Nov 2013 – Oct 2021 · 7 yrs 11 mos · Bengaluru Area, India

• Domain experience in Retail Banking (Wells Fargo).
• Good knowledge of Unix Shell scripting.
• Intermediate knowledge on Oracle SQL.
• Good Knowledge in Splunk , creating alerts , dashboards etc.
• Good knowledge in application performance monitoring tools like App Dynamics.
• Basic knowledge in Python Programming
• Technical Lead . leading a team of 20 members in bangalore
• Batch Job Monitoring using autosys.
• Splunk to netcool integration and migration.
• Auto heal of alerts using ansible playbook with the help of ansible team
• Knowledge on GIT as Sourcecode repository.
• Implemented SRE framework in various Crown Jewel Applications
• Knowledge of Enterprise pipeline using Continous Integration tools Jenkins
• Acting as a SME for multiple applications.
• Knowledge on Dev-ops tools and Methodology.
• Certificate Management activities, Application Support, Middle ware support, Batch monitoring, Incident management,
• Attending production calls, troubleshooting the application and resolving bugs. Root cause analysis and preventive action.
• Identifying toils and repetitive tasks and how they can be automated.
• SLI metrics determined for Crown Jewel Apps on Traffic,Latency,Saturation and Error Budget.
• Participated in numerous production deployments .
• Participated in enterprise wide BCP for various middleware applications.
• Well aware of Remedy, ITSM and Change management ticketing tools.

Feb 2013 – Oct 2013 · 8 mos · Bengaluru Area, India

• Centralized support tool [REMEDY] where Incidents are queued up on a daily basis. Incidents are picked up and resolved depending on severity of its priority.
• Coordinating with different support and development teams to resolve the issues.
• Monitoring and diagnosis of database and system performance through monitoring alerts.
• Writing Unix-shell scripts with SQL Queries to clear data corruptions, frequently occurring issues automatically and for automating manual work that needs to be carry out daily.
• Carrying out monthly releases to deploy projects and fixes in Live environment. Raising change requests for deploying any changes in Live.
• Taking up Oncall during out of office and weekends to handle any high priority issues and keeping system UP 24*7.
• Available to work under the environment of pressure and criticality during high priority issues.

Jan 2011 – Jan 2013 · 2 yrs · Bengaluru Area, India

• Centralized support tool [REMEDY] and HP Service Manager 9 where Incidents are queued up on a daily basis. Incidents are picked up and resolved depending on severity of its priority.
• Coordinating with different support and development teams to resolve the issues.
• Monitoring and diagnosis of database and system performance through monitoring alerts.
• Identifying common pattern of issues and taking responsibility to deliver fixes by raising problem records against L3 and development team.
• Writing Unix-shell scripts with SQL Queries to clear data corruptions, frequently occurring issues automatically and for automating manual work that needs to be carry out daily.
• Debugging the java code if need arises and handling exceptions.
• Carrying out monthly releases to deploy projects and fixes in Live environment. Raising change requests for deploying any changes in Live.
• SPOC for MNP IT-Support of Orange UK.
• Taking up Oncall during out of office and weekends to handle any high priority issues and keeping system UP 24*7.
• Available to work under the environment of pressure and criticality during high priority issues.

Feb 2009 – Jan 2011 · 1 yr 11 mos · Bengaluru Area, India

• . Was responsible for monitoring all the servers..
• Daily Health check of the system and monitoring the disk space usage.
• Maintaining the files in unix and providing support to the Extensity Product info tool.
• Handling Various desktop issues.