Dec 2020 – Mar 2022 · 1 yr 3 mos · Remote

• Building programs to engage and delight our community members on github.community.

Sep 2019 – Dec 2020 · 1 yr 3 mos · Remote

• Building strategy for our GitHub Community Forum reviewing analytics and creating programs for our most active users.

Feb 2017 – Sep 2019 · 2 yrs 7 mos · Remote

• On the team that built and launched the GitHub Community Forum, a place for people to connect and grow together.
• Manage the online community while focusing on building user engagement and growth.
• Leading projects from ideas to launch to create great moments for our customers.

Dec 2014 – Feb 2017 · 2 yrs 2 mos · Remote

• Marketing consultant and manager for client projects and SaaS products. Orchestrating
• priorities weekly for each, continually advancing to the next milestone or growth point.
• Directing team of designers and developers ensuring requirements are being met and
• simultaneously keeping in mind marketing implications of the end product. Maximizing
• team efficiency and delivering projects on time, on budget and within scope. Advising
• current community of launched products and resolving any technical questions. Tight
• communication with all stakeholders and attention to detail attribute to many successful
• projects.
• Marketing
• Identifying strategy to build the community for new brands; remotejobs.com, faithmade.com, and plan for implementation.
• Coordinate editorial calendar and manage a team of writers to create engaging and valuable content for products.
• Create and present webinars while converting attendees into paying customers.
• Community Management
• Connecting with community as a friend and supporting their ideas with functionality.
• Create documentation and videos to provide a home run rather than a headache when learning a new product.
• Educating customers how to use WordPress more effectively interacting in Help Scout and Intercom.
• Revitalized support channel, decreasing response time and increasing customer happiness.
• Product Management
• Oversee and manage GitHub repositories defining the milestones of each release cycle.
• Specifying use cases, testing accordingly while creating documentation.
• Acting as an advocate for the developers understanding the challenges they may face.
• Stats
• 5 different Products managed
• Numerous Client Projects successfully managed
• Up to 3 different Support Channels managed at one time with questions / issues coming in daily triaging those to the development team.

Mar 2014 – Dec 2014 · 9 mos · Remote

• Hired to create and implement marketing plans for the product side of the company,
• primarily the WordPress theme shop, UpThemes.com. Project managed new themes within GitHub defining milestones and keeping new products on schedule. Once themes were launched supervised customer support and triaged issues to be fixed in a timely manner. Researched each target audience and learned where a campaign would be most effective. Strategized new ways to engage customers to turn them into advocates.
• Engaged audience by running contests, twitter campaigns, interacted with
• influencers and other strategies to promote brand loyalty.

Jul 2013 – Mar 2014 · 8 mos

• Created the digital strategy for Full Sail University Career Development. Implemented strategies to build awareness of the value of career development while creating an engaged online community of students and graduates that create prepared employees and advocates to upcoming graduates.
• Defined content strategy while establishing a voice and setting the tone for
• Career Development and Alumni Network.
• Monitored site metrics, collected community insight, and recommended
• strategies to implement and adjust accordingly to increase traffic, time on site,
• and conversion rates of engagement with Career Development and alumni
• events.
• A member of the university-wide editorial team to ensure content goals were
• being achieved through all channels. Consistently, learned from all communities
• of what topics brought the most engagement.

Feb 2011 – Jul 2013 · 2 yrs 5 mos

• Mentored students and graduates into a thriving transition from university studies to working
• in the Web Design & Development and Internet Marketing industries. Utilized first-hand
• digital agency experience to guide students with digital strategies in the areas of mobile,
• social, and web. Attended industry conferences to stay up to date as well as create and
• maintain industry relationships.
• Connected students to employers and consistently had the highest percentage of
• students hired prior to graduation.

Mar 2009 – Feb 2011 · 1 yr 11 mos

• Initially hired as a project manager, a love for development and the development of processes quickly lead to management of a development team.
• Worked with up to eight web developers at a time to ensure each project would be delivered on time. Oversaw all of the development projects of each website functionality piece to quality assurance within the interactive agency.
• Managed approximately 40 development projects monthly including 15 brand new sites with multiple modules and functionality pieces.
• Established the timeline and launch date for each development project keeping in mind client needs, developer timelines, and allocations.
• Organized each functionality piece to communicate the goal of the user experience. Continued a great working relationship with developers to relay any change in schedule.
• While deploying client development projects, continued to improve proprietary content management system,'o2', to create new functionality ensuring user-friendly modules and onsite editing.

Mar 2008 – Mar 2009 · 1 yr

• Managed multiple website projects in a fast paced and deadline driven interactive agency ranging from redesigns, new sites, functionality, and development to meet the clients needs. Worked on projects from proposal, to statement of work, to creating the waterfall or agile workflow, working with developers to ensure projects were completed on time and within budget.
• Orchestrated each project to run smoothly by developing strong working relationships with the designers and developers while communicating the client goal for each project.
• Once development was complete testing and quality assurance took place to ensure all functionality worked flawlessly. Trained the client on how to edit and maintain their newly launched website by introducing the content management system created by developers of Oxiem.

Jan 2005 – Mar 2008 · 3 yrs 2 mos

• Assisted in marketing to large companies creating a technology park (Nextedge Applied Research and Technology Park) in our community to boost local economy and create job opportunities for the future.
• Supported the development of the technology park built as a cultural landscape to applied research and technology.