Amal Ghosh

Operations Associate

Bengaluru, Karnataka, India9 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

4+ years of experience in L2 Infrastructure and VAPT analysis.
Proven expertise in web and API security testing.
Recognized for maintaining high customer satisfaction.

Stackforce AI infers this person is a Cybersecurity and IT Support Specialist with a focus on Infrastructure and Vulnerability Assessment.

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Skills

Core Skills

Technical SupportCybersecurityBusiness ManagementCustomer ServiceMarketing

Other Skills

Active DirectoryAzure ADServiceNowJIRASalesforceVPNIncident ManagementWeb Security TestingAPI Security TestingNetwork TroubleshootingVPN SupportCustomer Relationship Management (CRM)Technical AssuranceBusiness StrategyCustomer Relations

About

*Dedicated and customer-oriented L2 Infrastructure & VAPT Analyst with 4+ years of work experience in current role. *Delivering end-to-end technical support. Proven expertise in Web, API security testing along with vulnerability & access management, incident response & endpoint detection. *Strong expertise in system administration, troubleshooting, and IT service management using ServiceNow, JIRA. Skilled in Automation, Active Directory, Office 365, and VPN support across global enterprise environments. *Recognized for efficient troubleshooting, effective escalation to L3 when required, and maintaining high customer satisfaction in critical support scenarios.

Experience

9 yrs 1 mo

Total Experience

2 yrs 3 mos

Average Tenure

4 yrs 2 mos

Current Experience

Dxc technology

3 roles

Analyst Infrastructure services Level 2

Promoted

Dec 2025 – Present · 5 mos · Remote

Act as an escalation point for L1 teams and coordinate resolution with specialized supporting Teams.
Deliver second-level technical support for enterprise systems, peripherals, and business-critical applications.
Resolve complex issues related to One drive, OS hardening, Patch update as per Local security policy.
Diagnose and remediate network connectivity problems, including LAN, Wi-Fi, and secure VPN access.
Administer user identities, permissions, and group policies in Active Directory and Azure AD.
Supporting email security & access controls including shared mailboxes, delegation & secure configurations.
Handle incidents and service requests using JIRA, ServiceNow and Salesforce, ensuring SLA compliance.
Perform system health checks, patch validation, and security compliance activities.
Participating in Agile ceremonies and ensured alignment with secure SDLC practices.