Jul 2023 – Present · 2 yrs 11 mos

• Shipped Self Service capability that reduced customer onboarding time by ~90%, accelerating activation and lowering support touchpoints.
• Led the MongoDB → PostgreSQL migration across services; introduced Entity Table Mappings (ETMs) and spun up new Postgres‑based microservice scaffolds (CRUD APIs, controller‑service‑repository pattern) for long‑term scalability.
• Realized ~10× faster query performance and improved application responsiveness after migration; standardized indexes and query plans to cut p95 latencies.
• Built and contributed to the BI/Omni reporting pipeline (GCP BigQuery, SQL/ETL) enabling near‑real‑time analytics; reduced manual reporting effort by ~80% via automated insight generation.
• Trained Bryte AI using role‑based prompting to deliver instant answers/insights for PA customers, decreasing reliance on support and manual analysis.
• Prototyped an Automated Release Notes Agent (Qodo Command + JS) aggregating PR metadata across repos to auto‑generate release summaries (later sunset after org migration to Windsurf without MCP mode).
• Created Hypercare Cards for HR Services to provide leadership visibility into service health and performance, improving proactive monitoring and incident follow‑ups.
• Championed observability and service excellence: instrumented metrics/dashboards, added contextual logs, and tightened alerts to cut debug time during incidents.
• Ensured release quality with end‑to‑end testing across UI and backend APIs; added JUnit/Mockito tests (>80% coverage on owned services) and ran k6 performance tests for critical paths.