Mar 2024 – Oct 2024 · 7 mos · Zurich, Switzerland

• Swisscom is a telecommunications company that provides mobile, broadband, pay-TV, and IT services. It is the country's leading telecoms company and is majority owned by the Swiss government. Here's a list of my tasks:
• Enabled 6x faster issue detection by deploying AWS EKS clusters with Terraform and AKS clusters with Bicep IaC and integrating real-time pod monitoring using Prometheus and Grafana dashboards and Azure Monitor Container Insights, respectively.
• Reduced manual deployment errors by 45% and improved deployment speed by 25% by implementing Azure DevOps CI/CD pipelines with automated testing, security scanning, and blue-green deployments to AKS
• Enhanced decision-making and reduced mean time to resolution (MTTR) by 30% through the setup and customization of Kibana dashboards using Elastic Agent for real-time data visualization and insights.
• Reduced manual workload by 50% by automating repetitive Linux-based tasks using Ansible and Bash, increasing team efficiency.
• Accelerated infrastructure provisioning by 25% by writing and applying optimized YAML files to launch and configure Kubernetes and Terraform resources.
• Improved incident response time by 40% through the development of automated tools and processes for service outage detection and recovery.
• Achieved a 15% reduction in OpenStack deployment time by automating setup and configuration with Ansible and Terraform.
• Maintained 99.9% service uptime by effectively configuring and managing OpenStack services (e.g., Nova, Neutron, Cinder, Swift, Keystone) in production environments and implementing proactive monitoring with Zabbix.
• Ensured high availability and performance of the OpenStack environment through proactive operations oversight, timely upgrades, patching, and migrations.
• Created and maintained detailed documentation of the OpenStack, Elastic, Prometheus, and Grafana environments, including configurations, processes, and troubleshooting steps.
• Conducted Technical interviews

Jan 2024 – Feb 2024 · 1 mo

• Developing my skills to transition into DevOps, Cloud Computing, Data Engineering, Cybersecurity, ML/AI Engineering or Data Science
• Preparing and passing relevant certifications (ex: AZ-104, AZ-400, CompTIA Sec+, AWS Developer Associate...)
• Improving my German to C1 level (preparing for the Goethe C1 exam)

Sep 2020 – Dec 2023 · 3 yrs 3 mos · Switzerland

• Abbott in Zurich, Switzerland, is a part of Abbott Laboratories, a global healthcare company that develops and manufactures medical devices. Abbott's Zurich location is responsible for developing and manufacturing life-saving circulatory support systems for patients with advanced heart failure.
• Led the entire supplier audit process, from planning and execution to report delivery. Conducted on-site audits, documented findings, and ensured supplier compliance with quality standards and regulatory requirements. Led validation activities for various medical devices. Managed and resolved change orders (COs) to ensure smooth implementation of product or process changes.
• Maintained a 95% compliance rate with regulatory standards by conducting 50+ supplier audits annually, identifying and resolving non-conformities, and implementing corrective and preventive actions.
• Drove product quality improvements and achieved zero major findings during internal audits by investigating and resolving over 50 non-conformities (NCs) and CAPAs.
• Ensured the quality and regulatory compliance of HeartMate3 LVAD by leading and executing validation activities, including "process validation (IQ/OQ/PQ), test method validation, and equipment qualification”.
• Successfully managed and implemented over 100 change orders (COs), ensuring smooth and efficient integration of product or process changes while minimizing disruption to production.

Sep 2019 – Aug 2020 · 11 mos · Switzerland

• Jabil bought Johnson & Johnson's Swiss plants. Jabil's Medical Devices division specializes in designing, manufacturing, and supplying advanced healthcare solutions, including diagnostic equipment, drug delivery systems, and wearable medical devices. They focus on innovation, regulatory compliance, and scalable production to support the healthcare industry. As Process Engineer, I was responsible for:
• Investigated and resolved non-conformities (NCs), corrective and preventive actions (CAPAs), and audit observations. Supported validation activities, including performing Installation Qualifications (IQs) for the "Freespace Balsthal" project. Served as a subject matter expert (SME) in audits, particularly in risk management, ensuring compliance and mitigating potential risks.
• Reduced project timelines for the "Freespace Balsthal" project by 25% by efficiently executing validations and equipment IQ protocols.
• Minimized post-audit corrective actions by 20% by acting as a subject matter expert during audits, ensuring compliance and proactively addressing potential risks.
• Improved process efficiency and reduced risk by identifying and resolving over 20 non-conformities (NCs) and implementing corrective actions (CAPAs).

Jun 2019 – Sep 2019 · 3 mos · Switzerland

• Johnson & Johnson's Swiss plants were bought by Jabil.Johnson & Johnson is a large multinational corporation with over 275 subsidiaries and operations in over 60 countries. The company produces medical devices and pharmaceuticals and owns many well-known consumer brands (such as Band-Aid, Aveeno, Reach, Splenda, Tylenol, Zyrtec, etc.).
• Investigated and resolved non-conformities (NCs), corrective and preventive actions (CAPAs), and audit observations. Supported validation activities, including performing Installation Qualifications (IQs) for the "Freespace Balsthal" project. Served as a subject matter expert (SME) in audits, particularly in risk management, ensuring compliance and mitigating potential risks.
• Reduced project timelines for the "Freespace Balsthal" project by 25% by efficiently executing validations and equipment IQ protocols.
• Minimized post-audit corrective actions by 20% by acting as a subject matter expert during audits, ensuring compliance and proactively addressing potential risks.
• Improved process efficiency and reduced risk by identifying and resolving over 20 non-conformities (NCs) and implementing corrective actions (CAPAs).

Jan 2018 – May 2019 · 1 yr 4 mos

• Grifols is a leading multinational pharmaceutical company and the largest worldwide producer of blood plasma-based products.
• Led and managed the entire complaint and inquiry handling process, from initial reception to final resolution. Conducted thorough investigations of product complaints, ensuring the accuracy of investigation plans and summaries. Developed and implemented corrective actions. Served as a subject matter expert (SME) in complaint management and risk management during external audits conducted by regulatory bodies such as the FDA and TÜV SÜD.
• Reduced complaint response times by 30% while maintaining high accuracy and actionable outcomes by streamlining and optimizing the complaint investigation process.
• Contributed to successful FDA and TÜV SÜD certifications with zero critical findings by serving as a subject matter expert in complaint management and risk management during external audits.
• Developed and implemented over 15 corrective actions based on complaint investigations, leading to a 10% reduction in recurring complaints

Oct 2015 – Dec 2017 · 2 yrs 2 mos · Switzerland

• Johnson & Johnson's Swiss plants were bought by Jabil.Johnson & Johnson is a large multinational corporation with over 275 subsidiaries and operations in over 60 countries. The company produces medical devices and pharmaceuticals and owns many well-known consumer brands (such as Band-Aid, Aveeno, Reach, Splenda, Tylenol, Zyrtec, etc.).
• Led the Approved Supplier List (ASL) Remediation Project to ensure suppliers met quality and compliance standards. Co-managed supplier quality and compliance activities for Synthes EU Suppliers, collaborating with internal and external stakeholders. Investigated and resolved non-conformities (NCs), implementing corrective and preventive actions (CAPAs). Participated in internal and external audits to ensure compliance with quality management systems.
• Improved supplier approval processes and ensured 100% alignment with EU standards by leading the ASL Remediation Project.
• Reduced supply chain risks and maintained high product quality compliance by co-managing SQA/SCA processes for 50+ suppliers.
• Proactively identified and resolved over 30 non-conformities (NCs), implementing corrective actions to mitigate risks and enhance processes.
• Contributed to successful internal and external audits, including TÜV SÜD, BSI and FDA inspections, ensuring compliance with quality standards and regulatory requirements.

Feb 2015 – Jun 2015 · 4 mos

• Zanini Parets SL is a plastic company that manufactures the badges for Volvo, Mercedes, Cadillac, Lincoln and Peugeot and distributes around the world.
• In my position as Manufacturing & Process Engineer intern, I was responsible for doing:
• Working methods for the machines in our plant
• Formation of employees in new working methods
• Dealing with suppliers
• Kaizens
• DFMEA (Design Failure Mode and Effect Analysis) revisions
• Training matrixes
• Updating documentation
• Implementation of 5S
• Record controls
• Autocad layouts
• Daily supervision of FTQ (First Time Quality), TRS (Rate of Synthetic Yield) parameters
• Development of a project that will bring a reduction of the percentage of scrap of the Volvo line