Ambika Sashittal

Program Manager

Bengaluru, Karnataka, India12 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Extensive experience in community operations management.
Proven track record in data analysis and business strategy.
Strong leadership skills with a focus on team management.

Stackforce AI infers this person is a Community Operations Manager with expertise in data analysis and business strategy in the tech industry.

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Skills

Other Skills

Data AnalysisSPSSMicrosoft OfficeWindowsMicrosoft ExcelPowerPointCustomer ServiceMicrosoft WordManagementMarketingTeamworkPublic SpeakingBusiness StrategySocial MediaCommunication

Experience

12 yrs 5 mos

Total Experience

4 yrs 1 mo

Average Tenure

9 yrs 4 mos

Current Experience

Uber

6 roles

Program Manager - Global Product Insights & Rollouts

Promoted

Jun 2023 – Present · 2 yrs 11 mos

Community Operations Manager (APAC automation)

Jan 2022 – May 2023 · 1 yr 4 mos

Content Strategist

Dec 2019 – Dec 2021 · 2 yrs

Senior Team Lead

Dec 2018 – Nov 2019 · 11 mos

Lead full-cycle recruiting operations and employee performance management
Management of metrics such as SLA, quality, customer satisfaction and design glide paths to improve operational efficiency
Collaborate with the global team and run projects to improve tool/ product and content delivery

Content Team Lead

Oct 2017 – Nov 2018 · 1 yr 1 mo

Developing standards, systems and best practices for content creation, distribution and content re-purposing
Partner with business managers to build and update support policies for Uber Eats
Curate and manage content on the in-app help section of the Uber Eats app

Brand safety special

Aug 2016 – Sep 2017 · 1 yr 1 mo

Design and document standard operating protocols to support all critically escalated and white-glove support cases on social media
Run campaigns on social platforms in collaboration with marketing, public relations and product teams
Build subject matter expertise and document protocols to handle emergency cases and provide critical support to the community via our social channels like Facebook, Twitter, Instagram and LinkedIn

Lets corp (s) pte ltd

Senior Business Analyst

Mar 2015 – Jun 2016 · 1 yr 3 mos · Bengaluru Area, India

Design, develop, and maintain Business Performance Information across business/ functions and ensure data quality and completeness
Collaborate with functional/business units, clients, customer stakeholders and end-user groups to gather and analyse business intelligence & management information reporting requirements and deliverables
Collect, Collate, Report and Maintain Market Intelligence and Competitor Data and provide inputs to the product team to gain a competitive edge