Jul 2023 – Dec 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Nov 2022 – Apr 2023 · 5 mos · Bengaluru, Karnataka, India · Remote

• Immersive Skilling, Metaverse

May 2021 – Nov 2022 · 1 yr 6 mos

• Quality & Operations Excellence: – Delhivery May 2021 to till date:
• Revamped & developed end to end LTL clients onboarding that includes comprehensive SOP, automated workflow with Google Form, MIS to measure each process & stakeholders, reduction of timelines & unnecessary processes
• Project Damage Control to reduce the damages in the network, Created SOP for scenarios, dashboards on multiple perspectives so that ground team can gauge where they are wrong & take action, systematic reviews & trainings, VIC and WC to track inbound and floor discipline along with MIS.
• Developed a framework with detailed insights for Project SCM curriculum, training, delivery and evaluation methods
• Retail clients onboarding is under progress.

Dec 2018 – Apr 2021 · 2 yrs 4 mos

• Training Head (Delhivery Academy)
• Managed the training of entire Supply Chain & CS covering 20K+ Off roll and 4K+ On rolls
• Developed & trained Mgrs & Sr Mgrs with DLP (Delhivery Leadership Principles) Training
• Budgeting of overall training expenditure, Gamification by score cards, certificates, Gift vouchers & MIS to track & nudge the trainings. Integration of LMS with HRMS
• Introduced Monthly training calendar, digital library, ILT (Instructor Led Trainings) & Digital Training,
• Analyze the Impact of training conducted by Delhivery Academy Pre and Post training evaluation and assessment.
• Introduced trainings and evaluation for end-to-end product and process, Performance improvement (analysis based), Coaches, MT, Personality Development, Productivity, Damage reduction, CS Communication, case studies, Conflict management, Soft Skills training, Sales training etc based on Instructional Designing and ADDIE
• Monthly 360o TNI (organisational & individual aspirations) & training slot booking so as to arrange trainings as per user needs. TNI analysis, data analytics and MIS reporting

Aug 2017 – Nov 2018 · 1 yr 3 mos

• Handling pan India operations of B2B, IPC & Heavy goods logistics. Ensured the daily NSLs >90%, team is highly motivated & process oriented. Introduced innovative processes for smooth functioning of team

Apr 2016 – Aug 2017 · 1 yr 4 mos

• First Mile Operations (North & East), refined many process for safety, security & speed of shipments. Reduced pilferages, developed teams, who are ready to take up any task with smile & pride, inculcated the habit of data driven analysis & decision making in the team, created & maintained web site for all team related activities, info sharing, ready references.

May 2015 – Mar 2016 · 10 mos

• All First Mile Operations for North India that includes from pickup to processing & connecting to line haul

Jan 2014 – May 2015 · 1 yr 4 mos

• Strategic planning, procurement

Nov 2010 – Dec 2013 · 3 yrs 1 mo

• Operational role of Depot i.e. Varied range of Supply Chain Management activities of Depot
• Responsible for demand fulfillment of various range of stores (confidentiality of data, hence can not reveal) for dependent Air Force units. This required forecasting, demand management, inventory management, warehousing, vendor management, planning & execution of long/short term contracts, Transport management, 3PL requirement, Liaison with Central Govt, State Govt, Pvt Sector, JNPT, MbPT, Customs, IOC, HPCL, Air Port

Jan 2000 – Nov 2010 · 10 yrs 10 mos

• Handled various functions of SCM from source to pay & disposal of returns etc
• Held the the designations of Flying Officer, Flight Lieutenant, Squadron Leader, Wing Commander etc

Jan 1999 – Dec 1999 · 11 mos

• Training

Mar 1990 – Dec 1998 · 8 yrs 9 mos

• Worked as Technician (Mechanical)