Aug 2024 – Nov 2025 · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

• Managing merchant applications for HDFC and Axis Bank (SmartHub Vyapar and Neo for Merchants), ensuring smooth onboarding and functionality.
• Leading end-to-end feature development, from BRD discussions through to go-live, driving impactful product launches.
• Continuously enhancing existing features to improve the user experience and meet evolving business needs.

May 2022 – Aug 2024 · 2 yrs 3 mos · Mumbai, Maharashtra, India · On-site

• Spearheaded feature development for IDfy 360, optimizing digital onboarding journeys and reducing go-live time by 40%.
• Led solution design and feature prioritization, accelerating go-to-market timelines and driving rapid client deployment within days.
• Managed integration projects for high-profile clients, including AMEX, HDFC, IDFC, Paytm, PhonePe, Amazon, and Flipkart, resulting in a 15% revenue increase.
• Drove international expansion by designing KYC solutions for Southeast Asia clients, collaborating closely with client tech, product, and UX teams to ensure seamless implementation.
• Enhanced customer satisfaction by 30% through customer interviews and surveys, translating insights into product improvements and refined onboarding experiences.

Jan 2022 – May 2022 · 4 mos · Bangalore Urban, Karnataka, India

• Collaborated with cross-functional teams to design wireframes, conduct risk analysis, and create PRDs for new features, ensuring alignment with the product vision and goals.
• Conducted user research by reaching out to customers to understand their pain points and issues, allowing for a deeper understanding of user needs and insights to inform product development.
• Worked on enhancing existing features by identifying areas of improvement and understanding the requirements for building new features, supporting the product development process.
• Analyzed different metrics using Firebase for data-driven decisions to optimize product features and functionalities, contributing to the overall success of the product.

Nov 2021 – Jan 2022 · 2 mos · Mumbai, Maharashtra, India

• Contributed to the development and management of the product roadmap and feature backlog
• Conducted user research to gather feedback and insights to inform product development and prioritize product feature development
• Supported the product development process through the use of agile methodologies, such as Scrum
• Delivered products on-time and on-budget
• Demonstrated strong project management skills by assisting in managing timelines, resources, and stakeholders throughout the product development lifecycle
• Paid close attention to detail, ensuring product quality and accuracy, and identified and resolved issues throughout the development process
• Developed a strong understanding of the hiring platforms and financial services, allowing identification of opportunities for growth and staying up-to-date on industry trends
• Demonstrated leadership and communication skills by collaborating with cross-functional teams, presenting product updates, and effectively communicating product vision and goals

Jun 2019 – Aug 2019 · 2 mos · Kolkata, West Bengal, India

• Developed and implemented strategies to increase engagement and interaction with target audiences
• across various social media platforms, resulting in a 20
• Conducted market research and analysis to identify trends and opportunities for growth, which
• informed the development of new marketing campaigns and initiatives.
• Assisted in the planning and execution of fundraising events, including coordinating with vendors,
• managing guest lists, and creating event materials.
• Collaborated with team members to develop and implement a new volunteer training program, which
• resulted in increased volunteer satisfaction and improved efficiency in managing volunteer tasks.
• Monitored and analyzed campaign metrics and provided regular reports to the team on the effectiveness of various marketing initiatives, which informed future decision-making and optimization
• efforts.