Nov 2023 – Mar 2025 · 1 yr 4 mos · Hyderabad, Telangana, India

Mar 2022 – Nov 2023 · 1 yr 8 mos · Hyderabad, Telangana, India · On-site

Aug 2019 – Mar 2022 · 2 yrs 7 mos · Gurgaon, Haryana

• I was manning a FTE count of 150 employees for in a SA based project for which i was manning 4 LOB's in back office region in which i was handling agents schedules , shift rotations, AHT profiles , schedules management and apart from this i was also working on several reports for the entire team like manning weekly holiday budget for entire span.

Nov 2014 – Aug 2019 · 4 yrs 9 mos · Gurgaon, Haryana

• I worked as an Associate command center for above mentioned duration i gained an experience like RTA management, schedules editing , Client management and handling an operational floor for at least an year.

Sep 2013 – Nov 2016 · 3 yrs 2 mos · Gurgaon, Haryana

• I gained a team handling experience for above mentioned duration where i used to take all escalations and handling customers accounts directly to handle their major billing issues . Also used to manage my team in the absence of my team leader where i used make rosters for my team and managing their shift rotation , Also used to handle internal team based issues.

Aug 2012 – Aug 2013 · 1 yr · Gurgaon, Haryana

• I gained an experience for providing customer care support for a UK based process called Everything everywhere where we used to handle and support our clients.