Nov 2020 – Dec 2022 · 2 yrs 1 mo · Irvine, California, United States

• (Position eliminated due to reduction in workforce)

Mar 2019 – Dec 2021 · 2 yrs 9 mos · Boston, MA

• ◆ I played a key role delivering the highest standard of customer service in every interaction across multiple channels to create an impactful brand experience and drive the success of over 100 events hosted in the U.S.
• ◆ Relied upon as a subject matter expert on policies, procedures, events, and other key organizational details for internal personnel and outside customers alike.
• ◆ I played a key role in delivering the highest standard of customer service in every interaction across multiple channels to create an impactful brand experience and drive the success of over 200 global events hosted in 40+ countries. In my capacity, I…
• ◆ Was relied upon as a subject matter expert on policies, procedures, events, and other key organizational details for internal personnel and outside customers alike.
• ◆ Tapped by leadership to move to the chat service segment within just six weeks, well ahead of the average.
• ◆ Showcased my ability to answer the highest percentage of chats.
• ◆ Expanded my reach further by now partnering with the Online Store and Photo team in a vital customer support capacity based on my continuing success.
• ◆ Continue to respond to an average of 30 to 50 emails during four-hour shifts with comprehensive responses.

Sep 2017 – May 2019 · 1 yr 8 mos · Azusa, CA

• ◆ I directed all booking and ticketing operations for the University's Event Services group. As such, I continually managed/maintained a master calendar utilizing the 25live system for all events hosted in classroom spaces, conference rooms, and both on and off campus catered events. In addition, I…
• ◆ Orchestrated ticket sales within the enterprise ticketing system, ensuring 100% integrity of all stored data.
• ◆ Coordinated all administrative/financial activities including collecting/handling payments and paperwork in addition to reconciling deposits for each event.
• ◆ Architected and launched a new webpage for the Event Services group, which significantly improved organizational capabilities and maximized sales for each individual department.

Jan 2015 – Nov 2016 · 1 yr 10 mos

Jan 2014 – Dec 2014 · 11 mos

Sep 2013 – Dec 2014 · 1 yr 3 mos