AKSHITA KHARBANDA

Product Manager

Bengaluru, Karnataka, India7 yrs 10 mos experience

Highly Stable

Key Highlights

Over 6 years in Technical Support and Project Management.
Achieved up to 40% improvements in operational efficiency.
Skilled in resolving complex technical challenges.

Stackforce AI infers this person is a SaaS Technical Support Lead with expertise in project management and process optimization.

Contact

Skills

Core Skills

Product ManagementData AnalysisTechnical SupportProject Management

Other Skills

Analytical SkillsApplication MonitoringAttention to DetailAutomationBuild Strong RelationshipsBusiness AnalysisBusiness DevelopmentBusiness InsightsBusiness ProcessBusiness Process ImprovementBusiness StrategyBusiness-to-Business (B2B)Client CommunicationClient DevelopmentClient Relations

About

Experienced Technical Support Lead with a strong background in SaaS project management, process optimization, and team leadership. Over 6 years in Implementation Management and Production Support Engineering, delivering substantial enhancements in system performance, reliability, and team efficiency. Skilled in cross-functional team management, resolving complex technical challenges, and cultivating collaborative environments. Proficient in process automation, achieving up to 40% improvements in operational efficiency. Dedicated to leveraging technology for exceptional customer support and organizational success. Seeking leadership roles in Technical Support, Project Management, or Customer Support, where I can drive impactful solutions and contribute to company growth.

Experience

7 yrs 10 mos

Total Experience

2 yrs 2 mos

Average Tenure

2 yrs 5 mos

Current Experience

Joveo

2 roles

Product Analyst

Mar 2025 – Present · 1 yr 3 mos

User-Centric Design: Managed the Autotrader Project, increasing user adoption by redesigning user interfaces and implementing user feedback.
Data-Driven Decisions: Conducted product analysis leveraging SQL and data visualisation to inform strategic choices and product roadmap planning.
Performance Metrics: Developed advanced dashboards to track KPIs on adoption, retention, and conversion, influencing strategic prioritisation and enhancing ROI.
Product Requirement Documentation (PRD): Authored detailed Product Requirement Documents (PRDs) in- dependently, ensuring clear communication of product features and requirements.
Data Analysis & Testing: Assisted in data analysis and collaborated on creating test cases, enabling robust validation of new features.
User Research: Conducted user interviews to gather feedback and insights, directly influencing product enhance- ments and improving user satisfaction.
Stakeholder Coordination: Effectively coordinated between teams and stakeholders to manage expectations and align project goals, ensuring smooth project execution.
Product Adoption: Drove measures that resulted in increased product adoption through targeted strategies and feature implementations.
Dashboard Development: Developed and launched a new dashboard using no-code apps, streamlining reporting processes and enhancing accessibility for non-technical stakeholders.

User-Centric DesignData-Driven DecisionsPerformance MetricsProduct Requirement DocumentationData Analysis & TestingUser Research+5

Technical Support Team Lead

Aug 2021 – Mar 2025 · 3 yrs 7 mos

Excelled in roles such as Technical Support Lead, Implementation Manager, and Production Support Engineer, driving team success through added responsibilities.
Increased system performance by 30% by leading technical and production support initiatives, demonstrating
strong problem-solving skills.
Enhanced system reliability by 25% through effective management of cross-functional teams and implementation
of solutions.
Improved team productivity by 40% by streamlining processes and adopting new technologies, enhancing oper-
ational efficiency.
Fostered a collaborative work environment, boosting overall team performance by 20% through mentoring.
Aligned technical solutions with business needs, improving product quality by 35% via stakeholder collaboration.
Drove efficiency improvements by 30% through continuous process enhancements and initiatives.
Reduced team workload by 25% through analysis of JIRA trends, automation, and structured workflows with
engineering and product teams.

Technical SupportImplementation ManagementProduction Support EngineeringCross-functional Team ManagementProcess OptimizationProblem Solving+1

169pi ai

Creative Associate

Jan 2024 – Present · 2 yrs 5 mos · Mumbai, Maharashtra, India

Ba continuum solutions private limited

Senior Technical Associate

May 2020 – Aug 2021 · 1 yr 3 mos · Hyderabad, Telangana

Managed real-time payment project, speeding transactions by 20% through timely application releases.
Achieved 99.9% SLA compliance, boosting customer satisfaction via proactive application monitoring.
Improved system functionality by 30% through collaborative solution development and adherence to processes.
Enhanced application performance and reliability using various technologies.
Ensured 100% process compliance for consistent project quality.
Reduced management oversight by 25% through autonomous work.
Provided continuous service availability, offering exceptional support beyond regular hours.

Real-time Payment ManagementApplication MonitoringCollaborative Solution DevelopmentTechnical SupportProject Management

Candider

Web Researcher

Jan 2020 – Aug 2021 · 1 yr 7 mos · work from home

Ibm

Software Engineer

Aug 2018 – May 2020 · 1 yr 9 mos · Hyderabad Area, India

Reduced resolution time by 20% through effective debugging, ticket handling, and mentoring.
Improved client retention by 15% through efficient batch process management and clear client communication.
Achieved a 25% reduction in ticket backlog by optimizing support operations and providing timely fixes.
Enhanced error resolution efficiency by 30% through proactive log management and swift issue resolution

DebuggingTicket HandlingClient CommunicationTechnical Support