Nov 2022 – Mar 2023 · 4 mos · Bengaluru, Karnataka, India · On-site

Jul 2021 – Nov 2022 · 1 yr 4 mos · Singapore · Hybrid

• Shopee is the leading e-commerce platform in Southeast Asia and Taiwan
• Managed end-to-end feature development by conducting market benchmarking, writing BRDs, iterating for best solution with product & business teams, develop & coordinate UAT tests, report/feedback bugs, & monitoring metrics post-launch
• Launched custom routing feature to lower payments processing costs, while maintaining SR
• Executed payment method launches, negotiated commercial terms, ensured regulatory compliance to payments mandates by working with multiple internal & external stakeholders such as product, engineering, sales, operations, legal & CS teams
• Rolled out product initiatives/enhancements to increase payment success rate by 5%, optimize processing costs, lower payment fraud, & improve buyer experience using data backed feedback from buyer
• Automated data reporting for payment performance using SQL/Python. Used data to investigate issues, optimize payment cost, validate hypothesis & conduct root-cause analysis
• Mentored junior associates in the team to get them familiar with internal processes & payments domain
• Supported regional payment partner engagement/relationship with focus on expanding payments acceptance

Jul 2019 – Jul 2021 · 2 yrs · Singapore

• Point of contact for low-end LaserJet & legacy printing systems line of products, playing multiple roles such as business analyst, product manager/product owner
• Generate weekly/monthly reports from web reviews/ratings, surveys, repair/call centre data to monitor product performance, identify top pain points for consumer & support customer experience/OOBE enhancement initiatives worldwide
• Worked cross-functionally with marketing/operations/R&D teams to analyse product quality issues, recommend resolution strategies, bring down warranty costs, & transfer these learnings into future product development
• Tools used for analysis & reporting: SQL, Excel, Python, Power Point, JMP, Tableau, PowerBI

Aug 2018 – Jun 2019 · 10 mos · Singapore

• Developed a data visualization tool in Python(DASH Plotly) from scratch & wrote SQL queries, to proactively monitor production data in the assembly line using statistics, standardize reporting & save 4 man days/month for a team of 10 engineers
• Prepared proof of concept for predictive quality on assembly line for early detection of faulty product by building random forest classifier and feature extraction systems, resulting 5% increase in yield
• Collaborated with product/process engineers & senior management to define specifications and ensure business alignment
• Authored papers for HP’s internal international conference for “Predictive Quality for Structural Adhesives” and “Smart Manufacturing Statistical Tool”

Aug 2016 – Dec 2017 · 1 yr 4 mos · Bengaluru Area, India

• Delivered end-to-end testing framework for financial data web scraping service
• Created a proof of concept using ML classification techniques for automating high manual scraping efforts required for identification of appropriate web pages, navigation and data extraction from financial & banking websites
• Investigated service logs, for infrastructure/performance tracking and root cause analysis

Jul 2015 – Dec 2015 · 5 mos · Hyderabad Area, India

• Built a Target (Sales & Market) Intelligence tool, for extracting marketing & sales leads from social media & news data
• Developed a tool for centralisation of customer data for various products

May 2014 – Jul 2014 · 2 mos · Grasim, Nagda Area, India

• Developed solution for analysis of demographic data