Ankit Choudhary

Operations Associate

Sahibzada Ajit Singh Nagar, Punjab, India4 yrs 7 mos experience
Most Likely To Switch

Key Highlights

  • Promoted to Subject Matter Expert within 12 months.
  • Improved issue-resolution throughput by ~20%.
  • Maintained 100% SLA compliance in high-pressure environments.
Stackforce AI infers this person is a remote Operations and Property Management professional with expertise in client services and procurement.

Contact

LinkedIn

Skills

Core Skills

Vendor ManagementOperations ManagementClient ServicesProcurement ManagementCustomer Service OperationsClient Relations

Other Skills

Board CommunicationsBoard SupportBudgetingCC&R ComplianceChatCommunicationConstruction Site InspectionsCustomerCustomer Experience ManagementCustomer InteractionCustomer SatisfactionCustomer Satisfaction (CSAT)Customer ServiceCustomer Service ManagementCustomer Service Representatives

About

Hi, I’m Ankit Choudhary, a remote-first Operations & Property Management professional with hands-on experience supporting U.S. community associations (HOAs), federal procurement projects, and high-volume customer service teams. I’m skilled at vendor coordination, CC&R and Davis-Stirling compliance, board communications, and streamlining remote workflows to improve response time and client satisfaction. At Virtual Admins I was promoted to Subject Matter Expert within 12 months after improving issue-resolution throughput by ~20% and leading vendor negotiations that reduced turnaround delays. Previously, I managed RFIs/RFQs/RFPs for federal projects (SEWP NASA) and maintained 100% SLA compliance in high-pressure environments. I’m actively seeking full-time remote opportunities in operations, client success, property management, or procurement — open to companies worldwide. If you need a reliable, detail-oriented remote teammate who can work overlap hours with U.S. clients and scale processes, let’s connect. 📧 ankitchaudhary4748@gmail.com - LinkedIn DM welcome.

Experience

4 yrs 7 mos
Total Experience
1 yr 6 mos
Average Tenure
2 yrs 3 mos
Current Experience

Virtual admins

2 roles

Subject Matter Expert

Promoted

Mar 2025 – Present · 1 yr 3 mos

  • Promoted to SME within 12 months for consistently exceeding KPIs and client satisfaction targets.
  • Lead maintenance and vendor management for multiple California HOA clients; negotiated service SLAs and tracked vendor performance.
  • Mentor and onboard junior associates - created process docs and checklists that improved team response time.
  • Manage board communications, prepare meeting minutes (MOMs), and ensure CC&R/Davis-Stirling compliance.
Vendor ManagementBoard CommunicationsVendor CoordinationCC&R ComplianceDavis-Stirling ComplianceOperations Management

Client Service Associate

Mar 2024 – Present · 2 yrs 3 mos

  • Managed day-to-day HOA operations: assessments, homeowner queries, vendor coordination, and board support.
  • Streamlined issue resolution process, improving resolution time by ~20%.
  • Prepared board meeting materials and maintained accurate records for client review.
  • Recognized as Employee of the Month (Dec 2024, May 2025) for performance excellence.
Vendor CoordinationIssue ResolutionBoard SupportClient RelationsClient ServicesOperations Management

Napcloud

Customer Support Associate

Dec 2022 – Feb 2024 · 1 yr 2 mos · Sahibzada Ajit Singh Nagar, Punjab, India · On-site

  • Managed RFI/RFQ/RFP processes for IT procurement supporting federal agencies.
  • Coordinated vendor quote collection, pricing validation, and order placement to meet strict federal timelines.
  • Maintained 100% SLA compliance and high client satisfaction by establishing reliable vendor communication flows.
RFI ManagementVendor CommunicationSLA ComplianceProcurement ProcessesProcurement ManagementOperations Management

Concentrix

Advisor I, Customer Service

Sep 2021 – Nov 2022 · 1 yr 2 mos · Chandigarh, India · On-site

  • Delivered multi-channel support (voice, email, chat) in a high-volume environment, consistently meeting performance metrics.
  • Received R&R award (2022) for service quality and teamwork.
Multi-channel SupportCustomer ServicePerformance MetricsCustomer Service OperationsClient Relations

Education

Ram Devi Jindal Educational Charitable Society Group of Institutions

Bachelor of Business Administration - BBA

Aug 2020 – Jul 2023

Ankit Choudhary - Operations Associate | Stackforce