Anitha KishoreKumar

Product Manager

Chennai, Tamil Nadu, India11 yrs 5 mos experience
Highly StableAI Enabled

Key Highlights

  • 10+ years in product management and strategy.
  • Expert in CRM ecosystems and user-centric product design.
  • Proven track record of enhancing user experiences and driving engagement.
Stackforce AI infers this person is a Product Management expert in Fintech and Telecom industries, specializing in user experience and strategic product development.

Contact

LinkedIn

Skills

Core Skills

Product ManagementUser Experience (ux)Digital StrategyGo-to-market StrategyProduct OperationsStakeholder ManagementIt Business AnalysisDevopsOperations Management

Other Skills

A/B TestingArtificial Intelligence for BusinessB2CBacklog ManagementBusiness Case PreparationBusiness OwnershipBusiness-to-Business (B2B)Client RelationsCloud AdministrationCompetitive AnalysisCorporate GiftsCross-functional Team LeadershipCryptocurrencyCustomer Satisfaction (CSAT)Dashboard Metrics

About

I thrive on challenges, tell me “no” and I’ll find a way to turn it into a “hell yes.” A tech enthusiast and a strategist, I’m passionate about building products that don’t just meet market standards but raise the bar. My obsession? CRM ecosystems and product experiences that feel like they were tailor-made for the user. With 10+ years of navigating cross-functional teams, scaling products, and driving end-to-end deliveries, I’ve grown into Product Management who’s not afraid to get my hands dirty while keeping an eye on the bigger picture. Currently collaborating with brilliant minds at Verizon (Telecom) as a Senior Product manager (Contract), after scaling product success stories at (Fintech) - - PayPal, FYNXT, Standard Chartered and more. When I'm not in product mode, you’ll find me rallying on a badminton court, throwing a jab in boxing class, chasing sunrises on solo backpack trips, or binge-watching series. I’m actively seeking opportunities to work with dynamic teams across various domain on products that challenge the norm and shape what’s next. Let’s connect…….the best stories start with a conversation. What I Can Help You With: (Freelancing) - Product , UX Strategy & Consultation - User Flows, Wireframes, and Detailed Use Cases - UI Design using Figma - Design Systems, Style Guides - Logo Designs, PPTs & Casestudies Availability: - Remote (anywhere) - In-person (Chennai) Pricing: Reach out - - let's chat about your project and take it from there!

Experience

11 yrs 5 mos
Total Experience
1 yr 11 mos
Average Tenure
1 yr 6 mos
Current Experience

Verizon

Senior Product Manager - Contract Role

Dec 2024 – Present · 1 yr 6 mos · India · Hybrid

  • Login & Authentication Platform Modernization at
  • Verizon (via Incedo)
  • Led enhancements to Verizon’s enterprise login system by resolving
  • authentication issues, driving VoC-based improvements, and launching a new SSO module. Collaborated with cross-functional teams, created user stories, monitored metrics, and delivered technical documentation to
  • support secure and seamless user access.
  • Led end-to-end implementation of a new Single Sign-On
  • (SSO) module, improving enterprise user access
  • experience and increasing successful login rates by
  • 40%.
  • Resolved over 120+ critical login and authentication
  • issues by analyzing Voice of Customer (VoC) data, reducing login-related complaints by 35% across
  • enterprise users.
  • Monitored KPIs and login performance metrics,
  • identifying bottlenecks and driving optimization
  • strategies that resulted in a 25% reduction in
  • authentication failures.
  • Collaborated with cross-functional teams (design, development, QA) and conducted weekly VoC feedback
  • calls, improving issue turnaround time by 30% and
  • boosting customer satisfaction.
Product ManagementProduct Road MappingUser Experience (UX)Dashboard MetricsCustomer Satisfaction (CSAT)login and authentication+7

Fynxt

Product Manager

Apr 2024 – Dec 2024 · 8 mos

  • SaaS Platform for Brokers at FYNXT
  • Developed and scaled a B2B SaaS platform catering to brokers in the
  • FX, CFD, and cryptocurrency markets, providing tools for CRM, IB
  • (Introducing Broker) management, rebate reconciliation, and third- party integrations such as VOIP and PSP systems.
  • Managed CRM tools for brokers, enhancing client
  • onboarding and management efficiency, contributing
  • to 3X more customer engagement and better
  • retention.
  • Facilitated feedback loops with enterprise clients, continuously refining products to maintain competitive
  • edge, resulting in a 30% improvement in product
  • performance and a 25% reduction in customer
  • complaint.
Product AnalysisProduct OperationsDigital StrategyProduct ManagementBacklog ManagementB2C+4

Mystique gifts

Professional Freelancer

Feb 2024 – Jun 2024 · 4 mos · Chennai, Tamil Nadu, India

Digital StrategyMarket ResearchDigital MarketingCompetitive AnalysisPresentationsCorporate Gifts

Paypal

Product Manager

Dec 2020 – Mar 2024 · 3 yrs 3 mos · Chennai, TN, India

  • Buy Now, Pay Later (BNPL) Product at PayPal
  • Led the product lifecycle and strategic direction of PayPal's BNPL (Buy
  • Now, Pay Later) product, serving large-scale enterprise customers
  • including major retailers and financial institutions. This product was aimed at enabling seamless deferred payments for millions of users and scaling the transaction volumes across PayPal’s ecosystem.
  • AI-powered Chatbot and ServiceNow Ticketing
  • System at PayPal
  • Developed and implemented an AI-powered chatbot to streamline
  • customer support for enterprise clients, along with an internal
  • ServiceNow ticketing tool to manage high-volume service requests within PayPal.
  • Collaborated with enterprise clients to align BNPL
  • product features with their payment processing needs, resulting in a 28% increase in BNPL payments and
  • expanded merchant adoption at PayPal
  • Led integration of BNPL into existing enterprise
  • payment systems, enhancing user experience and
  • increasing payment flexibility for 300K+ merchants.
  • Defined and executed product roadmaps based on
  • client feedback, industry trends, and competitive
  • analysis, ensuring timely delivery and 1.85x growth in
  • active accounts.
  • . Designed an AI-powered chatbot to automate
  • repetitive customer service queries for enterprise
  • clients, improving response times and reducing manual
  • effort by 30%.
  • Led SaaS product development for financial
  • institutions and brokers, driving the integration of VOIP
  • and PSP (Payment Service Providers), which improved
  • client onboarding and scaled operations, leading to a
  • 15% increase in sales.
Product OperationsProduct AnalysisGo-to-Market StrategyProduct ManagementFeature PrioritizationBacklog Management+6

Standard chartered bank

Product Owner

May 2020 – Dec 2020 · 7 mos · Chennai, Tamil Nadu, India

  • Legacy Banking System Modernization at Standard
  • Chartered Bank
  • Worked on transitioning and improving the legacy banking system of
  • Standard Chartered Bank, focusing on enhancing the stability and
  • functionality of the platform for their enterprise clients.
  • Modernized a legacy banking system at Standard
  • Chartered Bank, improving UI/UX for enterprise
  • customers, reducing downtime by 40%, and increasing
  • system usability.
Product OperationsProduct AnalysisA/B TestingLive UpgradeLegacy SystemsStakeholder Management+3

Hcl technologies

Senior Business Analyst

Apr 2018 – May 2020 · 2 yrs 1 mo · Chennai Area, India

  • Optimized the ServiceNow internal ticketing system, enhancing workflow management for enterprise
  • support teams, which cut response times by 25%.
  • Developed comprehensive technical documentation
  • (PRD, FRD, FSD) to align product features with
  • stakeholder requirements, ensuring smooth feature
  • integration.
IT Business AnalysisProduct AnalysisProduct OperationsBusiness Case PreparationStakeholder ManagementLegacy Systems+8

Cognizant

Senior System Engineer

Dec 2014 – Apr 2018 · 3 yrs 4 mos · Chennai Area, India

  • worked for 3 different clients:
  • Wellington management company
  • Realogy
  • Ralph Lauren Company
DevOpsProduct OperationsOperations ManagementSystem Center Configuration Manager (SCCM)NetworkingPython (Programming Language)+6

Education

Anna University Chennai

Bachelor of Technology - BTech — Information Technology

Aug 2010 – Aug 2014

Anitha KishoreKumar - Product Manager | Stackforce