Apr 2024 – Nov 2024 · 7 mos · Bengaluru, Karnataka, India · Hybrid

Jun 2023 – Apr 2024 · 10 mos · Bengaluru, Karnataka, India

• Led initiatives in the business analysis landscape to maintain customer trust and safety, ensuring adherence to internal policies, industry standards, and legal requirements. Implemented measures to protect brand integrity and mitigate risks associated with partner offerings. Collaborated with cross-functional teams to address potential threats and ensure a secure environment.
• Streamlined Business Analytics processes through the documentation of SOPs, BRDs, and FRDs, identifying areas for improvement and proposing solutions. Utilized tools like Visio and Lucidchart to map as-is and to-be processes, facilitating communication with clients and technical teams. Championed a culture of continuous improvement and efficiency. Identifying loopholes and redundancies in workflows and documenting the musts, should be, could be, and nice to have aspects for the business units.
• Developed and implemented key performance indicators (KPIs) and metrics to measure site performance, employee performance, and customer experience. Designed actionable metrics that drove business growth, reduced costs, and improved partner and customer satisfaction. Regularly communicated insights derived from metrics to stakeholders.
• Utilized advanced analytics techniques to analyze large datasets and conduct in-depth risk assessments. Led complex analytical deep dives to identify gaps or defects in partner offerings and quantify associated risks. Proactively identified new areas of risk and developed mitigation strategies.
• Writing queries in SQL to manipulate and consolidate multiple data sources for dashboarding and analysis.
• Knowledge of analysis with Excel and visualization tools like PowerBI and Qlikview.
• Led projects using Agile methodologies, including sprint planning, execution, and delivery. Documented user stories in Jira and tracked project progress from inception to completion. Collaborated with cross-functional teams to ensure alignment with project goals and timelines.

Nov 2021 – Jun 2023 · 1 yr 7 mos · Hybrid

• Contributed to Business Analytics for projects like Scheduling Automation and Intelligent Audit Systems.
• In-depth understanding of business operations in the postproduction scheduling/audit landscape to create as-is process maps and related documentation.
• Communication with Tech/Data Teams and Clients to understand the processes, and scope of automation, assisting in feasibility studies to generate BRD.
• Documentation of user stories in Jira, tracking and delivering projects from start to finish in Agile methodologies.
• Documentation of Tech Requirements Gathering/Assumptions, Business Use Case Diagrams, To-be Maps, and planning and execution of project management.
• Contribution to business analytics:
• Projects:
• Scheduling Automation
• Delivered an in-house AI ML-based Sfera Automation module to automate the manual scheduling process of Editorial cases/flags and Project Management Teams.
• Intelligent Audit Systems
• The manual audit process of editorial outcomes on video files was automated as a part of the extension of the previous module.
• Collaborated with
• a) scheduler/auditors for business understanding/analytics
• b) tech teams for cascading business operations and documentation of automation proposals/procedures
• c) communication with clients regarding benefits/inclusion of AI-enabled workflows.

Jun 2020 – Nov 2021 · 1 yr 5 mos · Hybrid

• Managed end-to-end post-production processes like video editing, content generation, etc. for top clients including Disney, Paramount, Hotstar, Netflix, and Prime Video.
• Schedule Management for the editorial and Video units.
• Interacting with clients to understand client specifications and drafting SOPs.
• Projects:
• 1. Sfera App Improvement
• Testing in house software Sfera and raising issues with the product team. Coordinating with the product team on the easy resolution of the same.

Jun 2019 – Feb 2020 · 8 mos · Bengaluru, Karnataka, India · Hybrid

• 1. Assisted in the design and implementation of user interfaces for top production houses like Disney, Netflix, Amazon Prime Video, etc contributing to overall team success.
• 2. Collaborated with senior designers to create wireframes, prototypes, and high-fidelity designs.
• 3. Participated in cross-functional meetings, providing valuable input on user experience considerations.
• 4. Managed project management tasks for top clients including Disney, Paramount, Hotstar, Netflix, and Prime Video, overseeing the entire post-production process for films and episodic content.
• 5. Led the workflow from project initiation to delivery, handling resource management, allocation, and coordination within the editorial department.

May 2016 – Jun 2017 · 1 yr 1 mo

Jun 2013 – Aug 2016 · 3 yrs 2 mos

• Worked as a writer in a theatre company based in Kolkata. Freelance project