Aldrin Ong — CEO

👋🏽 WHAT DOES POLLEN DO? - We build AI agents that monitor every customer account 24/7. 🌼 HOW DO WE HELP? - We connect to your email, CRM, support tickets, product usage, and external signals to create one real-time view of account health. - Our AI agents detect churn risks and upsell opportunities as they emerge. - We prioritize exactly which accounts need attention today and tell your team what to do next. - Draft emails, prep QBRs, build renewal strategies, and get instant answers across your entire book of business, all in one place. I'm Aldrin, an immigrant (Malaysian/Indonesian) currently building Pollen (YC W26). I've been building mobile apps for 7 years, went to Berkeley to study CS, started a job at Amazon as a SWE, quit that job, started a company with friends, got funded by YC to solve the biggest post-sales problem that b2b saas startups face. In my free time I like playing tennis, pickleball, paddle, soccer. Feel free to connect or shoot me an email at aldrin[at]pollen[dot]cx. My DMs are always open.

Stackforce AI infers this person is a SaaS-focused developer with strong expertise in AI and mobile application development.

Location: Berkeley, California, United States

Experience: 2 yrs 9 mos

Skills

Mobile Application Development
Project Management
React.js
User Experience (ux)
Machine Learning
Artificial Intelligence (ai)
Full-stack Development
Web Development
Customer Relationship Management (crm)
Business Analysis
Management Consulting
Analytical Skills
Product Development
Android Development
Data Analysis

Career Highlights

Led mobile app development for a startup.
Drove GenAI initiative at AWS.
Built AI agents for customer success automation.

Work Experience

Pollen

Building (6 mos)

MDB

Vice President of Projects (11 mos)

Product Manager (5 mos)

Lead Software Engineer (4 mos)

React Native Developer (6 mos)

Amazon Web Services (AWS)

Software Development Engineer (3 mos)

Amazon Web Services (AWS)

Software Development Engineer (3 mos)

SBC Strategy Consulting

Project Manager (4 mos)

Product Management Consultant (3 mos)

JETZY

Product Manager (6 mos)

Ice House

Software Engineer Intern (1 mo)

VolumeUp!

VP of Technology (1 yr 9 mos)

Gojek

Product Manager Intern (0 mo)

Tony Gee and Partners (Asia) Ltd

Civil Engineering Intern (0 mo)

Gojek

Software Engineer Intern (0 mo)

OCBC Bank

Marketing Internship (1 mo)

Education

at Y Combinator

Bachelor's degree at University of California, Berkeley

International Baccalaureate at British School Jakarta

IGCSE's at British School Jakarta

Aldrin Ong

CEO

Berkeley, California, United States2 yrs 9 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Led mobile app development for a startup.
Drove GenAI initiative at AWS.
Built AI agents for customer success automation.

Stackforce AI infers this person is a SaaS-focused developer with strong expertise in AI and mobile application development.

Contact

Skills

Core Skills

Mobile Application DevelopmentProject ManagementReact.jsUser Experience (ux)Machine LearningArtificial Intelligence (ai)Full-stack DevelopmentWeb DevelopmentCustomer Relationship Management (crm)Business AnalysisManagement ConsultingAnalytical SkillsProduct DevelopmentAndroid DevelopmentData AnalysisConsultingAutocad

Other Skills

LeadershipUser Interface DesignCommunicationAgile MethodologiesCustomer SatisfactionAmazon Web Services (AWS)ElasticsearchAWSMarket ResearchThreat AnalysisSQLCross-functional Team LeadershipScrumFigma (Software)Agile Project Management

About

Experience

2 yrs 9 mos

Total Experience

10 mos

Average Tenure

6 mos

Current Experience

Pollen

Building

Nov 2025 – Present · 6 mos · San Francisco Bay Area · On-site

AI Agents That Understand Your Customers And Automate Post-Sales

Mdb

4 roles

Vice President of Projects

Promoted

Jun 2024 – May 2025 · 11 mos · Berkeley, California, United States

Oversee 3 teams of ~10 engineers and project managers, managing a total of 30 members to drive MDB’s project success. Delivered six-figure ARR by sourcing high-impact projects, engaging clients, and consistently delivering top-tier mobile solutions. Lead outreach initiatives and manage client relationships, strategically aligning project goals for maximum impact.

Product Manager

Dec 2023 – May 2024 · 5 mos · Berkeley, California, United States

Mobile Application DevelopmentProject ManagementLeadershipUser Interface DesignUser Experience (UX)

Lead Software Engineer

Aug 2023 – Dec 2023 · 4 mos · Berkeley, California, United States

Led the end-to-end development of a startup's mobile application, authoring over 15,000 lines of code in React Native and integrating with a Supabase backend, successfully launching the app on the App Store within a 5-month timeframe.

LeadershipReact.jsUser Experience (UX)CommunicationAgile Methodologies

React Native Developer

Jan 2023 – Jul 2023 · 6 mos · Berkeley, California, United States

Mastered React Native quickly, showcasing adaptability. Collaborated with a team to create innovative mobile applications. Delivered successful projects, improving client satisfaction and app performance.

Mobile Application DevelopmentCustomer SatisfactionUser Interface DesignUser Experience (UX)Agile Methodologies

Amazon web services (aws)

Software Development Engineer

May 2024 – Aug 2024 · 3 mos · East Palo Alto, California, United States · Hybrid

Drove a pioneering GenAI initiative using Retrieval-Augmented Generation (RAG) for AWS’s search engine, greatly improving search relevance and retrieval accuracy while optimizing development workflows. Integrated advanced NLP and ML models with AWS infrastructure, leveraging services like Lambda and SageMaker for efficient backend and AI deployment.

Machine LearningArtificial Intelligence (AI)Amazon Web Services (AWS)Elasticsearch

Amazon web services (aws)

Software Development Engineer

May 2023 – Aug 2023 · 3 mos · East Palo Alto, California, United States · Hybrid

Led the full-stack development of a high-visibility AWS console feature, boosting user experience on a global scale for millions of AWS users. Specialized in Java for the backend and React with TypeScript for the front end, utilizing AWS services such as Lambda and Elastic Search.

Full-Stack DevelopmentReact.jsWeb DevelopmentAmazon Web Services (AWS)Agile Methodologies

Sbc strategy consulting

2 roles

Project Manager

Jan 2023 – May 2023 · 4 mos · Berkeley, California, United States

Acquired new clients through persistent cold-emailing. Led a diverse team of consultants, driving results for e-commerce startup. Conducted competitive analysis to inform market expansion strategy.

Customer Relationship Management (CRM)Market ResearchBusiness Analysis

Product Management Consultant

Sep 2022 – Dec 2022 · 3 mos · Berkeley, California, United States

Developed strategies increasing customer satisfaction. Conducted research to tackle gas fraud and vehicle damage, saving company resources. Addressed operational loopholes, enhancing overall operations.

Threat AnalysisManagement ConsultingCommunicationSQLAnalytical Skills

Jetzy

Product Manager

Jun 2022 – Dec 2022 · 6 mos · New York, United States

Revitalized sign-up process, boosting new users. Coordinated with teams to launch high-impact initiatives. Collaborated with designers, engineers, and researchers to identify new opportunities.

Project ManagementCross-functional Team LeadershipScrumUser Experience (UX)Figma (Software)Agile Project Management+1

Ice house

Software Engineer Intern

Jul 2020 – Aug 2020 · 1 mo · Jakarta, Indonesia

Conducted research on Declarative Programming, enhancing client projects. Developed prototype apps using cutting-edge technologies. Implemented modern architectural patterns and Agile methodologies.

FlutterKotlinAndroid DevelopmentModel-view-viewmodel (MVVM)Mobile Application Development

Volumeup!

VP of Technology

Sep 2019 – Jun 2021 · 1 yr 9 mos · Jakarta, Indonesia

Developed an inclusive app for the Indonesian deaf community. Led app development efforts, enhancing user experience. Empowered the deaf community with accessible technology and education.

Project ManagementHTMLWeb DevelopmentProduct Development

Gojek

Product Manager Intern

Jun 2019 – Jun 2019 · 0 mo · Greater Jakarta Area, Indonesia

Consulted on game-based loyalty program, increasing user retention. Conducted competitor analysis, user research, and A/B testing to advise on product differentiation.

Microsoft ExcelCross-functional Team LeadershipData AnalysisConsultingCompetitive Analysis