Andrew McCarl, CISSP®, PMP®, ICE-CCP®

Product Manager

Overland Park, Kansas, United States25 yrs 4 mos experience

Highly Stable

Key Highlights

Expert in developing psychometrically sound certification exams.
Passionate about knowledge sharing to drive organizational performance.
Skilled in both project management and instructional design.

Stackforce AI infers this person is a Certification and Knowledge Management expert in the SaaS industry.

Contact

Skills

Core Skills

Certification DevelopmentProject ManagementContent CreationKnowledge Management

Other Skills

Interpersonal SkillsTime ManagementOrganization SkillsTeam BuildingInfluitiveClient AdvocacyWeb ConferencingTraining DeliveryPerformance MetricsContent Management Systems (CMS)Oral CommunicationCustomer SupportEducationMultiple Projects SimultaneouslyAgile & Waterfall Methodologies

About

With years of expertise in technical learning, knowledge management, and certification development, I strengthen organizations through developing, sharing, and validating knowledge. My experience encompasses strategic planning, project management, content governance, client advocacy, and IT security—all reflected in my work designing rigorous certification exams, implementing Knowledge-Centered Service methodologies, and creating engaging learning content. My blend of technical knowledge (CISSP®), project management (PMP®), and instructional design enables me to build programs balancing rigor with practical application. I'm passionate about creating environments where knowledge sharing transforms organizations—reducing costs while increasing individual and organizational performance. I remain dedicated to empowering people through knowledge, enabling them to achieve their potential and drive organizational excellence.

Experience

25 yrs 4 mos

Total Experience

24 yrs 4 mos

Average Tenure

1 yr

Current Experience

Isc2

Exam Content Developer

May 2025 – Present · 1 yr

Servicenow

Technical Certification Developer

Mar 2025 – May 2025 · 2 mos · Remote

Interpersonal SkillsCertification Development

Ibm

4 roles

Certification Exam Project Manager

Promoted

Jan 2021 – May 2025 · 4 yrs 4 mos

PROJECT MANAGEMENT: Leveraged predictive and agile project management practices to lead projects developing successful high-stakes exams.
CONTENT CREATION: Coordinated, curated, edited, and corrected content, including sample guides, tests, learning and promotional materials, to improve understanding.
TEAM BUILDING: Provided servant leadership and coaching for cross-functional Subject Matter Expert teams, fostering interactive, collaborative, value-focused teamwork.
PROCESS IMPROVEMENT: Continually improved processes to streamline workflows, ensuring quality control, delivering value, and supporting effective knowledge transfer.
SUBJECT MATTER EXPERT: Expert in developing psychometrically sound and legally defensible Certification exams throughout their lifecycle. Participated in the development and promotion of industry standards as part of IT Certification Council.

Time ManagementOrganization SkillsProject ManagementContent Creation

Learning Content Developer

Jan 2018 – Jan 2021 · 3 yrs

CONTENT CREATION: Designed and delivered impactful training for technical learning, sales enablement, and Higher Education to enhance engagement and knowledge retention.
KNOWLEDGE MANAGEMENT: Managed content in several learning management systems, performing content gap analysis, performance analysis, and lifecycle maintenance to increase relevance.
CLIENT ADVOCACY: Implemented, integrated, maintained, administered, and developed an online client advocacy program for IBM Security for over 7,000 members.
SOCIAL RESPONSIBILITY: Created a series of educational learning portals for HBCU schools as part of IBM’s partnership in the White House Initiative, driving increased accesses and participation.
SUBJECT MATTER EXPERT: Skilled in course development using various learning management systems (Moodle, Seismic), video (Camtasia), audio (Audition, Audacity), and graphic tools (Corel, Adobe) to implement instructional design methodologies.

InfluitiveTime ManagementContent CreationKnowledge Management

Knowledge Manager and KCS Lead

Promoted

Jan 2015 – Jan 2018 · 3 yrs

Successfully led the adoption of Knowledge-Centered Service (KCS) methodology across IBM Security Customer Support, increasing user satisfaction and self-sufficiency.
Empowered Technical Support to effectively share knowledge through training development, tooling design, and cultural change, resulting in improved content delivery, promotion, and maintenance.
Designed and delivered actionable individual scorecards and monthly executive level operational metrics reports.
Reduced Technical Support costs through client case deflections and increased organizational knowledge retention.

InfluitiveTime ManagementKnowledge Management

Advanced Technical Support

Jan 2001 – Jan 2006 · 5 yrs

Time ManagementTraining Delivery

Ibm

Knowledge Manager

Jan 2004 – Jan 2015 · 11 yrs

Drove knowledge management excellence by creating, capturing, curating, and organizing content, enhancing the technical support knowledge base for improved accessibility and efficiency.
Implemented KCS as a key project team member and KCS Champion for several IBM Information Management support groups.
Edited, published, and maintained technical support content for internal and external use.

Time ManagementWeb ConferencingKnowledge Management