Ananya Sharma

UX Designer

Dubai, United Arab Emirates9 yrs experience

Most Likely To Switch

Key Highlights

Expert in User Experience and Content Strategy.
Proven leadership in hospitality and UX design.
Strong problem-solving skills in high-pressure environments.

Stackforce AI infers this person is a UX-focused professional with a strong background in hospitality and content strategy.

Contact

Skills

Core Skills

User Experience (ux)Content ManagementDesign ThinkingLeadershipEmployee Training

Other Skills

Adobe IllustratorAdobe PhotoshopAdobe XDBuilding MaintenanceCommunicationCorelDRAWCreative IdeationCreative WritingCreativity SkillsCustomer ExperienceCustomer ServiceData AnalysisData VisualizationDesign SystemDestination Management

About

I have always been a people person and liked solving problems. Also, I am continually learning because I never settle. Earlier, as a hotelier, I used to think outside the box to solve guest issues so they could have the most enjoyable and memorable stay possible. (This also implies that I am very easy to work with and can stay calm even during the most adverse situations.) Now, as a Content Strategist & UX Writer, I employ human-centred design and design thinking principles to develop creative solutions that aim to enhance the usability of a product. (One thing that truly fascinates me as a designer is hearing new perspectives and realising how distinctively every human mind works). I create things like websites and mobile apps that are easier to use and pretty to look at. I also write things like poems, articles, quotes. When I am not doing either of the two, you may find me reading (mostly self-improvement books), travelling or simply creating a masterpiece on my canvas. I am always looking forward to having an insightful conversation with exchange of great knowledge. So please feel free to get in touch with me through LinkedIn.

Experience

9 yrs

Total Experience

1 yr 3 mos

Average Tenure

1 yr 11 mos

Current Experience

Whatfix

UX Writer Specialist

Jul 2024 – Present · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

Lexiconn

Senior UX Writer

Apr 2023 – Jul 2024 · 1 yr 3 mos

Web Content WritingUser Experience WritingUser Experience (UX)Content ManagementFinTech

Freelance

UX Designer & UX Writer

Jun 2022 – Mar 2023 · 9 mos

Coditas

Associate UX Designer & UX Writer

Apr 2022 – Jul 2022 · 3 mos

Designed a mobile app on professional services (door step blue collar services) by conducting the five stages of the Design Process viz. Research, Analysis, Define, Ideate and Design

WireframingCreativity SkillsFigmaResearchAdobe IllustratorUser Personas+8

Career break

Career transition

Sep 2021 – Mar 2022 · 6 mos

Seven months of self studying UX & UI designing through various online courses in order to transition my career into design industry.

Jumeirah hotels & resorts

4 roles

Duty Manager - Front Desk and Guest Relations

Promoted

Aug 2020 – Aug 2021 · 1 yr · Dubai, United Arab Emirates · On-site

My job responsibilities include the below-
Head departmental trainer - scheduled and conducted trainings & coaching of existing employees as well as managed the onboarding of new employees
Overseeing engineering and maintenance work in different areas of the property
Purchase requisition and inventory management
Provide value-added client service through resourceful handling of guests' special and unique requests to ensure superior quality stay & exceeded guest expectations
Handling guest complaints efficiently.
Supervising and training front desk agents
Managed the upsell revenue and incentive for the department
Creating personalized special occasion arrangements thereby, ensuring the most memorable experience for the guests.

LeadershipInventory ManagementTime ManagementEmployee TrainingProblem SolvingBuilding Maintenance+1

Supervisor - Front Desk & Guest Relations

Jan 2020 – Jun 2020 · 5 mos

Rooms Controller

May 2019 – Jan 2020 · 8 mos

My job responsibilities included the below-
Managed an inventory of 400+ rooms, 20+ royal residences and an average of 800+ guests daily along with special requests of VIP guests and corporate CEOs
Monitored the house count, verified credit, and ensured rooms are blocked correctly prior to guest arrival
Introduced new procedures to assist with providing a flawless arrival experience, by providing front desk agents with more upgradable rooms which resulted in an increase in revenue by 100,000 AED
Organized group arrivals and met with conference service manager to ensure all arrival details of group
Established strong relationships with all hotel support departments to communicate daily needs of front
Key Driver of upsells and delivered training to the front desk agents on the upselling techniques
Set the upsell targets on monthly basis as per the history and forecast

Creativity SkillsProblem Solving