Mar 2019 – Apr 2023 · 4 yrs 1 mo · Dibrugarh, Assam, India · On-site

• Working with senior leadership to devise long-term Industrial Relations Management strategies impacting 17000+ workers (including both regular unionized and contract labours)
• Engaging with 18 nos. trade unions across North-East India, maximizing worker welfare and minimizing organization costs
• Negotiated and collaborated with stakeholders to avert 16 strikes in 2.5 years, preventing an estimated loss of $4.3 million
• Led a cross-functional team to resolve a 9-year-old pending Industrial Dispute & implement a $6.8 million settlement
• Conceptualized & implemented an online Labor-Management Portal to host 6000+ digitized pages and 20+ case studies
• Liaising with Regional Labour Commissioner for conducting Conciliation Proceedings
• Ensuring payment of PF, ESI, Bonus, and Gratuity as per Statutory Acts and Company Guidelines
• Negotiating with Contractual Worker Unions for ensuring Industrial harmony in a highly volatile work environment
• Coaching line managers with regards to Contractual Worker and Contractor Management

May 2016 – Mar 2019 · 2 yrs 10 mos · Digboi, Assam, India · On-site

• Managed assets worth more than USD 266 million
• Digitalized Estate Management by conducting GPS Survey & uploading data in Government Land Information System as Nodal Officer for the oldest Refinery in Asia spread across 3100 Acres
• Negotiated successfully with Government of Assam for reducing Municipal Tax Payment outgo by 25%
• Negotiated with external stakeholders including socio-cultural and religious organizations to reduce usage & wastage of natural gas saving the Corporation USD 400,000 per annum
• Provided administrative support to Assam College of Nursing (B.Sc. Nursing) & Assam Oil School of Nursing (General Nursing & Midwifery) - CSR Flagship projects for women from economically disadvantaged groups - for smooth functioning
• Negotiated with the Indian Army successfully on a land exchange issue
• Delivered pending NOC from Civil Administration required for PESO Clearance for initiating an Rs. 500 Crores ($72 Million) project in record time
• Served as a member of Tripartite Conciliatory proceedings with recognized union with regards to a revision of work-related benefits of workmen
• Executed MOU with India Post for "Book Now, Pay Later" service that helped run the Despatch section even after 4 out of 6 employees superannuated (savings of Rs. 80 Lacs per annum)
• Conducted wage analysis for workers engaged in Executive Hostels & implemented a new wage system to empower the employees and increase employee engagement
• Created a Digital Library with the help of semi-skilled contractual workers and interns who helped in the scanning process of scanning of more than 4000 files with approximately 80000 pages & implementing an online Estate Management System
• Reorganized work processes to run sections more efficiently without recruiting any replacement against superannuating employees
• Operated and maintained a Ration Stores with an annual turnover of Rs. 3 Crores, 4 Nos. of Guest Houses, 8 Nos. of Hostels, 300+ Executive Accommodations

Mar 2016 – Apr 2016 · 1 mo · Kolkata, West Bengal, India · On-site

• Supported restructuring of a large state electricity board into multiple entities, ensuring labour law compliance, HR process redesign, and organizational alignment.
• Delivered insights on promotions, engagement, and workforce capability building, driving 30–35% efficiency improvements.

Jan 2015 – Mar 2016 · 1 yr 2 mos · Durgapur Area, India

• Successfully coordinated and organized Trade Union Recognition Election-related activities by liaising with Regional Labor Commissioner and Assistant Labor Commissioner
• Conducted due-diligence on biometric attendance system in Durgapur Steel Plant Works area
• Planned the course of action for a digitalized and centralized one-window HR Office
• Provided daily support to more than 900 unionized employees on important milestones in their career from hire-to-retire
• Strategized and planned interventions like developing HRIS, Biometric Attendance system, assessment and deployment of manpower including selective outsourcing for rationalization of workforce aimed at improving efficiency
• Coached line managers for conducting performance appraisal of employees and counseling under-performers
• Conducted disciplinary proceedings as Inquiry Officer for habitual absentees and other employees responsible for disrupting industrial peace
• Communicated proactively issues relating to safety, deployment & rationalization of manpower, and production to the unions and the unionized employees
• Ensured welfare of all employees during normal workdays and shutdown periods, and addressed their grievances in an empathetic manner
• Ensured statutory compliances vis-a-vis central and state labor acts

Aug 2011 – Mar 2012 · 7 mos · Guwahati Area, India

• Posted in the Radisson Hotel Project - the first 5 star hotel project of North-East India
• Underwent training in the planning, billing and execution departments of the site
• Executed brickwork and planning for specific periods
• Managed more than 40 nos. inter-state migrant workmen employed as contractual workers to deliver quality on time after liaising with client