Jan 2023 – Present · 3 yrs 5 mos

Nov 2019 – Jan 2023 · 3 yrs 2 mos

• · Providing explanatory documentation on how the hiring process works on Oyster and answering ad-hoc questions quickly and accurately using a wide range of sources.
• · Forming lasting relationships with customers and understanding their needs from Oyster.
• · Following team processes and best practice including playbooks and using internal knowledge sources.
• · Ensuring information required from customers is captured and processed accurately to create quality documentation which is correct first time, using different tools and the Oyster platform.
• · Ensuring complete and accurate data e.g. financial data, admin data, is held on the Oyster platform to underpin smooth employment for a Team Member and a seamless experience for the Customer.
• · Providing feedback and/or actively maintain our customer self-service tools so that we can help the customer help themselves as much as possible, as well as internal knowledge sources and team processes.
• · Keep up to date with Product releases or changes to process and provide feedback on the Oyster platform which will improve the online workflows and customer experience.
• · Completing ongoing up-skilling to meet agreed KPIs.
• · Work alongside the Customer Support Team to create a delightful Customer and Team Member experience.