Advith Chelikani

Co-Founder

San Francisco, California, United States9 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Co-founder of a modern B2B customer support platform.
Scaled API usage from under 1M to over 100M requests daily.
Selected as KPCB Engineering Fellow from a competitive pool.

Stackforce AI infers this person is a SaaS-focused software engineer with strong API development and customer support expertise.

Contact

advith@usepylon.com LinkedIn

Skills

Core Skills

B2b Customer SupportProduct ManagementApi DevelopmentTeam Leadership

Other Skills

APIBackbone.jsBootstrapC++CSSDrupalEmailFlaskHTML5HackathonsIn-app ChatJavaJavaScriptLoad BalancingLogging

About

Building the most powerful and modern B2B Customer Support Platform. Pylon helps you scale customer support across Slack Connect, Email, In-App Chat, Microsoft Teams, Ticket Forms, Communities -- all-in-one. Check us out at: usepylon.com Documentation: docs.usepylon.com

Experience

9 yrs 8 mos

Total Experience

1 yr 8 mos

Average Tenure

3 yrs 7 mos

Current Experience

Pylon

Co-Founder

Nov 2022 – Present · 3 yrs 7 mos · San Francisco Bay Area

The all-in-one B2B Customer Support Platform. Pylon helps you manage customer issues across Slack, Microsoft Teams, Email, In-app Chat, and more. It features a fully featured and AI-native knowledge base, customer portal, custom reporting, integrations and APIs, and more.
Investors include YCombinator, General Catalyst, and a16z.
https://usepylon.com

PylonB2B Customer SupportProduct Management

Samsara, inc

Senior Software Engineer, Team Lead

Sep 2018 – Jul 2022 · 3 yrs 10 mos · San Francisco Bay Area

Developer Ecosystem Team
On team since inception, growing team to 8 people
Scaled API volume from <1M to 100M+ requests per day
Built out or advised on all core API components including rate limiting, token scoping, at-scale logging and log retrieval, versioning, request load balancing, developer portal, etc.
Built internal developer platform infrastructure including API and webhook frameworks, reliability, testing and development tools for APIs, and design philosophy for APIs
Built external developer infrastructure including OAuth 2.0, app marketplace, documentation pipeline, at-scale log retrieval
Supported product teams in expanding API surface area from a handful of one-off endpoints to 150+ reliable, performant, and consistently designed endpoints

API DevelopmentTeam Leadership

Coursera

Software Engineering Intern

Sep 2017 – Dec 2017 · 3 mos · Mountain View, CA

Backend Infrastructure

Kleiner perkins caufield & byers

KPCB Engineering Fellow

Jun 2017 – Sep 2017 · 3 mos · San Francisco Bay Area

One of ~50 Engineering fellows chosen from 2500+
Entrepreneurial fellowship for prospective founders
Alumni have started companies like Figma, Retool, Opensea, Persona, etc.

Slack

Software Engineering Intern

Jun 2017 – Sep 2017 · 3 mos · San Francisco Bay Area

Performance Infra & Enterprise Product

Nutanix

Software Engineering Intern

Jun 2016 – Aug 2016 · 2 mos · San Jose, CA

Product Engineering

Hacktech

Head Organizer

Aug 2015 – Aug 2017 · 2 yrs · Caltech - Pasadena, CA

One of 4 organizers
Raised $80,000+ and $100,000+ for Hacktech 2016 and 2017 respectively
Organized logistics for 500+ hackers traveling from across the world, including negotiating sponsorships and bus and venue contracts, organizing food and accommodations, wifi and power infrastructure, venue upkeep (cleaning, HVAC), fire safety compliance, procuring judges and prizes, etc.