May 2024 – Jun 2024 · 1 mo

• ● Worked on the dealership channel of four wheeler Motor Insurance Segment.
• ● Identified and addressed technical glitches in dealership insurance portals, improving system reliability and user experience for insurance executives and customers.
• ● Proposed and facilitated the implementation of customer data segregation and filtering system for renewal cases within the dealership portal, enhancing follow-up efficiency and accuracy.
• ● Analyzed the premium pricing, claim ratios and customer preferences for 10+ dealerships across Mumbai.
• ● Contacted 100+ Customers to gather firsthand insight into their insurance purchasing behaviour and preferences.
• ● Utilized data from customer interaction to identify and address pain points leading to improved sales.
• ● Compiled and analyzed data on insurance policy renewals, discount offerings, and customer feedback, creating detailed performance charts and reports to support strategic decision-making.
• ● Performed a comparative analysis of discount offerings from five insurance companies of Hyundai’s Insurance Broking Portal (SMC), visualizing the data to highlight competitive advantages and areas for improvement.

Feb 2024 – Mar 2024 · 1 mo

• ● Implemented a customer-centric service approach, enhancing customer satisfaction through tracking and analysis of customer feedback and machine performance especially in Transit Mixer and Boom Pump segment.
• ● Identified and addressed key emotional and soft factors vital for customers to tailor product presentations and enhance brand perception for stronger customer relationships and increased brand loyalty.
• ● Collaborated cross-functionally with internal stakeholders, including operators, purchase teams, and site teams, to identify and define internal success parameters, ensuring operational excellence across teams.
• ● Acquired invaluable insights in B2B customer service, CRM, and customer delight, demonstrating adeptness in fostering robust client relationships through practical learning experiences.

Jul 2021 – Aug 2021 · 1 mo

• ● Conducted extensive research and brainstorming sessions to identify “New Age Career” opportunities aligned with dynamic industry requirements.
• ● Analyzed findings across multiple parameters to refine and select the most relevant options for increased relevance.
• ● Compiled and finalized a comprehensive secondary research report, and meticulously crafted a presentation deck to summarize key insights.
• ● Developed strategic expansion plans for the targeted sector, incorporating both global and Indian perspectives to achieve a competitive edge.

Aug 2020 – Nov 2020 · 3 mos

• ● Conducted in-depth research on the "social impact investing" sector and identified key parameters used by leading social VC funds globally.
• ● Evaluated and shortlisted potential organizations from a comprehensive database based on donation volumes and CSR funding.
• ● Enhanced clients' social media marketing strategies by designing vivid graphics and crafting engaging content.
• ● Recruited and managed campus ambassadors from colleges across India to promote the firm and maintain a consistent brand image.