Oct 2021 – Mar 2023 · 1 yr 5 mos · Gurugram, Haryana, India · Remote

• Ocrolus is a lending process automation platform building next-generation tools for document classification, document extraction, fraud detection, income and cash flow analysis. At Ocrolus, I am leading the development of following platforms:
• Suite of SaaS products to enable our in-house operations team (document verification & quality team) for processes like task queue management, operational analytics, accuracy measurement, data verifier training etc... to ensure 100% accuracy through human in the loop on top of Machine Learning output for document classification, extraction and file tampering detection within client SLA
• Platform to automate process to introduce a new document type to be offered to clients
• Platform to reduce client onboarding time, increase onboarding completion rate, reduce time to value, and improve experience during customer onboarding and any customer support interactions
• Platform Services (APIs) like File Upload API, API for Event Notifications through different channels like webhooks, emails, etc.. along with the with API Documentation for Client's Developers for APIs exposed to clients (eg: Webhook Notifications).

Feb 2021 – Oct 2021 · 8 mos · Gurugram, Haryana, India

• Led development of a Self Serve Platform for Analytics and Data Science – (Product Vision, Product Roadmap, Wireframes, UX designs, PRD, High Level Architecture - Block Diagrams, Product Backlog, Agile Project Management activities, Reporting of Product KPIs, collecting user feedbacks)
• Enabled Out-of-the-Box Analytics in the Workforce Management Platform
• Led the data engineering, reporting, analytics dashboards, alerts and data science solutions across all LOBs for the Workforce Management platform

Mar 2019 – Feb 2021 · 1 yr 11 mos · Bengaluru, Karnataka

• Led three B2B SaaS products - envisioned and built from scratch: Cognitive Document Processing, Conversational AI Chatbot Platform and MLOps Platform
• Owned P&L for these products
• Led the Go To Market team focused on Financial Services Industry in "The AWS Practice" as a strategic partnership to generate sales leads for these products
• Workstreams involved: Partnership with AWS, Marketing (Partnerships, Account Based, Digital Marketing), R&D, Market Research, Competitive Analysis, Product Development, Demos, Pre Sales, Sales, PoCs, Workshops, AWS Immersion Days, Business Development (Accounts Hunting and Mining), Hiring, Training and Org Initiatives
• Planning activities: Yearly/Quarterly Sales Planning, Account Planning
• Identification of Market Demand, Customer Problems and Prioritising Products and Features
• Led development of Productised Solutions like Cognitive Document Processing on Forms, Information Extraction from Engineering Documents used in Oil & Gas Industry, Conversational AI Chatbots, MLOps Platform, Low Touch Underwriting in Insurance, Touchless Claims Chatbot, Mortgage Underwriting, etc..
• Building industry specific solutions by leveraging the AWS AI ML services like Amazon Textract, Amazon Comprehend, Amazon Kendra, Amazon SageMaker, Amazon Polly, Amazon Lex, Amazon Transcribe, Amazon Translate, Amazon Augmented AI, etc..

Aug 2018 – Feb 2019 · 6 mos

• Project: Cost of Goods Sold - Dead Net Profit
• Led a 15 member team that engages with the sourcing & procurement team of world’s largest retailer in a project that involved identification and reporting of the various KPIs to help the category managers in selecting the best vendor by looking at the dead net profit
• Designed the product roadmap, product backlog, mock screens and defined project scope through requirement gathering
• Managed risk & issues through scrum framework to ensure smooth delivery and better user experience to drive consumption
• Gathered business requirements to incorporate the new features in the application with the appropriate logic and designing the solution for the same across various layers in the application
• Delivered a scalable 3 tier web application using open source technologies like Java microservices with Spring Cloud, LDAP for login functionality, Elasticsearch for search functionality, MySQL for populating data in a UI table and visualizations, excel download functionality by using OpenStack Swift Object Store
• Kafka consumers are used to update the index in ElasticSearch database from Hive Tables
• Used tools like eclipse, maven, github, jenkins, postman, OneOps, JIRA board, Confluence and Box while delivering this project

Apr 2017 – Jul 2018 · 1 yr 3 mos

• Apr 2018 – July 2018:
• Led 2 small teams of total 8 people while creating a business proposal
• Designed and automated a monthly report to help finance team of a fortune 10 automotive company in deciding lease incentives
• Designed mock screens and technical architecture of a cloud native application to visualize historical trends and simulate scenarios to decide incentives
• Designed solution to clear inventory by recommending optimal incentives for different model years
• Nov 2017 – Apr 2018:
• 1. Workforce Performance Measurement
• Designed a monthly performance report for comparison of workforce productivity across different countries for the world's largest retailer.
• Worked on Oracle Essbase, Excel and Powerpoint for report creation
• Automated the monthly report using VBA
• 2. Workforce Forecasting and Benchmarking
• Identified a list of possible drivers that impact the workforce requirement in the stores
• Built a regression model to predict the workforce requirement for upcoming months
• May 2017 – Oct 2017:
• 1. Trained new joinees on Java and Shell Scripting
• 2. Workforce Management - Quarterly Variance Report
• Led a team that works with the central operations team of the world’s largest retailer to optimize workforce hiring by building user-friendly applications
• 3. Workforce Management - Knowledge Management
• Led another team of 5 in parallel to create a repository of reusable artifacts within the organization for Knowledge Management in Workforce Management like map of connected problem space, roadmaps, business process flows, analytical data flows and mock screens
• Created a list of possible analysis in the areas of workforce management and hr analytics
• 4. Business Development
• Designed the business proposals related to Fresh Production Planning, Workforce Management, HR Analytics & Marketing Team for prospect clients by leveraging the repository created earlier for knowledge management and the list of possible analysis
• Built an iOS app prototype

Jan 2016 – Mar 2017 · 1 yr 2 mos

• Project: Fresh Production Planning for world's largest retailer
• Developed RESTful Web Services using Java, Spring framework, JPA, Cassandra DB, LDAP
• Developed ETL process using Spring Batch to load data from Greenplum and Hive to Cassandra and scheduled processes (shell scripts) using crontab in Unix
• Used Maven for dependency management, SVN for code management, Jenkins and OneOps for deployment process
• Requirement Gathering, Solution Design, DB Design
• Created project timelines, maintained product backlog, daily/weekly trackers
• Facilitated daily scrums and planned weekly outcomes
• Created functional requirement documents, design documents for the project
• Proof of Concepts:
• Project Setup for RESTful web services with different databases like Greenplum,
• MySQL, MS SQL Server, Cassandra, Hive for different teams and during a Hackathon
• Training for new joinees:
• Trained new joinees on Java and Shell Scripting

Oct 2015 – Mar 2019 · 3 yrs 5 mos

• Led multiple analytical projects cut across various business functions:
• Identification of problems in the business function through business process flow diagrams
• Creating an interconnected problem space to visualize how solving one problem is dependent on many other related problems
• Designing a phase-wise transformation journey for the respective business function
• Creation of product roadmap with tangible outcomes across data engineering, data science and decision science to realize the transformation across different phases
• Requirement gathering for different features
• Creation of Mock Screens for Web Application as a solution to end users
• Creation of technical architecture
• Creation of release roadmap, product backlog, feature prioritization, sprint planning, running daily scrum & retrospective meetings
• Understanding and analyzing user needs
• Defining features through detailed specifications, user stories and wire frames
• Managing end to end execution of product features with Agile Methodologies
• Presenting demos for product increments
• Ensuring smooth release after QA testing
• Tracking & ensuring consumption of the application through workshops, product videos, etc.
• Conducting Root Cause Analysis for bugs
• Managing different stakeholders like client's shared services team, business team, infrastructure team, internal organisational stakeholders etc.
• Working on internal organisational activities like knowledge management, hiring, training, case study presentation of my previous projects
• Working on business development activities for the organizational growth

Oct 2015 – Dec 2015 · 2 mos

• Undergone training at Mu Sigma University on Statistics, SQL, R Programming, Excel, Problem Definition, Framework (muPDNA)
• Mock Project on Campaign Performance Measurement:
• Measured the impact of a previous campaign to design a new campaign to acquire more members for membership-only retail warehouse clubs of US based world's largest retailer.
• Increased the membership base by making recommendations based on the regions, channels, customer segment and affine items.

Jun 2014 – Jul 2014 · 1 mo · Dehra Dun Area, India

• Developed a GUI based software for “Video Capturing & Processing in C# using Emgu CV” under the guidance of Mr. Himanshu Singh, Scientist ‘D’ at IRDE (DRDO, Ministry of Defence, Dehradun)