Amit Shukla, PMP, CSM®

Product Manager

Bengaluru, Karnataka, India14 yrs experience

Highly Stable

Key Highlights

14 years of Agile project delivery experience
Certified Scrum Master and Project Management Professional
Expert in driving customer success through scalable solutions

Stackforce AI infers this person is a SaaS Delivery Manager with strong Agile and Project Management expertise.

Contact

amit.shukla@salesforce.com (+85)266040746 LinkedIn

Skills

Core Skills

Agile Software DevelopmentProject ManagementQuality AssuranceDevopsTest AutomationTesting

Other Skills

Adobe AcrobatAgile Project ManagementAgile TestingBuild Strong RelationshipsBusiness AnalysisCC++Change ManagementCommunicationContinuous IntegrationCore JavaCross-functional CollaborationsCross-functional Team LeadershipCustomer EngagementCustomer Success

About

With over 14 years of experience, Amit is a Certified Scrum Master (CSM) and Project Management Professional (PMP) with extensive experience facilitating Agile project delivery. In his most recent role as an Engagement Delivery Manager at Salesforce, he successfully led cross-functional teams—including Program Architects, developers, and QA specialists—to deliver complex, high-impact digital solutions. Amit specializes in driving end-to-end Agile execution, from sprint planning and backlog grooming to removing impediments and fostering a culture of continuous improvement. He has a proven track record of closely collaborating with business stakeholders and product owners to align on priorities, enhance team productivity, and ensure timely, high-quality delivery. Focused on empowering customer success by integrating scalable solutions and enabling post-deployment support processes. Dedicated to optimizing team collaboration and operational efficiency while leveraging emerging technologies to deliver measurable business value. Passionate about fostering client satisfaction and driving impactful outcomes within Salesforce’s Professional Services domain.

Experience

14 yrs

Total Experience

2 yrs 4 mos

Average Tenure

Current Experience

Salesforce

Delivery Manager

Aug 2020 – Jul 2025 · 4 yrs 11 mos · Bengaluru, Karnataka, India

Salesforce acquired Vlocity and classified it as 'Salesforce Industries'.
Involved in Salesforce Leadership program - Accelerate graduate.
Worked on getting handover from Sales team and defining the Project implementation plan in alignment with SOW.
Defined the Project phases(Define, Design, Develop, Test, Deploy) in alignment with stakeholders and worked collaboratively with Solution Architects, Devs, QA to accomplish the plan.
Regular Steerco updates to plan ahead and highlight challenges and achievements.
Post production deployment, enabled the customer with support team and handed over the required documentation and ensured final signoff along with customer satisfaction survey.

Customer EngagementRoot CauseProduct Lifecycle ManagementAgile Software DevelopmentMitigation StrategiesProject Coordination+38

Vlocity

Delivery Lead

Feb 2020 – Aug 2020 · 6 mos · Bengaluru Area, India

Working for Vlocity tools(built on Salesforce platform) implementation with partners like TechM, TCS etc. to ensure our product capabilities are utilized best and customized as per customer's need.
Ensuring planned releases while working with Vendors and product development/maintenance teams.

Customer EngagementRoot CauseProduct Lifecycle ManagementAgile Software DevelopmentMitigation StrategiesProject Coordination+38

Sourcebits digital

QA Manager

Dec 2018 – Jan 2020 · 1 yr 1 mo · Bengaluru Area, India

Responsible for driving QA across Enterprise while working with multiple project teams and adapting to emerging test technologies and DevOps.
Defining the best tool selection and standardizing QA process as per project needs. Also, involved in resource allocation and their profile development.

Customer EngagementRoot CauseProduct Lifecycle ManagementAgile Software DevelopmentMitigation StrategiesProject Coordination+33

Eli lilly and company

Associate manager-IT Solutions

Aug 2016 – Nov 2018 · 2 yrs 3 mos · Bengaluru Area, India

Part of Enterprise Cirrus Tools team which drives DevOps across organization and primarily responsible for bringing modern Enterprise offerings through tools like Saucelabs, Selenium/Appium and providing CI with Jenkins.
Also, System Custodian for UFT and Mission Control(ALM tool built on SalesForce).
Played BA role to initiate a discussion about best technology fit in coordination with Enterprise Architects and then followed it to closure while working with development teams.

IT ProjectsMultitaskingSoftwareDevOpsProject Management

Astrazeneca

Senior System Analyst

Oct 2014 – Jul 2016 · 1 yr 9 mos · Chennai Area, India

Test team lead and driving/implementing SalesForce and Veeva CRM Test automation using Provar. Highly involved in hiring and training the Test team in Chennai(India) and Guadalajara(Mexico).
Also, Certified Scrum Master

IT ProjectsMultitaskingSoftwareTest AutomationProject Management

Infosys

System Engineer

Mar 2011 – Sep 2014 · 3 yrs 6 mos · Chennai Area, India

Complete knowledge of STLC and driving End to End Delivery from Testing Perspective including following the best practices.Handling Business meetings and status discussion with Clients/Partners.

IT ProjectsSoftwareTestingProject Management