Ali Sohail

Director of Engineering

Leeds, England, United Kingdom11 yrs 10 mos experience

Key Highlights

Expertise in AWS and cloud solutions.
Proven track record in technical support and team leadership.
Strong focus on continuous learning and innovation.

Stackforce AI infers this person is a Cloud Computing and IT Infrastructure expert with a focus on DevOps and Technical Support.

Contact

Skills

Core Skills

DevopsCloud ComputingInfrastructure As Code (iac)Technical SupportCustomer SatisfactionNetwork Engineering

Other Skills

LinuxPython (Programming Language)Cloud SecurityAttention to DetailKubernetesAnsibleDockerJenkinsGitHubMicrosoft ServersMicrosoft DefenderAmazon Web Services (AWS)VmWAreNetwork DesignWindows

About

As a British citizen with extensive IT experience, I bring a global perspective to solving complex technical challenges. My expertise in AWS, automation, networking, security, and virtualization allows me to craft solutions that address intricate business needs. Certifications like CCNA, RHCSA, RHCE, MCSA, Terraform Associate and AWS Solutions Architect Associate solidify my knowledge base. My passion for continuous learning keeps me up to date on the latest cloud trends, enabling me to design resilient and scalable solutions that empower diverse clients. I understand the importance of adapting to business demands and delivering measurable results. Let's connect and discuss how I can contribute my expertise and drive value for your Cloud & DevOps reliability initiatives.

Experience

11 yrs 10 mos

Total Experience

2 yrs 3 mos

Average Tenure

1 yr 1 mo

Current Experience

Tech with engineers

2 roles

Information Technology Team Lead

Promoted

Dec 2025 – Present · 5 mos · Leeds, England, United Kingdom · Hybrid

Information Technology Consultant

Apr 2025 – Dec 2025 · 8 mos · Leeds, England, United Kingdom · Hybrid

DevOpsLinuxPython (Programming Language)Technical SupportCloud ComputingCloud Security+40

Digital cloud training

Cloud Architect

Feb 2024 – Feb 2025 · 1 yr · United States · Remote

AWS Architecture: Core AWS services, design principles, and the creation of resilient, scalable systems and cost effective solutions.
Projects: Developing a solution-oriented mindset through collaborative projects that address industry relevant challenges.

Infrastructure as code (IaC)Analytical SkillsCloud ComputingDockerCustomer SatisfactionService-Level Agreements (SLA)+13

Inventry

Technical Specialist

Jul 2023 – Nov 2023 · 4 mos · Leeds, England, United Kingdom · On-site

Answered incoming calls and chats, providing prompt and effective technical support.
Responded to and resolved support tickets, ensuring timely and accurate solutions.
Managed assigned tickets efficiently, keeping customers informed throughout the process.
Logged all queries and issues accurately in the ticketing system (Zendesk).
Followed documented processes for remote support, providing clear guidance to customers.
Trained customers on support and training guides, promoting self-help resources.
Consistently met objectives and KPIs, maintaining high standards of customer satisfaction.

Analytical SkillsReporting RequirementsDashboardsCustomer SatisfactionOrganization SkillsOperations Support+3

Asda

Senior Technical Specialist

May 2022 – Jul 2023 · 1 yr 2 mos · Leeds, England, United Kingdom · Hybrid

Asda House - Head office
Network troubleshooting and escalations
Server troubleshooting and escalations
Vendor support for George.com (managing frontend and backend incidents and tasks)
Supporting Asda stores devices
Clocking devices
Coaching and upskilling colleagues
Comms setting up and troubleshooting