Apr 2024 – Present · 2 yrs 1 mo

• The importance of building and maintaining proactive and resilient client relationships is emphasized. It underscores a dedicated approach to exceeding both contractual obligations and key performance indicators (KPIs) for every client. By consistently providing exceptional service that surpasses client expectations, the goal is to foster lasting client loyalty and enduring partnerships. As a Facilities Manager, I guarantee the efficient and safe operation of a building. My responsibilities encompass a wide range of duties, including site management, regulatory compliance, planning, maintenance, and safety. Additionally, I oversee vendor relationships, coordinate with partners, and generate reports. Furthermore, I may manage energy consumption, sustainability initiatives, risk assessment, and staff oversight to ensure optimal building performance.
• Financial management encompasses the comprehensive oversight of budgetary processes, rigorous control of expenditures, meticulous financial forecasting, strategic allocation of capital resources, transparent financial reporting, efficient management of accounts payable, and strict adherence to regulatory compliance. The implementation of effective financial management practices is paramount to ensuring an organization's financial stability, fostering its competitive advantage, and securing its sustained viability over the long term.
• I lead and manage a high-performing, service-oriented team. I'll foster a supportive environment and provide comprehensive onboarding and training. I prioritize collaboration, quality, performance management, and professional development. Additionally, I'll represent JLL with facilities leadership, upholding our core values.

Oct 2019 – Apr 2024 · 4 yrs 6 mos

• Site management involves overseeing all aspects of a location to ensure it runs smoothly, efficiently, and legally. This includes maintaining and enforcing company policies and procedures amongst staff and visitors, supporting new projects and initiatives through collaboration and resource management, optimizing all site operations through the development and implementation of efficient processes, and overseeing vendor and procurement needs through contract negotiation and order management.
• Responsible for safety compliance, internal coordination, project implementation, record maintenance, emergency response planning, permit support, landlord liaison, and operational assistance for moves, events, and building operations.
• Spearheaded the strategic management of financial objectives, encompassing meticulous budgeting, vendor financial oversight, and comprehensive capital planning. Played a key role in fostering a high-performance culture through active engagement in performance development initiatives and collaborative goal setting.
• Demonstrated excellence in leadership and staff management through the construction and direction of a high-achieving team. Concentrated on team development, training, and the cultivation of a cooperative working atmosphere. Essential duties encompassed performance assessment, career advancement, and site operational oversight, all directed towards the execution of outstanding events.

May 2017 – Sep 2019 · 2 yrs 4 mos

• I was assigned as the Colombia Coordinator during Google's transition to JLL as a Facilities Management provider. This new role required alignment with the USA and Canada, which meant incorporating their processes, methods, and reports into Colombia's operations. This included managing the annual budget, improving contracting and equipment maintenance processes, and overseeing the facilities assistant and their action plan for the janitorial and maintenance team. Throughout this process, I always strived to create the best events for our customers while implementing improvements that promoted Google's active culture.
• A Facilities Maintenance Specialist with responsibility for the comprehensive maintenance of both interior and exterior building components. This includes proactive and reactive maintenance pertaining to lighting, plumbing, mechanical, and electrical systems, flooring, roof repairs, and other tasks as directed. Demonstrated ability to efficiently manage work order queues for Google Facilities, resolving both reactive and proactive task. Proficient in project management, encompassing the planning, execution, and finalization of minor and major projects within defined deadlines and budgetary limitations. Capable of collaborating effectively with Google project managers and liaising with landlords on daily operational matters. Committed to upholding Google's safety and health standards by ensuring building adherence to local fire and safety codes and conducting rigorous due diligence regarding facilities safety regulations.

Jan 2015 – May 2017 · 2 yrs 4 mos

• I executed extensive facility management, which entailed constant facility oversight and partnership with property managers on daily procedures. These procedures involved acquiring property goods and services, initiating purchase orders, administering bid proposals and service/construction agreements, and handling financial transactions related to accounts. Furthermore, I acted as the primary liaison for conference services, particularly in sites lacking local resources. Adhering to the public Institutes framework, I actively collected customer feedback to uphold consistent service quality. In my capacity as Facilities Coordinator, I collaborated effectively with engineering teams, external suppliers, the client team, and other stakeholders to achieve all critical performance targets stipulated in the master service agreement.