by 271k on a single post and a total of 500k+ in 500+ articles.
• Improved the website's search engine ranking, resulting in increased organic traffic and visibility.

Nov 2019 – Dec 2019 · 1 mo

• His career path for the role as Content Writer started with PopCultureTimes which is media based brand working on providing the latest news related to Video Games and Hollywood movies, TV shows, and a lot more.
• Roles and Responsibilities
• Increased website traffic by 30% by providing SEO-optimized Hollywood News on a daily basis.
• Expanded the website's audience reach by 25% by reporting news for other sectors like Gaming and Technology.
• Conducted keyword research to optimize articles for search engines, resulting in a 25% increase in organic traffic.
• Collaborated with the editorial team to create engaging and shareable content, resulting in a 35% increase in social media engagement.
• Consistently met daily and weekly publishing quotas, resulting in over 500 articles published during the tenure.
• Received recognition for consistently providing high-quality content, resulting in a 95% approval rating from readers