Sep 2017 – Sep 2018 · 1 yr · United States

• Facilitated exceptional experiences for customers by understanding their objectives and helping to drive adoption of core functionality. Primary trainer and implementation specialist for onboarding of new accounts.
• Worked with customers to establish critical goals, and other key performance indicators and helped customers in achieving their goals.
• Trusted advocate for customer needs and manager of account escalations using Zendesk, with a 100% positive rating average.
• Represented ODILO in multiple industry conferences, performing product demos to prospective customers and delivering value to current customers with refresher training in multiple languages.
• Developed and executed seven seasonal marketing campaigns including social media strategies cross-platform (Facebook and Twitter), in innovative and strongly engaging ways

Jan 2017 – Apr 2017 · 3 mos · San Francisco Bay Area

• Facilitated and maintained effective communication between the Atom text editor developers team and the Atom Open-Source community of over a million users.
• Triaged issues in Atom’s repositories, reproducing bug reports, aids in prioritization and execution of feature requests.
• Created comprehensive technical release notes for the Atom blog.

Jul 2015 – Dec 2016 · 1 yr 5 mos · Greater Orlando

• Responsible for the general operations of the Construction division, including management of all accounts. Exceeded expectations in REO rehabilitation projects; raising the company’s Fannie Mae rating score to an all-time high.

Nov 2014 – Jul 2015 · 8 mos · CSS Remote

• Provided account and application support to customers, specifically regarding software functionality and troubleshooting of system configuration

May 2007 – Oct 2013 · 6 yrs 5 mos · Louisiana, United States

• Opened, advertised and promoted three state-of-the-art health clubs. Healthy lifestyle evangelist, promoted programs to encourage healthy choices among members

Nov 2005 – Jun 2007 · 1 yr 7 mos

• Responsible for all transactions, orders, inquiries and overall logistical support for global war on terror operations

Nov 2004 – Nov 2005 · 1 yr · Fort Polk, Louisiana, United States

• Responsible for the implementation and fielding of training system MILES 2000 and hand receipt holder for over 4.5 Million dollars’ worth of property.

Mar 2003 – Sep 2004 · 1 yr 6 mos · Fort Polk, Louisiana, United States

• Provided technical and tactical expertise for scenario development to include development, updating and briefing of the scenario. Maintained accountability of over 100 deliverable products.

Apr 1999 – Apr 2003 · 4 yrs

• Primary aid to the Regimental Command Sergeant Major and Executive officer for a Cavalry unit with over 4,000 soldiers.