Jan 2019 – Jun 2020 · 1 yr 5 mos · Greater Boston Area

• Second engineer at Tone Messaging, working closely with founders and CTO to drive product vision and roadmap prioritization.
• Collaborated on product vision and roadmap prioritization, contributing to the company's growth and success.
• Built modules like campaign messages in Shopify, cart recovery, and chat agent conversation automation, enhancing the product's functionality and customer engagement.
• Developed the Shopify pricing model calculation from scratch, serving as the foundation for revenue calculation, contributing to the company's financial success.
• Led the transformation of the infrastructure from Docker to Kubernetes and Terraform, improving scalability and efficiency.
• Completely revamped the CI/CD pipeline, automating deployment using GitHub and implementing scripts for MySQL migrations.
• Contributed to AI efforts, automating customer service conversations within Shopify, enhancing user experience and efficiency.
• Played a crucial role in scaling the engineering team from 2 to 20 people, fostering growth and strengthening the company's technical capabilities.
• Witnessed the company's growth from its initial days to its acquisition by Attentive, experiencing firsthand the journey of success and achievement.

Jan 2018 – Dec 2018 · 11 mos · Greater Boston Area

• As the first engineer at Bola Technologies, I played a pivotal role in building the product from scratch and establishing it as a leader in the emerging industry of voice skills.
• Developed and implemented the core algorithm for the Question Answering system, a key component of the product, contributing to its accuracy and efficiency.
• Created multiple Alexa skills for Question Answering, Web Browsing, and Web Automation, setting the standards for how voice skills should be designed and executed.
• Explored and pioneered the application of voice skills in a time when the industry was nascent, driving innovation and establishing Bola Technologies as a frontrunner.
• Worked closely with the founder, collaborating on product vision and strategy, and built a highly skilled team from scratch, gaining valuable experience in startup building and team management.

Jun 2017 – Aug 2017 · 2 mos

• Developed SharePoint forms and Excel VBA automation to speed up budgeting for the Financial Department at Northeastern

Jan 2017 – Dec 2017 · 11 mos

• Mentored undergraduate computer science students, helping them grasp challenging concepts and improve their performance in coursework.
• Assisted with grading assignments and exams, ensuring students received fair and timely feedback to support their learning.
• Held office hours to address student questions, clarify difficult topics, and provide guidance on overcoming academic challenges.
• Worked closely with professors to create homework assignments and exams that aligned with course objectives and effectively tested students' understanding.
• Acted as a liaison between students and professors, helping facilitate communication, share feedback, and address any concerns.

Jul 2016 – Dec 2016 · 5 mos · Greater Boston Area

• Automated course creation, report generation, and course-related operations using Windows Bash and Excel VBA scripts in Blackboard, saving hundreds of faculty and staff around 10 hours of manual work per week.
• Provided technical support and training to faculty and staff, empowering them to utilize Blackboard more effectively and enhance course management efficiency.
• Conducted audits and quality checks to ensure data integrity and adherence to best practices, contributing to a reliable and user-friendly learning environment.
• Acted as a liaison between faculty/staff and technical support teams, facilitating effective communication and prompt issue resolution.
• Streamlined processes and resolved issues promptly, minimizing downtime and maximizing user satisfaction within the university's Learning Management Tool, Blackboard.

Jan 2016 – Apr 2016 · 3 mos · Boston · On-site

• Mentored undergraduate computer science students, helping them grasp challenging concepts and improve their performance in coursework.
• Assisted with grading assignments and exams, ensuring students received fair and timely feedback to support their learning.
• Held office hours to address student questions, clarify difficult topics, and provide guidance on overcoming academic challenges.
• Worked closely with professors to create homework assignments and exams that aligned with course objectives and effectively tested students' understanding.
• Acted as a liaison between students and professors, helping facilitate communication, share feedback, and address any concerns.

Jul 2013 – Jul 2015 · 2 yrs · Chennai · On-site

• Took the lead in developing SAS applications, significantly improving data processing speed and enabling more efficient data analysis for key stakeholders.
• Developed comprehensive reports for Westpac, a major banking client in Australia, streamlining the report generation process and reducing manual workload for the team.
• Designed and implemented an ETL process for data cleansing, which improved the overall accuracy and reliability of analytics and reports.
• Managed and optimized a complex infrastructure of 30 Unix servers, maintaining high levels of uptime and efficiency across systems.
• Automated reporting processes using Excel macros, which helped speed up routine tasks and improve data accuracy.
• Collaborated with cross-functional teams, including server administrators and network engineers, to troubleshoot and resolve critical server issues, ensuring smooth operations.