Akshay Anand

Director of Engineering

Gurugram, Haryana, India19 yrs 5 mos experience

Highly Stable

Key Highlights

19+ years of experience in IT management.
Expert in technology governance and process improvement.
Proven track record in achieving CMMI Level 3 certification.

Stackforce AI infers this person is a seasoned IT governance and operations leader with extensive experience in process improvement and risk management.

Contact

Skills

Core Skills

Technology GovernanceProcess ImprovementPeople ManagementCustomer Support

Other Skills

Incident ManagementChange ManagementProblem ManagementProject ManagementCMMILean methodologyRisk ManagementPerformance MeasurementProcess StandardizationDocumentationProcess ImprovementsLinuxWindowsWindows serversMSCE

About

• As on Aug 2021, total 19+ years of experience, including Techno-Management role for more than 10 years. • Presently working with Genpact as a Sr. Manager in Technology Governance of Critical Corp IT processes (Incident, Change, Problem & Project Management), did IT Vendor governance, SLM management and operation’s Risk Management in the initial role, since August 2015. • 81 months of experience as a Manager with Navisite – A Time Warner Cable Company supporting SMB hosting customer’s Infrastructure (Windows, Linux and Network based) from L1(NOC) to L3 Level and managing Enterprise monitoring configuration team • 31 months of experience as Sr. Escalation Engineer in Windows networking platform (2003/2008) of Microsoft with Convergys.. • 14 months of experience in System/Network/Dialers as IT Head in Delite BPO. • 32 months of experience in handling IT Infrastructure of a Consultancy. • Lead and managed Data Center facilities, ensuring high availability of the systems and customer satisfaction of the services by meeting Service Level Agreement. • Hands on experience in the different phases of IT project life cycle – initialization, planning, execution, controlling and closure. • Excellent communication and strong enterprise management skills, communicating internally and with the client on issues and backlogs and creates solutions. • B. E from Nagpur University.

Experience

19 yrs 5 mos

Total Experience

5 yrs

Average Tenure

4 yrs 2 mos

Current Experience

Oracle

Director Global Operations Center at Oracle

Mar 2022 – Present · 4 yrs 2 mos · Noida, Uttar Pradesh, India

Leading the Global Operations center India team ( NOC, Incident Management, CAPA identification and mitigation )

Genpact

Sr Manager

Aug 2015 – Mar 2022 · 6 yrs 7 mos · Gurugram, Haryana, India

Presently working with Genpact India Pvt, Ltd. as a Sr. Manager since Aug.’15
Roles & Responsibilities: Technology Governance of Critical Corp IT processes (Incident, Change, Problem & Project Management)
Driving CMMI journey for entire Corp IT for Level 3 certification via Black Belt project
Process SoP standardization via documentation gap analysis
Evaluating samples of respective process using defined criteria for identifying gaps ( Thorns), improvement areas (Buds) and exceptional deliveries (Roses)
Creating framework for identifying processes which requires improvement
Working on new ways for identifying improvement areas, using Lean methodology
Tracking the improvement areas progress and it's benefits like operational, financial, leveraging Tech Gov Team
Working closely with identified critical processes on standardization of documents
Creating criteria, Org wide, for measuring performance of Corp IT
Identifying “Roses, Buds and Thorns” for critical processes through standardized process adherence activities
Prioritizing all such Buds & Thorns and mitigating them for closures and continuous sustenance
Creating standard measurement metrics for entire Corp IT, covering all critical processes
Identify gaps and categorize them into proposed Qualitative and Quantitative benefits
Consolidating all such observations and creating Org wide report, with some defined weightage criteria
Enabling Risk management team
o To proactively identify risks from various critical processes
o To start identifying potential opportunities which may bring positive impact
o Create standard categorization of types of risks and opportunities
o Governing these activities till closure and monthly reporting the same to leadership
Mapping top business goals with identified critical processes
Managing the monthly Org wide performance measurement report on share point, accessible to leadership

Incident ManagementChange ManagementProblem ManagementProject ManagementCMMILean methodology+4

Navisite, a time warner cable company

Manager

Dec 2008 – Aug 2015 · 6 yrs 8 mos · Gurgaon

People Management, escalations handling, process improvements and management, Customer oriented support setup for Linux and Windows OS level and application level support, Implementation management, frequent feedbacks, appraisals, rostering, leaves management, setting up trainings, Works towards People Growth, Leadership, Relationship, Client Focus and Initiative.

People ManagementProcess ImprovementsCustomer SupportLinuxWindows