Oct 2022 – Jan 2023 · 3 mos · Online · Remote

Sep 2022 – Present · 3 yrs 9 mos · Dehradun, Uttarakhand, India

Jul 2022 – Sep 2022 · 2 mos · Dehradun, Uttarakhand, India

Jul 2022 – Aug 2022 · 1 mo · Dehradun, Uttarakhand, India

May 2022 – Jun 2022 · 1 mo · Online · Remote

Apr 2022 – May 2022 · 1 mo · Online · Remote

Feb 2022 – Present · 4 yrs 4 mos · Online · Remote

Jan 2022 – Jul 2022 · 6 mos · Dehradun, Uttarakhand, India

Jan 2022 – Jan 2022 · 0 mo · Dehradun, Uttarakhand, India

Nov 2021 – May 2023 · 1 yr 6 mos · Online · Remote

Sep 2021 – Dec 2021 · 3 mos · Dehradun, Uttarakhand, India

Jul 2021 – Present · 4 yrs 11 mos · Online · Remote

Jun 2021 – Jun 2021 · 0 mo · Online · Remote

• JOB PROFILE -> Trained on effective Presentations by over coming stage fear.
• > Trained on Personal Branding, Image enhancement and Johari Window.
• > Activities on Innovation & Creativity.
• > Time Management with Important - Urgent Matrix.
• > SMART Goal setting techniques.
• > Showcased videos on Motivation with Optimistic approach towards life.
• > Self-Analysis and Evaluation with SWOT.
• > Role plays for Stress and Anger Management.
• > Psychometric Counseling’s with MBTI.
• > Verbal / Non-verbal Communication and Body Language.
• > Leadership and Team Building Skills.
• > Designed training programs to address identified problem areas.
• > Evaluated and assessed learners on the needed personality traits.
• > Formulated and submitted post-training assessment and evaluation reports.
• > Use of Fun activities, Games and Ice breakers.
• > Trained on Interpersonal Skills, Emotional Intelligence and Empathy.
• > Addressed Grooming, Self Affirmation and Self - Esteem Issues.
• > Session on Dining, E-Mail and Telephone Etiquette's.
• > Trained on Customer Service and Conflict Management.
• > Behavioral Training's.
• > Effective use of Case Studies, Situation Analysis and Role Plays.
• > Encouraged Outdoor Team Bonding Celebration, among the trainees.

Feb 2020 – Present · 6 yrs 4 mos · India

• JOB PROFILE -> Sessions on :-
• > Self-Analysis and Evaluation with SWOT.
• > Trained on effective Presentations by over coming stage fear.
• > Trained on Personal Branding and Image enhancement.
• > Various Activities, Games, Quizzes and Ice - breakers.
• > Showcased videos on Motivation with Optimistic approach towards life.
• > Verbal / Non-verbal Communication and Body Language.
• > Leadership and Team Building Skills.
• > Trained on Do's and Don's of Group Discussion.
• > Assisted in Resume Writing and Interview Handling Techniques.
• > Evaluated and assessed learners on the needed personality traits.
• > Formulated and submitted post-training assessment and evaluation reports.
• > Trained on Interpersonal Skills, Emotional Intelligence and Empathy.
• > Addressed Grooming, Self Affirmation and Self - Esteem Issues.
• > Session on Dining, E-Mail and Telephone Etiquette's.

Feb 2020 – Feb 2020 · 0 mo · Dehradun, Uttarakhand, India

• JOB PROFILE -> Self-Analysis and Evaluation with SWOT.
• > Trained on effective Presentations by over coming stage fear.
• > Trained on Personal Branding and Image enhancement.
• > Various Activities, Games, Quizzes and Ice - breakers.
• > Showcased videos on Motivation with Optimistic approach towards life.
• > Verbal / Non-verbal Communication and Body Language.
• > Leadership and Team Building Skills.
• > Trained on Do's and Don's of Group Discussion.
• > Assisted in Resume Writing and Interview Handling Techniques.
• > Evaluated and assessed learners on the needed personality traits.
• > Formulated and submitted post-training assessment and evaluation reports.
• > Trained on Interpersonal Skills, Emotional Intelligence and Empathy.
• > Addressed Grooming, Self Affirmation and Self - Esteem Issues.
• > Session on Dining, E-Mail and Telephone Etiquette's.

Oct 2017 – Aug 2021 · 3 yrs 10 mos · Dehradun, Uttarakhand, India

• JOB PROFILE -> Heading the Campus to Corporate (Udaan) & Blog Writing (Express World) Clubs.
• > Heading the Social Media Visibility Committee.
• > Organizing various Inter / Intra Departmental Events, Competitions, Fests, Conferences, Workshops, Seminars, Talks, Industrial Visits etc.
• > Conducting Personality Development, Psychology, Life and Soft Skills classes.
• > Teaching various subjects viz. "Personal Effectiveness Management", "Elements of Management", "English Language Skills", “Management Concepts", "Organizational Behavior”, "Principles of Economics", "Technical-Business Communication".
• > Evaluating students performance through Quizzes, Class Tests, Examinations, Assignments, Presentations, Activities, Class Participation etc.
• > Preparing Question Papers and Grading Answer scripts.
• > Invigilation duties.
• > Developing Course Content and Syllabus as per requirement.
• > Preparing Debarred Lists, Weekly Reports, Lecture Plans and Course Handouts.
• > Maintaining Daily Attendance Register and Lab Details along with updation of the same, in ERP / SIMS.
• > Guiding student Projects and assisting in Reports writing.
• > Assisting students in writing Articles, Research papers etc.
• > Writing Articles, Research papers etc. to be published in IUD Chronicle Magazine and Website.
• > Attending Various Faculty Development Programs and Trainings.
• > Undertaking various Online / Short-term Courses.
• > Implementing new Policies, Procedures etc. for improving academic rigor.
• > Coaching students in Resume Writing, Group Discussions and Job Interviews.
• > Counselling & Mentoring students on their academic as well as non-academic issues.
• > Proof reading and Editing various official documents like Annual Reports etc.
• > Assisting the Admissions Department as and when required.
• > Assisting in various Promotional & Digital Branding Activities viz. Posters & Videos making, Publicity on different social media platforms etc.

May 2017 – Jul 2017 · 2 mos · Dehradun, Uttarakhand, India

• JOB PROFILE -> Formulating the Training Calender.
• > Personality Development and Soft Skills training to employees.
• > Phonetics, Vocabulary, Current Affairs and G.K.
• > Story Telling and Extempore.
• > Personal Hygiene and Moral Values.
• > Confidence Building and Stage Fear elimination.
• > Sessions on Communication skills.
• > Behavioral Trainings to the Summer Camp batches of students.
• > Feedback and Analysis individually.
• > Sessions on Parenting to mothers.
• > Formulation of the Training Syllabus.
• > Formulating the Assignments and Worksheets.
• > Implemented the Role Plays, Activities and Fun Games.
• > Conducted a Annual Theme based Showcase Event.
• > Visits to Science Museum, Outdoor Camping, FRI picnic and 3D Movie Screening.
• > Conducted various Contests viz. Chocolate making, Fire free Cooking, Mom - Kid, Quiz and Dance.
• > Initiated Mothers day celebrations, Team Bonding Lunch etc.

May 2017 – Jul 2017 · 2 mos · Dehradun, Uttarakhand, India

• JOB PROFILE -> Motivation and Confidence Building.
• > One to one Counseling.
• > Grooming and Personal Hygiene.
• > Etiquette's, Manners and Moral Values.
• > Current Affairs, News Headlines and G.K.
• > Feedback and Analysis individually.
• > Formulation of the Training Syllabus.
• > Identification of problem areas and focus on rectification.
• > Formulating the Training Calender.
• > Personality Development and Soft Skills training to employees.
• > Behavioral Trainings to the Summer Camp batches of students.
• > Formulating the Assignments and Worksheets.
• > Conducted Role Plays, Outdoor Activities, Sports, Fun Games, Ice breakers etc.

May 2017 – Jun 2017 · 1 mo · Dehradun, Uttarakhand, India

• JOB PROFILE -> Trained on effective Presentations by over coming stage fear.
• > Trained on Personal Branding, Image enhancement and Johari Window.
• > Activities on Innovation & Creativity.
• > Time Management with Important - Urgent Matrix.
• > SMART Goal setting techniques.
• > Showcased videos on Motivation with Optimistic approach towards life.
• > Self-Analysis and Evaluation with SWOT.
• > Role plays for Stress and Anger Management.
• > Psychometric Counseling’s with MBTI.
• > Verbal / Non-verbal Communication and Body Language.
• > Leadership and Team Building Skills.
• > Designed training programs to address identified problem areas.
• > Evaluated and assessed learners on the needed personality traits.
• > Formulated and submitted post-training assessment and evaluation reports.
• > Use of Fun activities, Games and Ice breakers.
• > Trained on Interpersonal Skills, Emotional Intelligence and Empathy.
• > Addressed Grooming, Self Affirmation and Self - Esteem Issues.
• > Session on Dining, E-Mail and Telephone Etiquette's.
• > Trained on Customer Service and Conflict Management.
• > Behavioral Training's.
• > Effective use of Case Studies, Situation Analysis and Role Plays.
• > Encouraged Outdoor Team Bonding Celebration, among the trainees.

Mar 2017 – Mar 2017 · 0 mo · Dehradun, Uttarakhand, India

• JOB PROFILE -> Brand Me and Image Enhancement Training.
• > Enhanced Communication and Listening Skills of Agents.
• > Helped in Anger Management.
• > Session on E-Mail and Telephone Etiquette's.
• > Trained on Customer Service and Conflict Management.
• > Formulated the Questionnaires.
• > Formulating the Training Calender.
• > Personality Development and Soft Skills training to employees.
• > Feedback and Analysis individually.
• > Formulated and submitted post-training assessment and evaluation reports.
• > Formulated the Training Presentation.
• > Conducted Role Plays, Activities, Fun Games, Videos, Ice breakers etc.
• > Encouraged Outdoor Team Bonding Exercises.

Jan 2017 – Jan 2017 · 0 mo · Dehradun, Uttarakhand, India

• JOB PROFILE -> Trained on effective Presentations by over coming stage fear.
• > Trained on Personal Branding, Image enhancement and Johari Window.
• > Activities on Innovation & Creativity.
• > Time Management with Important - Urgent Matrix.
• > SMART Goal setting techniques.
• > Showcased videos on Motivation with Optimistic approach towards life.
• > Self-Analysis and Evaluation with SWOT.
• > Role plays for Stress and Anger Management.
• > Psychometric Counseling’s with MBTI.
• > Verbal / Non-verbal Communication and Body Language.
• > Leadership and Team Building Skills.
• > Designed training programs to address identified problem areas.
• > Evaluated and assessed learners on the needed personality traits.
• > Formulated and submitted post-training assessment and evaluation reports.
• > Use of Fun activities, Games and Ice breakers.
• > Trained on Interpersonal Skills, Emotional Intelligence and Empathy.
• > Addressed Grooming, Self Affirmation and Self - Esteem Issues.
• > Session on Dining, E-Mail and Telephone Etiquette's.
• > Trained on Customer Service and Conflict Management.
• > Behavioral Training's.
• > Effective use of Case Studies, Situation Analysis and Role Plays.
• > Encouraged a Cultural event to showcase various talents of Trainees.

Jul 2015 – Jul 2015 · 0 mo · Dehradun, Uttarakhand, India

• JOB PROFILE -> Trained on Intercultural Competence.
• > English Language Assessment.
• > Conducted a formal G4 Summit.
• > Conducted Street play and Skit Competition.
• > Done individual student profiling.
• > Effective Presentations and stage orientation.
• > Personality Analysis via MBTI.
• > Trained on Personal Branding, Image enhancement and Johari Window.
• > Time Management with Important - Urgent Matrix.
• > SMART Goal setting techniques.
• > Showcased videos on Motivation with Optimistic approach towards life.
• > Self-Analysis and Evaluation with SWOT.
• > Psychometric Counseling?s, one to one.
• > Non-verbal Communication and Body Language.
• > Evaluated and assessed learners on the needed personality traits.
• > Formulated and submitted post-training assessment and evaluation reports.
• > Use of Fun activities, Games and Ice breakers.
• > Addressed Appearance and Grooming topics, in depth.
• > Session on Dining, E-Mail and Telephone Etiquette's.
• > Effective use of Case Studies, Situation Analysis and Role Plays.
• > Session on Team Building and Leadership Skills.
• > Trained on Verbal Communication Skills and Behavior.
• JOB PROFILE -> Conducted Resume and CV writing Sessions.
• > Conducted Mock Interviews.
• > Took sessions on enhancing interview skills.
• > Conducted Mock Group Discussions on current topics.
• > Trained on frequently asked questions by Interview panels.
• > Assisted in Confidence building.
• > Assisted in Attire and overall Grooming.

Feb 2014 – Dec 2016 · 2 yrs 10 mos · Dehradun, Uttarakhand, India

• ACHIEVEMENTS -> Part of National Debate Competition & Rural - Legal Awareness Camp.
• > Certified as a contributory to Uttaranchal Yuva Fest 2014.
• > Invigilator in the All India level LL.M. & other Internal Exams conducted.
• > Active involvement in Felicitation ceremony & UGC Audits.
• > Invigilator in the All India level Investigation Bureau (IB) Exam conducted.
• JOB PROFILE -> MIS & other relevant Reports formulation for senior management.
• > Handled all Admission related telephonic enquiries & walk-ins.
• > Data Analysis & interpretation.
• > Made new documentation process via 5S technique.
• > Maintenance of all documents of old students.
• > Marked & tracked, all employees, daily attendance.
• > Kept a track of all employees leave records.
• > Generated Monthly Salary Reports for Accounts department.
• > Generated Daily Reports - Registration, Admission & Withdrawal.
• > Online & Offline registrations for all new students in Campsys software.
• > Proposed changes in Campsys software & online website, as & when required.
• > Short Attendance reports formulation for senior management.
• > Sent Bulk SMS for Short Attendance & Notices to all courses students.
• > Formulated of Bonafide, Moot court, Passing, Internship & character certificates.
• > Debarred students - Report generation.
• > Result tracking on HNBGU website.
• > Quality audits of all admission files.
• > Formulated pending documents list & completed all student files individually.
• > Formulated undertakings & canned responses for admissions.
• > Printout of all CV's, Student Leaves & Accounts.
• > Updated all students database in Campsys software.
• > Formulated all students & courses - Admit card, Examination & verification forms.
• > All counseling & admission formalities.
• > Soft Skill Sessions of Students.

May 2013 – Feb 2014 · 9 mos · Dehradun, Uttarakhand, India

• ACHIEVEMENTS -> Accomplished in bringing the 2 yrs. old back-log to zero.
• > Handled additional responsibilities of Accounts department & Centre Head.
• JOB PROFILE -> Formulation of Training Calendar & faculty roaster.
• > Formulated daily Training & Placement reports.
• > Maintained all faculty attendance registers.
• > Ensured smooth completion of Jet-In Flight Training.
• > Non-verbal Communication and Body Language.
• > Use of Fun activities, Movie screening, Tongue Twisters and Games.
• > Trained on Interpersonal Skills, Emotional Intelligence and Empathy.
• > Session on Dining, E-Mail and Telephone Etiquettes.
• > Trained on Customer Service and Conflict Management.
• > Facilitated Monthly faculty meet & quarterly parent teacher meet.
• > Course ware & certificates distribution.
• > Upkeep of training infrastructure & Batches formation.
• > Handled Admin & operational issues.
• > To remain in sync with the accounts department.
• > Maintained public relations by liasoning with airlines, hotels & travel agencies etc.
• > Maintained student discipline, grooming check and code of conduct.
• > Maintained student’s database & provide MIS reports to senior management.
• > Maintained and Indented the Training Related inventory.
• > Initialized of Student development & extra co-curricular activities.
• > Controlled slippage & leakage.
• > Moved the untrained students into batches to avoid pre course commencement dropouts.
• > Conversed and Enrolled the students about the Placement Assistance Cell (PAC).
• > Con-calls with senior management, as & when required.
• > Arranged Campus Placements and site interviews for the students.

Sep 2012 – May 2013 · 8 mos · Dehradun, Uttarakhand, India

• ACHIEVEMENTS -> Facilitated 250+ ARF logins in a week.
• > Facilitated scoring of 35+ marks by many advisors in IC-33 exam.
• JOB PROFILE -> Responsible for licensing & activation of advisors via III exam.
• > Conducted Insurance Products Training.
• > Conducted Sales Process Training.
• > Conducted Induction Training.
• > New launches trainings to sales force & live plaza team.
• > Personality Development and Soft Skill Training of employees.
• > Implemented of various branch level activities to enhance advisor foot-fall & conversion ratio.
• > MIS formulation for senior management.
• > Interaction with HNI club members for new schemes & contests information etc.
• > Business Illustration (premium & maturity amount) formulation for prospective customers.
• > PPT presentations on Insurance sector,company, Advisor earnings & career path etc.
• > Conducted IC33 – Mock tests.
• > Taking interviews & assistance in joining formalities of new TSM, SM etc.
• > Assistance in Gala dinners, advisor meets, login days etc.
• > Took ARF login & DRF approvals with QC of documents.
• > Interacted with PAN India BTMs, STM & RTM as & when required.
• > Participated in school, college, hospitals, govt. institutions – social activity responsibilities.
• > Assisted of sales force at a Canopy activity at Survey of India for Shemrock group of schools.
• > Presentations to Oil & Natural Gas Corporation (ONGC) employees.
• > Assisted in collaboration with Uttrakhand police for Banner activity across all stations.
• > Discussed with vendor for blue-prints & finalization of branch banners, flexes, posters etc.
• > Dispatched letters to all YTD advisors with expired or terminated licenses.
• > ARF & Proposal form filling assistance of sales force along with co-ordination of Ops Dept.
• > Acted as SPOC and sales support.

Aug 2011 – Sep 2012 · 1 yr 1 mo · Gurugram, Haryana, India

• ACHIEVEMENTS -> Scored highest in induction training programme.
• > Outstation trip to Rajpura, Punjab for IU Competitions.
• JOB PROFILE -> Co-ordinated with PAN India ASC’s, PIC’s & SIC’s for escalations.
• > Prepared MIS reports & presentations for senior level management.
• > Quality audits & scores in KPI via call calibration.
• > Acted as a SPOC for information flow & trainings to all new joinees.
• > Interacted with HNI clients & dealers, for a Satisfaction Index survey.
• > Handled all customer letters & mails landing on the corporate id with efficient resolution.
• > Addressed all HR issues viz. workflow mgmt., roasters, break timings etc.
• > Activity recall test for rural van campaign.
• > Rewards & Recognition initiative with star performers & achievers awards.
• > Conducted various Job Knowledge Quiz’s & related activities.
• > Transferred & Canceled cases to respective ASC’s.
• > Promoted many seasonal offers like Winds of fortune & gift voucher campaign etc.
• > New ASC creation in system, with codes, mapping & contact details etc.
• > Monthly performance graph & AHT report formulation of all team members.
• > Handled the pilot testing & roll-out of the dealer desk process.
• > Handled the Customer Complaint calls with 90% Quality and within TAT.
• > Implemented the RET process.

Dec 2007 – Nov 2008 · 11 mos · Mumbai, Maharashtra, India

• ACHIEVEMENT -> Undertaken a 6 SIGMA project on No Claim Bonus.
• JOB PROFILE -> Updated Business Process Management System (BPMS) for Process department.
• > Branch quality audits which reduced branch errors by 25%.
• > Published Circulars to standardize processes, reducing the non-value add activities by 33%.
• > Formulated the Cheque bounces & refunds process, reducing the Cheque bounces by 10%.
• > Intermediary servicing across PAN India which resulted in 15% business promotion.
• > Rolled – out policy premium calculators & Product-Process Matrix.
• > Finalized & Circulated policy schedules, wordings etc., showcasing company’s goodwill.
• > Formulated flowcharts for process flow identification & elimination of ambiguity.
• > Formulated Quality checklists for filtration of valid data at primary level only.
• > Designed & rolled out the Cash / Cheque register for proper finances tracking.
• > Generated QLIK view reports for senior management analysis.
• > Maintained an updated intranet portal for ready reference of underwriting guidelines.
• > Pre-launch testing & training for IT systems in accordance with respective processes.
• > Formulated 4 sheeters for Inward, policy issuance, endorsement & renewals process.
• > Rolled out Cover note (motor) & Kit Management (medical insurance) Process.
• > Finalized a SLA for archival process with vendors’ viz. NAX / PN Writers.
• > Conducted SAMETIME chats & V Conferences’ to synthesize the launched processes.

Jan 2006 – Dec 2007 · 1 yr 11 mos · Mumbai, Maharashtra, India

• ACHIEVEMENTS -> Certified by CEO for a 6 SIGMA project.
• > Won an outstation trip sponsored by WIPRO.
• > Received many appreciation mails directly from customers.
• JOB PROFILE -> Automated the leads tracking which resulted in 25% increase in sales volumes.
• > Conducted Mock calls of call Centre resulting in the increased workforce efficiency by 15%.
• > Conducted various training sessions which increased workforce efficiency by 50%.
• > Handled all post policy issuance issues, resulting in increased customer satisfaction by 20%.
• > Managed PAN India customer letters & faxes.
• > Automated the home insurance process that resulted in synchronization of cases.
• > Circulated Quality Check reports which lowered the pendencies by 33%.
• > Solved senior management escalations as a part of query team.
• > Quality audits of the outsourced e-mail work force for identification of erroring units via RCA.
• > Brain stormed with creator touch points to do a gap analysis & future course of action.
• > Dealt with aggressive walk-in customers by providing them satisfactory resolutions.
• > Monthly Reviews of my team to evaluate their performance & enhancement of skill set.
• > Product manager of free insurance on credit cards, miscellaneous, health products.
• > Applied 5S technique for archival & retrieval of physical documents.
• > Compiled & published a leads MIS across verticals, for top management review.
• > Gave monthly presentations to top management for performance appraisals.
• > Identified issues & solutions for internal profile excellence in co-ordination with various verticals.

May 2003 – Oct 2003 · 5 mos · Kanpur, Uttar Pradesh, India

• ACHIEVEMENTS-> Facilitated a business of Approx. Rs. 2 lakhs.
• JOB PROFILE -> Called the new prospective database for generation of business.
• > Follow-up with the old clientage for after sales services.
• > Resolved all customer grievances.
• > Escalated relevant cases to Top management.
• > Generated leads for Business plus – Liabilities.
• > Sold Individual Savings and Current Accounts to business clients.